-- Table structure for table `glpi_itilfollowuptemplates`
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-- Dumping data for table `glpi_itilfollowuptemplates`
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--
-- Table structure for table `glpi_itils_projects`
--

CREATE TABLE `glpi_itils_projects` (
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--
-- Dumping data for table `glpi_itils_projects`
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--
-- Table structure for table `glpi_itilsolutions`
--

CREATE TABLE `glpi_itilsolutions` (
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--
-- Dumping data for table `glpi_itilsolutions`
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INSERT INTO `glpi_itilsolutions` VALUES (1,'Ticket',2,0,NULL,'&lt;p&gt;teste OK&lt;/p&gt;','2021-05-03 15:20:16','2021-05-03 15:20:16',NULL,6,NULL,0,0,NULL,2,NULL),(2,'Ticket',3,0,NULL,'&lt;p&gt;teste OK&lt;/p&gt;','2021-05-03 15:20:29','2021-05-03 15:20:29',NULL,6,NULL,0,0,NULL,2,NULL),(3,'Ticket',4,0,NULL,'&lt;p&gt;teste OK&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2021-05-03 15:20:39','2021-05-03 15:20:39',NULL,6,NULL,0,0,NULL,2,NULL),(4,'Ticket',1,0,NULL,'&lt;p&gt;teste Ok&lt;/p&gt;','2021-05-03 15:20:49','2021-05-03 15:20:49',NULL,6,NULL,0,0,NULL,2,NULL),(5,'Ticket',5,0,NULL,'&lt;p&gt;teste OK&lt;/p&gt;','2021-05-03 15:21:00','2021-05-03 15:21:00',NULL,6,NULL,0,0,NULL,2,NULL),(6,'Ticket',7,0,NULL,'&lt;p&gt;Solicita&ccedil;&atilde;o executada no moodle.&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=2&amp;tickets_id=7&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;3fd5fd44-d9d62df8-6152210bf2fdf3.36506826&quot; width=&quot;467.6663031624863&quot; src=&quot;/glpi/front/document.send.php?docid=2&amp;tickets_id=7&quot; /&gt;&lt;/a&gt;&lt;/p&gt;','2021-09-27 19:52:48','2021-09-27 19:52:48','2021-09-27 19:53:47',6,NULL,0,6,NULL,3,NULL),(7,'Ticket',8,0,NULL,'&lt;p&gt;O telefone perdeu as configurações por causa de queda de energia. Foi feito a configuração novamente e está OK.&lt;/p&gt;','2021-09-29 14:40:38','2021-09-29 14:40:38','2021-09-29 14:45:35',6,NULL,0,6,NULL,3,NULL),(8,'Ticket',11,0,NULL,'&lt;p&gt;Foi feito atualização dos nomes nos ramais telefônicos do sistema de PABX. &lt;/p&gt;','2021-09-30 13:25:03','2021-09-30 13:25:03','2021-09-30 13:25:10',6,NULL,0,6,NULL,3,NULL),(9,'Ticket',10,0,NULL,'&lt;p&gt;equipamentos solicitados entregues na sala (antigo cartório unid2) instalados e configurados.&lt;/p&gt;','2021-09-30 18:22:44','2021-09-30 18:22:44','2021-09-30 18:22:49',6,NULL,0,6,NULL,3,NULL),(10,'Ticket',12,0,NULL,'&lt;p&gt;Já foi retirado a impressora da sala de matriculas e colocado na mesa da goreti conforme solicitado.&lt;/p&gt;','2021-09-30 18:26:48','2021-09-30 18:26:48','2021-09-30 18:26:51',6,NULL,0,6,NULL,3,NULL),(11,'Ticket',13,0,NULL,'&lt;p&gt;O site voltou ao ar normalmente.&lt;/p&gt;','2021-10-01 10:04:58','2021-10-01 10:04:58','2021-10-01 14:33:50',7,NULL,0,7,NULL,3,NULL),(12,'Ticket',14,0,NULL,'&lt;p&gt;realizada alteração de senha solicitada e passada informação para o usuario.&lt;/p&gt;&lt;p&gt;\"Bruna, estive vendo aqui e seu usuario no computador é bruna.santos redefini sua senha para bruna123, porem o sistema vai solicitar que você altere essa senha assim que acessar o computador na segunda pela manhã.\"&lt;/p&gt;','2021-10-01 14:31:45','2021-10-01 14:31:45',NULL,7,NULL,0,0,NULL,2,NULL),(13,'Ticket',15,0,NULL,'&lt;p&gt;realizada atualização do computador para versão 21h1 do windows 10&lt;/p&gt;','2021-10-01 14:36:07','2021-10-01 14:36:07','2021-10-01 14:36:10',7,NULL,0,7,NULL,3,NULL),(14,'Ticket',17,0,NULL,'&lt;p&gt;Foi feito o reset da senha e orientado ao usuário para cadastrar uma senha nota ao acessar o PC pela primeira vez.&lt;/p&gt;','2021-10-04 12:21:01','2021-10-04 12:21:01','2021-10-04 12:21:04',6,NULL,0,6,NULL,3,NULL),(15,'Ticket',16,0,NULL,'&lt;p&gt;Foi feito instalação do googleDrive na PC da Karen e configurado um atalho na área de trabalho. Foi feito a orientação para deixar o PC ligado pelo menos hoje para fazer a sincronização.&lt;/p&gt;','2021-10-04 13:29:22','2021-10-04 13:29:22',NULL,6,NULL,0,0,NULL,2,NULL),(16,'Ticket',20,0,NULL,'&lt;p&gt;Alteração realizada conforme solicitado.&lt;/p&gt;','2021-10-04 13:57:15','2021-10-04 13:57:15',NULL,7,NULL,0,0,NULL,2,NULL),(17,'Ticket',22,0,NULL,'&lt;p&gt;O ramal 4014 estava travado devido atualização. Foi reiniciado o equipamento fazendo a atualização e está OK agora.&lt;/p&gt;','2021-10-04 14:13:54','2021-10-04 14:13:54',NULL,6,NULL,0,0,NULL,2,NULL),(18,'Ticket',21,0,NULL,'&lt;p&gt;O ramal 4006 (Hugo) foi colocado no mesmo grupo de ramais pertencentes ao grupo do ramal 4067 (Pedro). Com isso o Pedro poderá puxar as chamados do 4006 digitando 99#. O mesmo foi orientado com relação ao procedimento.&lt;br /&gt;&lt;br /&gt;Obs: O telefone do Hugo não poderá ficar no mudo e sim para tocar. &lt;/p&gt;','2021-10-04 15:09:28','2021-10-04 15:09:28',NULL,6,NULL,0,0,NULL,2,NULL),(19,'Ticket',23,0,NULL,'&lt;p&gt;Configuração realizada com sucesso.&lt;/p&gt;','2021-10-04 15:20:14','2021-10-04 15:20:14',NULL,7,NULL,0,0,NULL,2,NULL),(20,'Ticket',29,0,NULL,'&lt;p&gt;Foi baixado uma aula do ano passado do youtube 2020 e subiu essa aula no youtube 2021 e encaminhado para o e-mail conforme solicitado.&lt;/p&gt;','2021-10-04 20:37:44','2021-10-04 20:37:44','2021-10-04 20:37:47',6,NULL,0,6,NULL,3,NULL),(21,'Ticket',32,0,NULL,'&lt;p&gt;Instalado atualização do copy spider &lt;/p&gt;','2021-10-05 13:37:12','2021-10-05 13:37:12','2021-10-05 13:37:15',7,NULL,0,7,NULL,3,NULL),(22,'Ticket',33,0,NULL,'&lt;p&gt;Alterações de turno realizadas.&lt;/p&gt;','2021-10-05 15:00:00','2021-10-05 15:00:00','2021-10-05 15:00:02',7,NULL,0,7,NULL,3,NULL),(23,'Ticket',35,0,NULL,'&lt;p&gt;Foi realizada a reinicialização dos dois nós pois os servidores virtuais haviam perdido a conexão com o nó proprietário do cluster. &lt;/p&gt;&lt;p&gt;Após reiniciar os 2 servers o serviço foi restabelecido.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2021-10-05 17:44:24','2021-10-05 17:44:24','2021-10-05 17:44:26',7,NULL,0,7,NULL,3,NULL),(24,'Ticket',36,0,NULL,'&lt;p&gt;Após pesquisa encontrei o relatório em Gerenciamento de contas/Relatórios/ anfitriões ativos/por usuário.&lt;/p&gt;&lt;p&gt;Foi passada essa informação para a Karen para que ela pudesse baixar o  relatório necessário.&lt;/p&gt;','2021-10-06 12:56:11','2021-10-06 12:56:11','2021-10-06 12:56:13',7,NULL,0,7,NULL,3,NULL),(25,'Ticket',37,0,NULL,'&lt;p&gt;O aparelho telefônico da Cristiane estava travado em alguma atualização. Foi reiniciado e a rede voltou a funcionar. Os testes de impressão foi feito no PC dela, da Camila e da Lislene e tudo voltou a funcionar.&lt;/p&gt;','2021-10-06 17:31:06','2021-10-06 17:31:06',NULL,6,NULL,0,0,NULL,2,NULL),(26,'Ticket',28,0,NULL,'&lt;p&gt;A Evelise não precisou que criasse a pasta compartilhada, ela usou um pendrive para fazer a transferência dos arquivos do notebook para o desktop&lt;/p&gt;','2021-10-06 17:36:48','2021-10-06 17:36:48',NULL,6,NULL,0,0,NULL,2,NULL),(27,'Ticket',26,0,NULL,'&lt;p&gt;O sistema de câmeras foi instalado e configurado para a visualização de todas que existem atualmente no parque.&lt;/p&gt;','2021-10-06 17:38:16','2021-10-06 17:38:16',NULL,6,NULL,0,0,NULL,2,NULL),(28,'Ticket',34,0,NULL,'&lt;p&gt;Teams Instalado conforme solicitado.&lt;/p&gt;','2021-10-06 18:21:16','2021-10-06 18:21:16',NULL,7,NULL,0,0,NULL,2,NULL),(29,'Ticket',38,0,NULL,'&lt;p&gt;Transferência realizada com sucesso.&lt;/p&gt;','2021-10-06 18:31:10','2021-10-06 18:31:10',NULL,7,NULL,0,0,NULL,2,NULL),(30,'Ticket',25,0,NULL,'&lt;p&gt;PC atualizado&lt;/p&gt;','2021-10-06 18:52:42','2021-10-06 18:52:42',NULL,6,NULL,0,0,NULL,2,NULL),(31,'Ticket',40,0,NULL,'&lt;p&gt;Aluno saio da prova sem finalizar o processo por isso a prova ficou em processo até na data de hoje. Foi feito o processo de finalizar manualmente e foi resolvido o problema.&lt;/p&gt;','2021-10-07 00:00:31','2021-10-07 00:00:31',NULL,6,NULL,0,0,NULL,2,NULL),(32,'Ticket',30,0,NULL,'&lt;p&gt;Foi instalado um hub para colocar a impressora na rede e a impressora foi instalada.&lt;/p&gt;','2021-10-07 19:25:54','2021-10-07 19:25:54',NULL,7,NULL,0,0,NULL,2,NULL),(33,'Ticket',42,0,NULL,'&lt;p&gt;Foi feito a alteração em dois locais dentro da pagina do facebook business removendo o celular do Rafael e colocando o telefone 16 37134030. o whatsapp ainda não estava ativo.&lt;/p&gt;','2021-10-08 00:52:44','2021-10-08 00:52:44',NULL,6,NULL,0,0,NULL,2,NULL),(34,'Ticket',18,0,NULL,'&lt;p&gt;Evento realizado com sucesso.&lt;/p&gt;','2021-10-08 10:04:33','2021-10-08 10:04:33','2021-10-08 10:04:39',7,NULL,0,7,NULL,3,NULL),(35,'Ticket',43,0,NULL,'&lt;p&gt;Realizada atualização do aparelho&lt;/p&gt;','2021-10-08 12:08:33','2021-10-08 12:08:33','2021-10-08 12:08:36',7,NULL,0,7,NULL,3,NULL),(36,'Ticket',27,0,NULL,'&lt;p&gt;Foi reinstalado os drivers de impressão e trocado o cabo USB da impressora. Tudo instalado e testado. &lt;/p&gt;','2021-10-08 18:21:27','2021-10-08 18:21:27',NULL,6,NULL,0,0,NULL,2,NULL),(37,'Ticket',48,0,NULL,'&lt;p&gt;Foi feito a limpeza na impressora e orientado a Patricia que folhas e documentos antigos não se deve utilizar o scaner de alta-pressão para isso, pois, os documentos contem muita poeira e as folhas podem rasgar. O scanner é muito sensível quanto a poeira e por isso trava as folhas. &lt;/p&gt;','2021-10-08 18:23:01','2021-10-08 18:23:01',NULL,6,NULL,0,0,NULL,2,NULL),(38,'Ticket',45,0,NULL,'&lt;p&gt;Segundo o Felipe o Donizete conseguiu encontrar a pasta e disponibilizar no drive novamente.&lt;/p&gt;','2021-10-08 18:25:27','2021-10-08 18:25:27',NULL,6,NULL,0,0,NULL,2,NULL),(39,'Ticket',39,0,NULL,'&lt;p&gt;Foi criado os e-mails abaixo solicitado.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;senha padrão nome+DAJ e vai solicitar a troca de senha no próximo login.&lt;/p&gt;','2021-10-08 18:32:33','2021-10-08 18:32:33',NULL,6,NULL,0,0,NULL,2,NULL),(40,'Ticket',51,0,NULL,'&lt;p&gt;Foi recriado o mapeamento para area de trabalho e realizado reset de senha.&lt;/p&gt;','2021-10-13 17:27:31','2021-10-13 17:27:31','2021-10-13 17:27:33',7,NULL,0,7,NULL,3,NULL),(41,'Ticket',24,0,NULL,'&lt;p&gt;Foi instalado e configurado o SSD no PC.&lt;br /&gt;Criado os atalhos na área de trabalho e orientado a Goreti com relação a salvar as coisas na área de trabalho. Feito os atalhos no navegador do chorme e os sistemas de acesso.&lt;/p&gt;','2021-10-13 17:57:26','2021-10-13 17:57:26',NULL,6,NULL,0,0,NULL,2,NULL),(42,'Ticket',53,0,NULL,'&lt;p&gt;Realizada transferência solicitada.&lt;/p&gt;','2021-10-13 18:58:52','2021-10-13 18:58:52','2021-10-13 18:58:54',7,NULL,0,7,NULL,3,NULL),(43,'Ticket',52,0,NULL,'&lt;p&gt;A versão do adobe instalado no PC não da direito para fazer a rotação da folha anti-horário pelo botão padrão, foi orientado a Evelise fazer clicando com o botão direito do mouse e ir na opção girar anti-horário.&lt;/p&gt;','2021-10-13 19:54:56','2021-10-13 19:54:56',NULL,6,NULL,0,0,NULL,2,NULL),(44,'Ticket',54,0,NULL,'&lt;p&gt;Foi mostrado para a Evelise como se exclui um banco de questões do moodle em caso de erro de importação, como se faz para mover as questões de uma pasta para outra e acompanhamento de importação nova.&lt;/p&gt;','2021-10-14 12:01:40','2021-10-14 12:01:40',NULL,6,NULL,0,0,NULL,2,NULL),(45,'Ticket',49,0,NULL,'&lt;p&gt;Foi feito um treinamento com a Solange via TeamViewer. Criado um usuário do moodle. e passado o usuário do do zoom4 pra ela. o Felipe T vai acompanhar ela na segunda feira.&lt;/p&gt;','2021-10-14 17:48:08','2021-10-14 17:48:08',NULL,6,NULL,0,0,NULL,2,NULL),(46,'Ticket',55,0,NULL,'&lt;p&gt;Computador foi feito a instalação e configuração do zoom, configuração do moodle com a senha e configuração do youtube no navegador EDGE para acesso as aulas gravadas. Atualização do antivírus de versão.&lt;/p&gt;','2021-10-15 12:11:28','2021-10-15 12:11:28',NULL,6,NULL,0,0,NULL,2,NULL),(47,'Ticket',56,0,NULL,'&lt;p&gt;os ramais foram ligados, testados e atualizados. Seus nomes também foram modificados, de baias para atendimento&lt;/p&gt;','2021-10-15 12:53:33','2021-10-15 12:53:33',NULL,6,NULL,0,0,NULL,2,NULL),(48,'Ticket',58,0,NULL,'&lt;p&gt;Foi passado as devidas orientações e treinamento por telefone a funcionária patrícia, algumas exigências na plataforma são opções do professor. &lt;/p&gt;','2021-10-15 13:04:52','2021-10-15 13:04:52',NULL,6,NULL,0,0,NULL,2,NULL),(49,'Ticket',59,0,NULL,'&lt;p&gt;Foi feito a correção na questão 24 na prova do noturno 3º bimestre. A alternativa marcada foi a D e agora passou ser a C. Relatório gerado e encaminhado por email.&lt;/p&gt;','2021-10-18 17:25:23','2021-10-18 17:25:23',NULL,6,NULL,0,0,NULL,2,NULL),(50,'Ticket',60,0,NULL,'&lt;p&gt;Foi criado os acessos solicitados e encaminhados ao Felipe.&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=5&amp;tickets_id=60&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;3fd5fd44-d9d62df8-616db2903b6182.76079754&quot; width=&quot;331.97628458498025&quot; src=&quot;/glpi/front/document.send.php?docid=5&amp;tickets_id=60&quot; /&gt;&lt;/a&gt;&lt;/p&gt;','2021-10-18 17:44:49','2021-10-18 17:44:49',NULL,6,NULL,0,0,NULL,2,NULL),(51,'Ticket',57,0,NULL,'&lt;p&gt;Maquinas atualizadas&lt;/p&gt;','2021-10-18 18:59:33','2021-10-18 18:59:33',NULL,6,NULL,0,0,NULL,2,NULL),(52,'Ticket',62,0,NULL,'&lt;p&gt;Foi criado dois favoritos no sistemas das cameras da portaria da unid 1 e passado para o novo porteiro como ele deverá fazer em caso de queda de energia ou de rede. Sr Miguel está junto e acompanhou o mini treinamento. Também as cameras foram colocadas no mesmo modelo que se encontra nas outras duas portarias para que seja feito o mesmo acompanhamento entre elas.&lt;/p&gt;','2021-10-18 20:52:09','2021-10-18 20:52:09',NULL,6,NULL,0,0,NULL,2,NULL),(53,'Ticket',63,0,NULL,'&lt;p&gt;Instalado e feito orientação da utilização &lt;/p&gt;','2021-10-19 01:17:51','2021-10-19 01:17:51',NULL,6,NULL,0,0,NULL,2,NULL),(54,'Ticket',65,0,NULL,'&lt;p&gt;Após abertura da CPU e reposicionamento do cabo que encostava na CPU o problema foi sanado.&lt;/p&gt;','2021-10-19 12:53:59','2021-10-19 12:53:59','2021-10-19 12:54:01',7,NULL,0,7,NULL,3,NULL),(55,'Ticket',64,0,NULL,'&lt;p&gt;atualização finalizada&lt;/p&gt;','2021-10-19 19:24:58','2021-10-19 19:24:58',NULL,6,NULL,0,0,NULL,2,NULL),(56,'Ticket',67,0,NULL,'&lt;p&gt;foi feito a finalização manual para a prova solicitada&lt;/p&gt;','2021-10-20 00:21:04','2021-10-20 00:21:04',NULL,6,NULL,0,0,NULL,2,NULL),(57,'Ticket',71,0,NULL,'&lt;p&gt;Acesso cadastrado com sucesso.&lt;/p&gt;','2021-10-20 17:05:43','2021-10-20 17:05:43',NULL,7,NULL,0,0,NULL,2,NULL),(58,'Ticket',72,0,NULL,'&lt;p&gt;Foi feito testes com o usuário do Rafael e foi concluído que o problema era os softwares que inicializava junto com o windows dos tokens e certificados.&lt;/p&gt;','2021-10-20 19:51:25','2021-10-20 19:51:25',NULL,6,NULL,0,0,NULL,2,NULL),(59,'Ticket',61,0,NULL,'&lt;p&gt;equipamento instadado e atulaizado.&lt;/p&gt;','2021-10-20 19:52:26','2021-10-20 19:52:26',NULL,6,NULL,0,0,NULL,2,NULL),(60,'Ticket',73,0,NULL,'&lt;p&gt;Realizadas as postagens de video no local solicitado.&lt;/p&gt;','2021-10-21 10:24:32','2021-10-21 10:24:32',NULL,7,NULL,0,0,NULL,2,NULL),(61,'Ticket',68,0,NULL,'&lt;p&gt;Realizada substituição.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2021-10-21 11:26:33','2021-10-21 11:26:33','2021-10-21 11:26:35',7,NULL,0,7,NULL,3,NULL),(62,'Ticket',75,0,NULL,'&lt;p&gt;O PC foi atualizado com a versão do windows 10 mais recente, o antivirus com a v 11.6 e a Dra foi orientada quando usar os plugins dos certificados fechar após o uso.&lt;/p&gt;','2021-10-22 19:19:06','2021-10-22 19:19:06',NULL,6,NULL,0,0,NULL,2,NULL),(63,'Ticket',77,0,NULL,'&lt;p&gt;Foi feito o acesso via TeamViewer no PC do Marcelo e feito um treinamento com as duas disciplinas do diurno para a anular uma questão de cada prova e fazer a reavaliação da prova. Ele falou que vai fazer com o noturno sozinho.&lt;/p&gt;','2021-10-22 23:33:47','2021-10-22 23:33:47',NULL,6,NULL,0,0,NULL,2,NULL),(64,'Ticket',70,0,NULL,'&lt;p&gt;Foi feito a instalação, configuraçao e testes com o whatsapp no 37134019.&lt;/p&gt;','2021-10-22 23:34:33','2021-10-22 23:34:33',NULL,6,NULL,0,0,NULL,2,NULL),(65,'Ticket',78,0,NULL,'&lt;p&gt;A pagina do ESAJ cadastrada no favorito estava desatualizada e assim estava dando erro. O Kaspesky também estava com erro de inicialização, foi feito a correção reiniciado o PC e voltou a funcionar.&lt;/p&gt;','2021-10-25 19:15:07','2021-10-25 19:15:07',NULL,6,NULL,0,0,NULL,2,NULL),(66,'Ticket',79,0,NULL,'&lt;p&gt;Foi feito a inserção das questões e criação da prova para amanhã 26/10 diurno.&lt;/p&gt;','2021-10-25 22:38:37','2021-10-25 22:38:37',NULL,6,NULL,0,0,NULL,2,NULL),(67,'Ticket',80,0,NULL,'&lt;p&gt;Monitor Samsung patrimônio 3015 instalado para o Matheus na secretaria.&lt;/p&gt;','2021-10-26 11:51:30','2021-10-26 11:51:30',NULL,7,NULL,0,0,NULL,2,NULL),(68,'Ticket',81,0,NULL,'&lt;p&gt;Foi criado uma pasta com o nome Camila e compartilhado em rede com permissão de visualização da impressora. Estagiários e a Camila orientados de como usar e onde fica a pasta criada no PC (documentos) com atalho na área de trabalho.&lt;/p&gt;','2021-10-26 18:40:05','2021-10-26 18:40:05',NULL,6,NULL,0,0,NULL,2,NULL),(69,'Ticket',74,0,NULL,'&lt;p&gt;Foi entregue os equipamentos para o Adilson, vai aguardar a Scala para instalação.&lt;/p&gt;','2021-10-26 19:03:16','2021-10-26 19:03:16',NULL,6,NULL,0,0,NULL,2,NULL),(70,'Ticket',82,0,NULL,'&lt;p&gt;Foi realizado a formatação do PC, a restauração do BKP, configuração de impressoras e e mapeamentos de baias. Instalado Shodo e o PJE-Office. Pacote Office e antivírus. Drives atualizados e pasta compartilhada de scanner.&lt;/p&gt;','2021-10-29 01:01:49','2021-10-29 01:01:49',NULL,6,NULL,0,0,NULL,2,NULL),(71,'Ticket',83,0,NULL,'&lt;p&gt;Realizado cadastro solicitado.&lt;/p&gt;','2021-11-03 12:19:37','2021-11-03 12:19:37',NULL,7,NULL,0,0,NULL,2,NULL),(72,'Ticket',84,0,NULL,'&lt;p&gt;Transmissão a noite realizada com sucesso.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2021-11-04 09:54:12','2021-11-04 09:54:12',NULL,7,NULL,0,0,NULL,2,NULL),(73,'Ticket',85,0,NULL,'&lt;p&gt;Criados os links:&lt;/p&gt;&lt;p&gt;Link do studio para transmissão: https://studio.youtube.com/video/um6a5te94H8/livestreaming&lt;br /&gt;link para o publico: https://youtu.be/um6a5te94H8&lt;br /&gt;hoje as 19:30.&lt;br /&gt;Link para amanhã Studio: https://studio.youtube.com/video/rdfryr57ScI/livestreaming&lt;br /&gt;link para público: https://youtu.be/rdfryr57ScI&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;','2021-11-04 12:17:14','2021-11-04 12:17:14','2021-11-04 12:17:20',7,NULL,0,7,NULL,3,NULL),(74,'Ticket',86,0,NULL,'&lt;p&gt;Links criados&lt;/p&gt;&lt;p&gt;Dia 11/11 14:00h https://youtu.be/sP0IpOXxxEQ&lt;/p&gt;&lt;p&gt;Dia 12/11 14:00h https://youtu.be/91g7jxbRK9Y&lt;/p&gt;','2021-11-08 14:15:17','2021-11-08 14:15:17','2021-11-08 14:21:31',7,NULL,0,7,NULL,3,NULL),(75,'Ticket',88,0,NULL,'&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;h3 style=\"font-weight: inherit;\"&gt;&lt;strong&gt;&lt;span data-hovercard-id=\"gustavogiovanella@direitofranca.br\"&gt;GUSTAVO JULIANO TORRES GIOVANELLA&lt;/span&gt;&lt;/strong&gt;&lt;/h3&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;07:20 (há 2 minutos)&lt;/p&gt;&lt;/td&gt;&lt;td&gt; &lt;/td&gt;&lt;td rowspan=\"2\"&gt; &lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=\"3\"&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;para &lt;span data-hovercard-id=\"provasremotas.fdf@direitofranca.br\" data-hovercard-owner-id=\"124\"&gt;PROVASREMOTAS.FDF&lt;/span&gt;, &lt;span data-hovercard-id=\"informatica@direitofranca.br\"&gt;Informática&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt;Bom dia, após analise verificamos que a aluna entregou a prova normalmente sem erros. &lt;/p&gt;&lt;p&gt;--&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;em&gt;Gustavo Juliano Torres Giovanella&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;             Analista de Sistemas&lt;/p&gt;&lt;p&gt;Av. Major Nicácio, 2.377 – CEP 14401-135 – Franca – SP&lt;/p&gt;&lt;p&gt;PABX (16)3713-4000 / STI (16) 3713-4090&lt;/p&gt;&lt;p&gt;&lt;a href=\"http://www.direitofranca.br/\" data-saferedirecturl=\"https://www.google.com/url?q=http://www.direitofranca.br/&amp;source=gmail&amp;ust=1636539637055000&amp;usg=AOvVaw0z6EAO2wHA-qTBmvD1yVJh\"&gt;www.direitofranca.br&lt;/a&gt;&lt;/p&gt;','2021-11-09 10:22:49','2021-11-09 10:22:49','2021-11-09 10:22:52',7,NULL,0,7,NULL,3,NULL),(76,'Ticket',89,0,NULL,'&lt;div class=&quot;gE iv gt&quot;&gt;&lt;table class=&quot;cf gJ&quot; cellpadding=&quot;0&quot;&gt;&lt;tbody&gt;&lt;tr class=&quot;acZ&quot;&gt;&lt;td class=&quot;gF gK&quot;&gt;&lt;table class=&quot;cf ix&quot; cellpadding=&quot;0&quot;&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td class=&quot;c2&quot;&gt;&lt;h3 class=&quot;iw&quot;&gt;&lt;span class=&quot;qu&quot; tabindex=&quot;-1&quot; role=&quot;gridcell&quot; translate=&quot;no&quot;&gt;&lt;span class=&quot;gD&quot; data-hovercard-id=&quot;gustavogiovanella@direitofranca.br&quot; data-hovercard-owner-id=&quot;124&quot;&gt;GUSTAVO JULIANO TORRES GIOVANELLA&lt;/span&gt;&lt;/span&gt;&lt;/h3&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;td class=&quot;gH bAk&quot;&gt;&lt;div class=&quot;gK&quot;&gt;&lt;span id=&quot;:2qt&quot; class=&quot;g3&quot; tabindex=&quot;-1&quot; title=&quot;9 de nov. de 2021 07:25&quot; role=&quot;gridcell&quot;&gt;07:25 (h&aacute; 1 minuto)&lt;/span&gt;&lt;div class=&quot;zd bi4&quot; tabindex=&quot;0&quot; role=&quot;checkbox&quot; aria-label=&quot;Sem estrela&quot; aria-checked=&quot;false&quot; data-tooltip=&quot;Sem estrela&quot;&gt;&nbsp;&lt;/div&gt;&lt;/div&gt;&lt;/td&gt;&lt;td class=&quot;gH&quot;&gt;&nbsp;&lt;/td&gt;&lt;td class=&quot;gH acX bAm&quot; rowspan=&quot;2&quot;&gt;&lt;div class=&quot;T-I J-J5-Ji T-I-Js-IF aaq T-I-ax7 L3&quot; tabindex=&quot;0&quot; role=&quot;button&quot; data-tooltip=&quot;Responder&quot; aria-label=&quot;Responder&quot;&gt;&lt;img class=&quot;hB T-I-J3 &quot; role=&quot;button&quot; src=&quot;https://mail.google.com/mail/u/0/images/cleardot.gif&quot; alt=&quot;&quot; /&gt;&lt;/div&gt;&lt;div id=&quot;:2ly&quot; class=&quot;T-I J-J5-Ji T-I-Js-Gs aap T-I-awG T-I-ax7 L3&quot; tabindex=&quot;0&quot; role=&quot;button&quot; aria-expanded=&quot;false&quot; aria-haspopup=&quot;true&quot; data-tooltip=&quot;Mais&quot; aria-label=&quot;Mais&quot;&gt;&lt;img class=&quot;hA T-I-J3&quot; role=&quot;menu&quot; src=&quot;https://mail.google.com/mail/u/0/images/cleardot.gif&quot; alt=&quot;&quot; /&gt;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr class=&quot;acZ xD&quot;&gt;&lt;td colspan=&quot;3&quot;&gt;&lt;table class=&quot;cf adz&quot; cellpadding=&quot;0&quot;&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td class=&quot;ady&quot;&gt;&lt;div class=&quot;iw ajw&quot;&gt;&lt;span class=&quot;hb&quot; translate=&quot;no&quot;&gt;para&nbsp;&lt;span class=&quot;g2&quot; data-hovercard-id=&quot;goreti@direitofranca.br&quot;&gt;MARIA&lt;/span&gt;,&nbsp;&lt;span class=&quot;g2&quot; data-hovercard-id=&quot;informatica@direitofranca.br&quot;&gt;Informatica&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;:2lx&quot; class=&quot;ajy&quot; tabindex=&quot;0&quot; role=&quot;button&quot; aria-haspopup=&quot;true&quot; data-tooltip=&quot;Mostrar detalhes&quot; aria-label=&quot;Mostrar detalhes&quot;&gt;&lt;img class=&quot;ajz&quot; src=&quot;https://mail.google.com/mail/u/0/images/cleardot.gif&quot; alt=&quot;&quot; /&gt;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;div id=&quot;:2qx&quot;&gt;&lt;div class=&quot;qQVYZb&quot;&gt;&nbsp;&lt;/div&gt;&lt;div class=&quot;utdU2e&quot;&gt;&nbsp;&lt;/div&gt;&lt;div class=&quot;lQs8Hd&quot;&gt;&nbsp;&lt;/div&gt;&lt;div class=&quot;btm&quot;&gt;Bom dia, segundo relat&oacute;rio do sistema o aluno realizou a prova normalmente e teve nota 5,50 conforme imagem abaixo.&lt;/div&gt;&lt;/div&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/front/document.send.php?docid=12&amp;tickets_id=89&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;3fd5fd44-d9d62df8-618a4d0e6a2563.49828219&quot; width=&quot;294.4441340782123&quot; src=&quot;/front/document.send.php?docid=12&amp;tickets_id=89&quot; /&gt;&lt;/a&gt;&lt;/p&gt;','2021-11-09 10:27:55','2021-11-09 10:27:55','2021-11-09 10:27:59',7,NULL,0,7,NULL,3,NULL),(77,'Ticket',87,0,NULL,'&lt;p&gt;Em contato com a professora, foi passado a orientação com acompanhamento pelo TeamViewer e foi feito a correção com sucesso.&lt;/p&gt;','2021-11-09 12:20:26','2021-11-09 12:20:26',NULL,6,NULL,0,0,NULL,2,NULL),(78,'Ticket',91,0,NULL,'&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;h3 style=\"font-weight: inherit;\"&gt;&lt;strong&gt;&lt;span data-hovercard-id=\"gustavogiovanella@direitofranca.br\" data-hovercard-owner-id=\"124\"&gt;GUSTAVO JULIANO TORRES GIOVANELLA&lt;/span&gt;&lt;/strong&gt;&lt;/h3&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;09:32 (há 1 minuto)&lt;/p&gt;&lt;/td&gt;&lt;td&gt; &lt;/td&gt;&lt;td rowspan=\"2\"&gt; &lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=\"3\"&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;para &lt;strong&gt;&lt;span data-hovercard-id=\"secretaria.fdf@direitofranca.br\" data-hovercard-owner-id=\"124\"&gt;SECRETARIA.FDF&lt;/span&gt;&lt;/strong&gt;, &lt;span data-hovercard-id=\"provasremotas.fdf@direitofranca.br\"&gt;PROVASREMOTAS.FDF&lt;/span&gt;, &lt;span data-hovercard-id=\"informatica@direitofranca.br\"&gt;Informatica&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt;Bom dia Goreti, no caso deste e-mail não temos como confirmar o \"bug\" de teclado e mouse, acredito que seja somente informar que o aluno poderá realizar a 2ª chamada efetuando o pagamento pela mesma. &lt;/p&gt;&lt;p&gt;--&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;em&gt;Gustavo Juliano Torres Giovanella&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;             Analista de Sistemas&lt;/p&gt;&lt;p&gt;Av. Major Nicácio, 2.377 – CEP 14401-135 – Franca – SP&lt;/p&gt;&lt;p&gt;PABX (16)3713-4000 / STI (16) 3713-4090&lt;/p&gt;&lt;p&gt;&lt;a href=\"http://www.direitofranca.br/\" data-saferedirecturl=\"https://www.google.com/url?q=http://www.direitofranca.br/&amp;source=gmail&amp;ust=1636547560168000&amp;usg=AOvVaw0tRirRwEOzPFEJjOVIF2Dp\"&gt;www.direitofranca.br&lt;/a&gt;&lt;/p&gt;','2021-11-09 12:34:09','2021-11-09 12:34:09',NULL,7,NULL,0,0,NULL,2,NULL),(79,'Ticket',92,0,NULL,'&lt;p&gt;Prezados,&lt;/p&gt;&lt;div&gt; &lt;/div&gt;&lt;div&gt;Informo que o sistema salvou as 5 questões respondidas pelo aluno.&lt;/div&gt;','2021-11-09 12:37:48','2021-11-09 12:37:48','2021-11-09 12:37:53',6,NULL,0,6,NULL,3,NULL),(80,'Ticket',93,0,NULL,'&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;h3 style=\"font-weight: inherit;\"&gt;&lt;strong&gt;&lt;span data-hovercard-id=\"gustavogiovanella@direitofranca.br\" data-hovercard-owner-id=\"124\"&gt;GUSTAVO JULIANO TORRES GIOVANELLA&lt;/span&gt;&lt;/strong&gt;&lt;/h3&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;09:39 (há 1 minuto)&lt;/p&gt;&lt;/td&gt;&lt;td&gt; &lt;/td&gt;&lt;td rowspan=\"2\"&gt; &lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=\"3\"&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;para &lt;span data-hovercard-id=\"provasremotas.fdf@direitofranca.br\" data-hovercard-owner-id=\"124\"&gt;PROVASREMOTAS.FDF&lt;/span&gt;, &lt;span data-hovercard-id=\"informatica@direitofranca.br\"&gt;Informatica&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt;Foi verificado que todas as questões  da aluna foram salvas.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;--&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;em&gt;Gustavo Juliano Torres Giovanella&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;             Analista de Sistemas&lt;/p&gt;&lt;p&gt;Av. Major Nicácio, 2.377 – CEP 14401-135 – Franca – SP&lt;/p&gt;&lt;p&gt;PABX (16)3713-4000 / STI (16) 3713-4090&lt;/p&gt;&lt;p&gt;&lt;a href=\"http://www.direitofranca.br/\" data-saferedirecturl=\"https://www.google.com/url?q=http://www.direitofranca.br/&amp;source=gmail&amp;ust=1636548017027000&amp;usg=AOvVaw2T9NMpkG4ysl_KPq-I6r8o\"&gt;www.direitofranca.br&lt;/a&gt;&lt;/p&gt;','2021-11-09 12:41:19','2021-11-09 12:41:19','2021-11-09 12:41:21',7,NULL,0,7,NULL,3,NULL),(81,'Ticket',94,0,NULL,'&lt;p&gt;Prezados,&lt;/p&gt;&lt;div&gt;Bom dia.&lt;/div&gt;&lt;div&gt; &lt;/div&gt;&lt;div&gt;Informo que o sistema salvou todas as questões respondidas pela aluna.&lt;/div&gt;','2021-11-09 12:44:07','2021-11-09 12:44:07','2021-11-09 12:44:09',6,NULL,0,6,NULL,3,NULL),(82,'Ticket',95,0,NULL,'&lt;p&gt;Prezados,&lt;/p&gt;&lt;div&gt; &lt;/div&gt;&lt;div&gt;Informo que o sistema salvou todas as questões respondidas pela aluna.&lt;/div&gt;','2021-11-09 12:47:20','2021-11-09 12:47:20','2021-11-09 12:47:22',6,NULL,0,6,NULL,3,NULL),(83,'Ticket',96,0,NULL,'&lt;div&gt;Bom dia Rafael, foi criado o e-mail &lt;/div&gt;&lt;div&gt;&lt;img src=\"https://mail.google.com/mail/u/0?ui=2&amp;ik=b7d70ec97f&amp;attid=0.1&amp;permmsgid=msg-a:r2910110766350353580&amp;th=17d098b9899b3397&amp;view=fimg&amp;fur=ip&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ-NkoIwGPIEyTShzGw5UGZa6oUyVfEsKSufZ888U8UEpCRKlyl_2BTxR5noBRpleq-3eu-ylK2T1Bm78z0HfqTIxEGQwP7KiLLYO2WIPHYi5rBWBg7TBiVAQxA&amp;disp=emb&amp;realattid=ii_kvtd5lf70\" alt=\"image.png\" /&gt;&lt;/div&gt;&lt;div&gt; &lt;/div&gt;&lt;div&gt;Com relação aos demais ja existe o e-mail &lt;a href=\"mailto:luisgustavo.gomes@direitofranca.br\" target=\"_blank\" rel=\"noopener\"&gt;luisgustavo.gomes@&lt;wbr /&gt;direitofranca.br&lt;/a&gt;, bastando somente o usuario entrar em contato conosco para reset de senha e o e-mail &lt;a href=\"mailto:tesouraria.fdf@direitorfranca.br\" target=\"_blank\" rel=\"noopener\"&gt;tesouraria.fdf@direitorfranca.&lt;wbr /&gt;br&lt;/a&gt; também existe e sua última utilização foi a 1 semana, o que indica uso do mesmo, aguardo instruções se reseto a senha ou excluo o mesmo e crio o &lt;a href=\"mailto:tesouraria@direitofranca.br\" target=\"_blank\" rel=\"noopener\"&gt;tesouraria@direitofranca.br&lt;/a&gt;.&lt;/div&gt;&lt;div&gt; &lt;/div&gt;&lt;div&gt;Att.&lt;/div&gt;','2021-11-10 11:12:06','2021-11-10 11:12:06','2021-11-10 11:12:19',7,NULL,0,7,NULL,3,NULL),(84,'Ticket',98,0,NULL,'&lt;p style=\"font-weight: 400;\"&gt;Bom dia, o aluno iniciou a prova as 8:36h e respondeu 2 das 5 questões apresentadas na prova conforme imagem abaixo.&lt;/p&gt;&lt;p&gt;&lt;img src=\"https://mail.google.com/mail/u/0?ui=2&amp;ik=b7d70ec97f&amp;attid=0.1&amp;permmsgid=msg-a:r-6946083921783908030&amp;th=17d0990fa762f371&amp;view=fimg&amp;fur=ip&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ-fM8KMfhpq85d9YB5hG_-rY8nJHy1XPbNcPcIMBYzTMFJoA4wP7v84CfxSS7BSvCBFnr0VQXA-_PJhbsy24sQD8JWtQxrGaemEvIrZejGdxlcrwfFvJHwqltc&amp;disp=emb&amp;realattid=ii_kvtff7s60\" alt=\"image.png\" /&gt;&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;em&gt;Gustavo Juliano Torres Giovanella&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;             Analista de Sistemas&lt;/p&gt;&lt;p&gt;Av. Major Nicácio, 2.377 – CEP 14401-135 – Franca – SP&lt;/p&gt;&lt;p&gt;PABX (16)3713-4000 / STI (16) 3713-4090&lt;/p&gt;&lt;p&gt;&lt;a href=\"http://www.direitofranca.br/\" data-saferedirecturl=\"https://www.google.com/url?q=http://www.direitofranca.br/&amp;source=gmail&amp;ust=1636629449125000&amp;usg=AOvVaw1qN_BuSP5UMCHoUJYn8F02\"&gt;www.direitofranca.br&lt;/a&gt;&lt;/p&gt;','2021-11-10 11:23:21','2021-11-10 11:23:21',NULL,7,NULL,0,0,NULL,2,NULL),(85,'Ticket',99,0,NULL,'&lt;p&gt;Foi criado o link na pagina principal do moodle para todos os usuários.&lt;/p&gt;','2021-11-10 11:49:09','2021-11-10 11:49:09','2021-11-10 11:49:14',6,NULL,0,6,NULL,3,NULL),(86,'Ticket',103,0,NULL,'&lt;p&gt;Embora o aluno tenha relatado sobre o problema ocorrido na plataforma, todas as questões dele foram enviadas conforme imagem abaixo:&lt;/p&gt;&lt;p&gt;&lt;img src=\"https://mail.google.com/mail/u/0?ui=2&amp;ik=b7d70ec97f&amp;attid=0.1&amp;permmsgid=msg-a:r-5910708740513854115&amp;th=17d0e73c1b3194fa&amp;view=fimg&amp;fur=ip&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ9ppcChKbdmZhiAjCSrZ9MFOoiVTGeI59lVdv1HGXGflJNkGzE290EfCCnUdvDNVvEJCqLAwIGrHXsbI1DxksUcSAajh9fzJjFgSSL7YcHHkzl0Yw_qk4kD4ag&amp;disp=emb&amp;realattid=ii_kvus96i40\" alt=\"image.png\" /&gt;&lt;/p&gt;','2021-11-11 10:11:53','2021-11-11 10:11:53','2021-11-11 10:11:58',7,NULL,0,7,NULL,3,NULL),(87,'Ticket',102,0,NULL,'&lt;p&gt;verificando log do sistema viu-se que  a aluna respondeu todas as questões.&lt;/p&gt;&lt;p&gt;&lt;img src=\"https://mail.google.com/mail/u/0?ui=2&amp;ik=b7d70ec97f&amp;attid=0.3&amp;permmsgid=msg-a:r1543988559183325252&amp;th=17d0e795252a502b&amp;view=fimg&amp;fur=ip&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ9_87XrxYrI58TwnNl7M9cexQMwc2AN-WHpJDRrkSuFVXQPvmV9iNVdYbtPaX5CPXY9GV5irfYrHGGAbjRdiG6g4ARN6OBpY4nBJhRlb_ubPw3dHGDlyDWEzLY&amp;disp=emb&amp;realattid=ii_kvusgpds2\" alt=\"image.png\" /&gt;&lt;/p&gt;','2021-11-11 10:12:59','2021-11-11 10:12:59','2021-11-11 10:13:03',7,NULL,0,7,NULL,3,NULL),(88,'Ticket',104,0,NULL,'&lt;p&gt;Segundo imagem do log a aluna respondeu todas as questões.&lt;/p&gt;&lt;p&gt;&lt;img src=\"https://mail.google.com/mail/u/0?ui=2&amp;ik=b7d70ec97f&amp;attid=0.1&amp;permmsgid=msg-a:r2326779165298858085&amp;th=17d0e7ec4b9b49fa&amp;view=fimg&amp;fur=ip&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ8n1dGlbJlGUyNoQ2qhL6XW7f6a7CjAIzU51xIxXr3n9hAdVjig6z-c2FFQu3x4efvIJEdQFTVz6VWN8oyyi-J_B-vPa9PQp9Gk_Z7I-Ttm-k-eaX8GOFSPRqo&amp;disp=emb&amp;realattid=ii_kvusoohm0\" alt=\"image.png\" /&gt;&lt;/p&gt;','2021-11-11 10:18:08','2021-11-11 10:18:08','2021-11-11 10:18:13',7,NULL,0,7,NULL,3,NULL),(89,'Ticket',107,0,NULL,'&lt;p&gt;Bom dia, observando os logs realmente a aluna respondeu somente 4 das 10 questões porem nesta data não houve instabilidade no sistema Moodle ( a exemplo do ocorrido em 09/11) o que pode ter ocorrido é que quando do travamento da conexão/computador como a prorpia aluna relatou e com isso a aluna clicou várias vezes no botão próximo da questão e ao ter sua conexão restabelecida   foi direcionada para última questão.&lt;/p&gt;','2021-11-11 10:32:55','2021-11-11 10:32:55','2021-11-11 10:33:28',7,NULL,0,7,NULL,3,NULL),(90,'Ticket',105,0,NULL,'&lt;p&gt;Bom dia, segundo log do sistema o aluno  entregou/finalizou  a prova as 19:46, o que pode ter ocorrido é o aluno ter pressionado o botão Finalizar  acidentalmente.&lt;/p&gt;&lt;p&gt;&lt;img src=\"https://mail.google.com/mail/u/0?ui=2&amp;ik=b7d70ec97f&amp;attid=0.1&amp;permmsgid=msg-a:r-3451934951245642533&amp;th=17d0e9849997b58b&amp;view=fimg&amp;fur=ip&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ8vERtpwHHWRNS6_NA4O7xLTFXW-IWohSjnTYsIRPEUpb3uOhZtaHLwO1uw-k-OpYMbtC_RAMOfvXUx6WFQ_05_pJlYp9S2gDLRotN3w5KYaq-93tZps6dSnm4&amp;disp=emb&amp;realattid=ii_kvutk6f00\" alt=\"image.png\" /&gt;&lt;/p&gt;','2021-11-11 10:43:20','2021-11-11 10:43:20','2021-11-11 10:43:29',7,NULL,0,7,NULL,3,NULL),(91,'Ticket',106,0,NULL,'&lt;p&gt;consultado o sistema v&ecirc;-se que o aluno respondeu todas as quest&otilde;es.&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/front/document.send.php?docid=15&amp;tickets_id=106&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;3fd5fd44-d9d62df8-618cf48551a735.23952628&quot; width=&quot;516.141&quot; src=&quot;/front/document.send.php?docid=15&amp;tickets_id=106&quot; /&gt;&lt;/a&gt;&lt;/p&gt;','2021-11-11 10:47:38','2021-11-11 10:47:38',NULL,7,NULL,0,0,NULL,2,NULL),(92,'Ticket',109,0,NULL,'&lt;p&gt;Boa tarde, como solicitado pela coordenação, a única maneira de certificar que realmente houve falha de conexão por parte da operadora do aluno é através de uma declaração da operadora acusando falha da referida data e horário.&lt;/p&gt;&lt;div&gt;A foto apenas mostra a falha ao conectar a uma rede wifi porem não há como afirmar que se trata da conexão correta do aluno.&lt;/div&gt;&lt;div&gt; &lt;/div&gt;&lt;div&gt;A plataforma esta funcionando normalmente.&lt;/div&gt;&lt;div&gt; &lt;/div&gt;','2021-11-11 17:13:22','2021-11-11 17:13:22','2021-11-11 17:13:25',7,NULL,0,7,NULL,3,NULL),(93,'Ticket',111,0,NULL,'&lt;p&gt;A imagem foi enviada mostra as 10:20h a prova terminou as 9:00h e mesmo assim sem uma declaração da empresa de internet constatando que no dia e horário da prova não havia sinal de internet, não existe forma de validar o fato mencionado.&lt;/p&gt;','2021-11-11 17:18:08','2021-11-11 17:18:08',NULL,7,NULL,0,0,NULL,2,NULL),(94,'Ticket',108,0,NULL,'&lt;p&gt;Realizados testes no ramal do Sr. Eduardo contatamos que o mesmo ja se encontrava configurado.&lt;/p&gt;&lt;p&gt;Foi repassada a forma de realizar ligações  para celular e interurbano para o Eduardo.&lt;/p&gt;','2021-11-12 10:17:22','2021-11-12 10:17:22',NULL,7,NULL,0,0,NULL,2,NULL),(95,'Ticket',110,0,NULL,'&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;h3 style=\"font-weight: inherit;\"&gt;&lt;strong&gt;&lt;span data-hovercard-id=\"provasremotas.fdf@direitofranca.br\" data-hovercard-owner-id=\"124\"&gt;PROVASREMOTAS.FDF FDF&lt;/span&gt;&lt;/strong&gt;&lt;/h3&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;09:53 (há 4 minutos)&lt;/p&gt;&lt;/td&gt;&lt;td&gt; &lt;/td&gt;&lt;td rowspan=\"2\"&gt; &lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=\"3\"&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;para &lt;span data-hovercard-id=\"informatica@direitofranca.br\" data-hovercard-owner-id=\"124\"&gt;Informática&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt;Prezados, bom dia!&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Encaminho e-mail a aluna para aparecer técnico.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Atenciosamente,&lt;br /&gt;&lt;strong&gt;&lt;u&gt;Maria Goreti Cintra Castro&lt;/u&gt;&lt;/strong&gt;&lt;br /&gt;Escriturária - &lt;strong&gt;Secretaria&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;&lt;p&gt;---------- Forwarded message ---------&lt;br /&gt;De: &lt;strong&gt;Giovanna Netto&lt;/strong&gt; &lt;&lt;a href=\"mailto:giovannanetto5@gmail.com\"&gt;giovannanetto5@gmail.com&lt;/a&gt;&gt;&lt;br /&gt;Date: qui., 11 de nov. de 2021 às 08:29&lt;br /&gt;Subject: NÃO ESTOU CONSEGUINDO FAZER A PROVA&lt;br /&gt;To: &lt;&lt;a href=\"mailto:provasremotas.fdf@direitofranca.br\"&gt;provasremotas.fdf@direitofranca.br&lt;/a&gt;&gt;&lt;/p&gt;&lt;p&gt;&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;&lt;p&gt;William, eu demorei muito pra conseguir fazer login no moodle pois a página não carregava. Quando finalmente carregou e eu consegui abrir a prova a prova começou a carregar e não carrega mais. Não sei o que fazer pq eu tô com Internet. Não sei se essa chuva atrapalhou o sinal ou o que foi, mas não estou conseguindo fazer a página carregar por nada.&lt;/p&gt;&lt;p&gt;Vou te mandar os prints que eu fiz.&lt;/p&gt;&lt;p&gt;Agora tá tudo em branco e nada aparece&lt;/p&gt;&lt;p&gt;&lt;strong&gt;4 anexos&lt;/strong&gt;&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;h3 style=\"font-weight: inherit;\"&gt;&lt;strong&gt;&lt;span data-hovercard-id=\"gustavogiovanella@direitofranca.br\" data-hovercard-owner-id=\"124\"&gt;GUSTAVO JULIANO TORRES GIOVANELLA&lt;/span&gt;&lt;/strong&gt; &lt;span aria-hidden=\"true\"&gt;&lt;&lt;/span&gt;gustavogiovanella@direitofranca.br&lt;span aria-hidden=\"true\"&gt;&gt;&lt;/span&gt;&lt;/h3&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;09:58 (há 0 minuto)&lt;/p&gt;&lt;/td&gt;&lt;td&gt; &lt;/td&gt;&lt;td rowspan=\"2\"&gt; &lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=\"3\"&gt;&lt;table&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;p&gt;para &lt;span data-hovercard-id=\"provasremotas.fdf@direitofranca.br\" data-hovercard-owner-id=\"124\"&gt;PROVASREMOTAS.FDF&lt;/span&gt;, &lt;span data-hovercard-id=\"informatica@direitofranca.br\"&gt;Informática&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt;Bom dia, provavelmente a aluna teve problemas com sua conexão, &lt;/p&gt;&lt;p&gt;Averiguando os logs temos que ela respondeu somente 1 quuestão.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;--&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;em&gt;Gustavo Juliano Torres Giovanella&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;             Analista de Sistemas&lt;/p&gt;&lt;p&gt;Av. Major Nicácio, 2.377 – CEP 14401-135 – Franca – SP&lt;/p&gt;&lt;p&gt;PABX (16)3713-4000 / STI (16) 3713-4090&lt;/p&gt;&lt;p&gt;&lt;a href=\"http://www.direitofranca.br/\" data-saferedirecturl=\"https://www.google.com/url?q=http://www.direitofranca.br/&amp;source=gmail&amp;ust=1636808327085000&amp;usg=AOvVaw0VWFCF0AW-YpqW1pVuhAUM\"&gt;www.direitofranca.br&lt;/a&gt;&lt;/p&gt;','2021-11-12 12:59:20','2021-11-12 12:59:20','2021-11-12 12:59:25',7,NULL,0,7,NULL,3,NULL),(96,'Ticket',113,0,NULL,'&lt;p&gt;Boa tarde, segue link para acesso na respectiva data.&lt;/p&gt;&lt;div&gt; &lt;/div&gt;&lt;div&gt;https://youtu.be/A6zOt9T10xs&lt;/div&gt;','2021-11-12 17:46:46','2021-11-12 17:46:46','2021-11-12 17:46:47',7,NULL,0,7,NULL,3,NULL),(97,'Ticket',112,0,NULL,'&lt;p&gt;e-mail criado com senha direito123 para alteração no proximo login.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2021-11-12 17:47:44','2021-11-12 17:47:44',NULL,7,NULL,0,0,NULL,2,NULL),(98,'Ticket',114,0,NULL,'&lt;p&gt;Redefinida a Senha para FDF123456&lt;/p&gt;','2021-11-17 10:43:05','2021-11-17 10:43:05',NULL,7,NULL,0,0,NULL,2,NULL),(99,'Ticket',117,0,NULL,'&lt;p&gt;Foi feito atualização do PC, estava na versão 1909 do Windows, Kaspesky tb sem atualizar e sofwares. Foi feito as devidas atualizações.&lt;/p&gt;','2021-11-17 13:58:54','2021-11-17 13:58:54','2021-11-17 13:58:56',6,NULL,0,6,NULL,3,NULL),(100,'Ticket',100,0,NULL,'&lt;p&gt;Foi feito a configuração do equipamento na antiga sala do Vicente. IP 192.168.20.82&lt;/p&gt;','2021-11-17 14:20:09','2021-11-17 14:20:09','2021-11-17 14:20:11',6,NULL,0,6,NULL,3,NULL),(101,'Ticket',101,0,NULL,'&lt;p&gt;Equipamento atualizado com sucesso.&lt;/p&gt;','2021-11-17 14:20:28','2021-11-17 14:20:28',NULL,6,NULL,0,0,NULL,2,NULL),(102,'Ticket',6,0,NULL,'&lt;p&gt;Foi passado para a terceirizada (scala) para montar o projeto e refazer a parte das cameras.&lt;/p&gt;','2021-11-17 14:21:06','2021-11-17 14:21:06','2021-11-17 14:21:09',6,NULL,0,6,NULL,3,NULL),(103,'Ticket',118,0,NULL,'&lt;p&gt;Foi configurado aparelho e criado senha&lt;/p&gt;','2021-11-17 15:27:14','2021-11-17 15:27:14',NULL,6,NULL,0,0,NULL,2,NULL),(104,'Ticket',69,0,NULL,'&lt;p&gt;O Adilson e o Gustavo fez uma caixa de som com um amplificador que tinha aqui na FDF. Não precisou comprar.&lt;/p&gt;','2021-11-17 15:27:57','2021-11-17 15:27:57',NULL,6,NULL,0,0,NULL,2,NULL),(105,'Ticket',115,0,NULL,'&lt;p&gt;Foi feito:&lt;br /&gt;&lt;br /&gt;Atualização de SO;&lt;/p&gt;&lt;p&gt;Atualização de Kaspesky;&lt;/p&gt;&lt;p&gt;Atualização de Drives;&lt;/p&gt;&lt;p&gt;configuração de DNS para AD;&lt;/p&gt;&lt;p&gt;Ativação de Wake on Lan;&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2021-11-17 20:49:01','2021-11-17 20:49:01','2021-11-17 20:49:03',6,NULL,0,6,NULL,3,NULL),(106,'Ticket',119,0,NULL,'&lt;p&gt;Resetada a senha para saraiva123 com solicita&ccedil;&atilde;o de altera&ccedil;&atilde;o no proximo logon.&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/front/document.send.php?docid=17&amp;tickets_id=119&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;3fd5fd44-d9d62df8-61964d94d53926.21606703&quot; width=&quot;516.141&quot; src=&quot;/front/document.send.php?docid=17&amp;tickets_id=119&quot; /&gt;&lt;/a&gt;&lt;/p&gt;','2021-11-18 12:56:54','2021-11-18 12:56:54',NULL,7,NULL,0,0,NULL,2,NULL),(107,'Ticket',121,0,NULL,'&lt;p&gt;criado e-mail solicitado com senha victor123 solicitando alteração para o proximo logon.&lt;/p&gt;','2021-11-18 16:41:21','2021-11-18 16:41:21',NULL,7,NULL,0,0,NULL,2,NULL),(108,'Ticket',120,0,NULL,'&lt;p&gt;O botão na tela \"sources\" estava ativado, ele faz com que o vídeo muda de porta. Foi orientado que quando ocorrer novamente, aperta o botão para que o monitor busque a porta que está sendo usada.&lt;/p&gt;','2021-11-19 13:23:32','2021-11-19 13:23:32',NULL,6,NULL,0,0,NULL,2,NULL),(109,'Ticket',123,0,NULL,'&lt;p&gt;Foi feito atualização de versão do app WhatsApp business via cabo usb.&lt;/p&gt;','2021-11-22 13:23:14','2021-11-22 13:23:14',NULL,6,NULL,0,0,NULL,2,NULL),(110,'Ticket',126,0,NULL,'&lt;p&gt;Realizado cadastro da aluna na referida disciplina.&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/front/document.send.php?docid=18&amp;tickets_id=126&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;3fd5fd44-d9d62df8-619e3dbeb50826.72152924&quot; width=&quot;248.80075901328274&quot; src=&quot;/front/document.send.php?docid=18&amp;tickets_id=126&quot; /&gt;&lt;/a&gt;&lt;/p&gt;','2021-11-24 13:27:51','2021-11-24 13:27:51',NULL,7,NULL,0,0,NULL,2,NULL),(111,'Ticket',127,0,NULL,'&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;Foi autorizado a criar a senha solicitada.&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=19&amp;tickets_id=127&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;3fd5fd44-d9d62df8-61a1113bb09041.15485867&quot; width=&quot;247&quot; src=&quot;/glpi/front/document.send.php?docid=19&amp;tickets_id=127&quot; /&gt;&lt;/a&gt;&lt;/p&gt;','2021-11-26 16:56:36','2021-11-26 16:56:36',NULL,6,NULL,0,0,NULL,2,NULL),(112,'Ticket',122,0,NULL,'&lt;p&gt;O PC está sendo usado pelo Victor Gimenez, e já foi instalado o software de controle das licenças do Adobe. Photoshop já instalado.&lt;/p&gt;','2021-11-26 16:59:18','2021-11-26 16:59:18',NULL,6,NULL,0,0,NULL,2,NULL),(113,'Ticket',116,0,NULL,'&lt;p&gt;Computador atualizado com sucesso. SO 21h2&lt;/p&gt;','2021-11-26 16:59:59','2021-11-26 16:59:59','2021-11-26 17:00:02',6,NULL,0,6,NULL,3,NULL),(114,'Ticket',19,0,NULL,'&lt;p&gt;todos cadastrados&lt;/p&gt;','2021-11-26 17:03:17','2021-11-26 17:03:17','2021-11-26 17:03:19',7,NULL,0,7,NULL,3,NULL),(115,'Ticket',76,0,NULL,'&lt;p&gt;finalizado.&lt;/p&gt;','2021-11-26 17:04:05','2021-11-26 17:04:05',NULL,7,NULL,0,0,NULL,2,NULL),(116,'Ticket',31,0,NULL,'&lt;p&gt;Postados videos até 25/11.&lt;/p&gt;','2021-11-26 17:04:42','2021-11-26 17:04:42','2021-11-26 17:04:45',7,NULL,0,7,NULL,3,NULL),(117,'Ticket',128,0,NULL,'&lt;p&gt;Foi dado acesso adm para o Rafael executar criações e edições de emails institucionais.&lt;/p&gt;','2021-12-06 19:03:10','2021-12-06 19:03:10',NULL,6,NULL,0,0,NULL,2,NULL),(118,'Ticket',129,0,NULL,'&lt;p&gt;Foi dado acesso adm para o Rafael executar criações e edições de emails institucionais.&lt;/p&gt;','2021-12-06 19:03:20','2021-12-06 19:03:20',NULL,6,NULL,0,0,NULL,2,NULL),(119,'Ticket',131,0,NULL,'&lt;p&gt;O aparelho estava travado na parte de energia eletrica. alem de ser alimentado pelo POE também estava com a fonte 12v. A fonte foi retirada e o problema resolvido.&lt;/p&gt;','2021-12-16 13:15:06','2021-12-16 13:15:06',NULL,6,NULL,0,0,NULL,2,NULL),(120,'Ticket',132,0,NULL,'&lt;p&gt;O aparelho estava travado na parte de energia eletrica. alem de ser alimentado pelo POE também estava com a fonte 12v. A fonte foi retirada e o problema resolvido.&lt;/p&gt;','2021-12-16 13:15:06','2021-12-16 13:15:06',NULL,6,NULL,0,0,NULL,2,NULL),(121,'Ticket',133,0,NULL,'&lt;p&gt;Realizada a inserção do 55 a frente dos telefones para SMS.&lt;/p&gt;','2021-12-20 16:43:03','2021-12-20 16:43:03',NULL,7,NULL,0,0,NULL,2,NULL),(122,'Ticket',135,0,NULL,'&lt;p&gt;realizada reset de senha.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2021-12-22 18:00:56','2021-12-22 18:00:56','2021-12-22 18:01:01',7,NULL,0,7,NULL,3,NULL),(123,'Ticket',136,0,NULL,'&lt;p&gt;realizado teste e o site voltou, porem sem retorno da Eddydata até então.&lt;/p&gt;','2021-12-23 14:17:28','2021-12-23 14:17:28','2021-12-23 14:17:31',7,NULL,0,7,NULL,3,NULL),(124,'Ticket',137,0,NULL,'&lt;p&gt;Foi exportado as provas da plataforma moodle conforme solicitado e encaminhado um .RAR por whatsApp ao Prof. Marcelo Toffano.&lt;br /&gt;Provas anexadas no chamado.&lt;/p&gt;','2022-01-03 19:25:30','2022-01-03 19:26:38',NULL,6,NULL,0,0,NULL,2,NULL),(125,'Ticket',138,0,NULL,'&lt;p&gt;Foi realizada a troca do ponto de rede para mudança de sala.&lt;/p&gt;','2022-01-04 15:05:44','2022-01-04 15:05:44',NULL,7,NULL,0,0,NULL,2,NULL),(126,'Ticket',139,0,NULL,'&lt;p&gt;Foi colocado um HUB na parede da sala para compartilhar o sinal de rede pela sala. Esta sala só tem um ponto de rede por isso a utilização do HUB. Computadores da Karen e do Fred ligados  e configurados na rede e impressora instalada só no PC da Karen.&lt;/p&gt;','2022-01-04 17:40:30','2022-01-04 17:40:30','2022-01-04 17:40:33',6,NULL,0,6,NULL,3,NULL),(127,'Ticket',141,0,NULL,'&lt;p&gt;O cabo de energia estava pouca coisa desconectado da tomada, foi só colocar corretamente que a impressora ligou e começou a imprimir a fila de espera.&lt;/p&gt;','2022-01-06 19:54:28','2022-01-06 19:54:28','2022-01-06 19:54:30',6,NULL,0,6,NULL,3,NULL),(128,'Ticket',143,0,NULL,'&lt;p&gt;Verificou-se que alem do POE  existia uma restrição no captive portal, após remoção tudo funcionou novamente.&lt;/p&gt;','2022-01-10 15:04:02','2022-01-10 15:04:02','2022-01-10 15:04:06',7,NULL,0,7,NULL,3,NULL),(129,'Ticket',144,0,NULL,'&lt;p&gt;Foi criado um usuário com o nome de Lislene e sem senha. Passado a orientação para que o usuário criasse uma senha. Foi solicitado que removesse o usuário antigo do José Antônio, que nunca foi usado.&lt;/p&gt;','2022-01-10 17:18:25','2022-01-10 17:18:25','2022-01-10 17:18:42',6,NULL,0,6,NULL,3,NULL),(130,'Ticket',145,0,NULL,'&lt;p&gt;Foi feito a instalação. Vinicius ficou de testar e avisar&lt;/p&gt;','2022-01-10 17:41:28','2022-01-10 17:41:28',NULL,6,NULL,0,0,NULL,2,NULL),(131,'Ticket',146,0,NULL,'&lt;p&gt;Todas as solicitações foram feitas e atendidas. Patricia e Goreti testaram e acompanharam. &lt;/p&gt;','2022-01-11 14:17:41','2022-01-11 14:17:41',NULL,6,NULL,0,0,NULL,2,NULL),(132,'Ticket',142,0,NULL,'&lt;p&gt;Foi feito todas as atualizações e testes. PC está na lentidão de acordo com o uso do HDD mecânico. Velocidade de navegação está OK.&lt;/p&gt;','2022-01-11 14:18:34','2022-01-11 14:18:34','2022-01-11 14:18:37',6,NULL,0,6,NULL,3,NULL),(133,'Ticket',147,0,NULL,'&lt;p&gt;Foi feito atualização e orientado a Bruna de como fazer caso aconteça de novo.&lt;/p&gt;','2022-01-13 16:58:03','2022-01-13 16:58:03','2022-01-13 16:58:06',6,NULL,0,6,NULL,3,NULL),(134,'Ticket',140,0,NULL,'&lt;p&gt;Impressora foi entregue. Testado e está OK&lt;/p&gt;','2022-01-13 16:59:40','2022-01-13 16:59:40','2022-01-13 16:59:42',6,NULL,0,6,NULL,3,NULL),(135,'Ticket',148,0,NULL,'&lt;p&gt;Foi instalado e configurado ssd no notebook e o problema de lentidão e arquivos corrompidos resolvido.&lt;/p&gt;','2022-01-18 11:53:51','2022-01-18 11:53:51','2022-01-18 11:53:55',6,NULL,0,6,NULL,3,NULL),(136,'Ticket',150,0,NULL,'&lt;p&gt;Criado usuário de domínio &lt;a href=\"mailto:arthur.simoes@direitofranca.br\"&gt;arthur.simoes&lt;/a&gt;&lt;/p&gt;&lt;p&gt;com senha arthurs123 para alteração no próximo logon&lt;/p&gt;&lt;p&gt;Criado e-mail &lt;a href=\"mailto:arthur.simoes@direitofranca.br\"&gt;arthur.simoes@direitofranca.br&lt;/a&gt;  com mesma senha e alteração no proximo logon.&lt;/p&gt;','2022-01-18 14:43:16','2022-01-18 14:43:16',NULL,6,NULL,0,0,NULL,2,NULL),(137,'Ticket',152,0,NULL,'&lt;p&gt;Foi instalado e configurada e feito os teste de impressão e xerox. Localização informada pelo Adilson.&lt;/p&gt;','2022-01-18 14:46:33','2022-01-18 14:46:33','2022-01-18 14:46:35',6,NULL,0,6,NULL,3,NULL),(138,'Ticket',151,0,NULL,'&lt;p&gt;Foi informada a senha para o usuario.&lt;/p&gt;','2022-01-20 12:57:29','2022-01-20 12:57:29',NULL,7,NULL,0,0,NULL,2,NULL),(139,'Ticket',149,0,NULL,'&lt;p&gt;OK&lt;/p&gt;','2022-01-31 10:52:40','2022-01-31 10:52:40',NULL,2,NULL,0,0,NULL,2,NULL),(140,'Ticket',153,0,NULL,'&lt;p&gt;Foi feito o reset da senha e passado a nova senha para a Lislene, o sistema vai pedir para ela trocar de senha assim que fazer o primeiro login.&lt;/p&gt;','2022-02-01 18:43:49','2022-02-01 18:43:49',NULL,2,NULL,0,0,NULL,2,NULL),(141,'Ticket',154,0,NULL,'&lt;p&gt;*foi feito a limpeza interna;&lt;/p&gt;&lt;p&gt;*foi trocada a memoria de 2Gb para 4Gb ram&lt;/p&gt;&lt;p&gt;*foi formatado &lt;/p&gt;&lt;p&gt;*foi instalado Windows 10 x64&lt;/p&gt;&lt;p&gt;* Antivirus instalado e configurado &lt;/p&gt;','2022-02-02 15:45:20','2022-02-02 15:45:20',NULL,76,NULL,0,0,NULL,2,NULL),(142,'Ticket',155,0,NULL,'&lt;p&gt;Foi feito a troca de ramais conforme solicitado. O ramal 4067 vai atender ligações externo no 4006 temporariamente.&lt;/p&gt;','2022-02-02 17:42:07','2022-02-02 17:42:07','2022-02-02 17:42:10',6,NULL,0,6,NULL,3,NULL),(143,'Ticket',157,0,NULL,'&lt;p&gt;* Windows foi atualizado&lt;/p&gt;&lt;p&gt;* Adobe reparado e atualizado&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2022-02-04 11:33:02','2022-02-04 11:33:02',NULL,76,NULL,0,0,NULL,2,NULL),(144,'Ticket',158,0,NULL,'&lt;p&gt;*Foi adicionada uma outra conta Drive;&lt;/p&gt;&lt;p&gt;*Ao adicionar outra conta foi criado uma partição no Disco;&lt;/p&gt;&lt;p&gt;*Copiado o caminho dessa partição, foi Criado um atalho e atribuído a este caminho.&lt;/p&gt;','2022-02-10 16:18:21','2022-02-10 16:18:59',NULL,76,NULL,0,0,NULL,2,NULL),(145,'Ticket',160,0,NULL,'&lt;p&gt;*Foi feito a troca da impressora e instalação de driver&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2022-02-11 12:14:33','2022-02-11 12:14:33',NULL,76,NULL,0,0,NULL,2,NULL),(146,'Ticket',163,0,NULL,'&lt;p&gt;Foi entregue um headset novo para o setor do cartório, eles estavam sem nenhum. Foi testado e está OK.&lt;/p&gt;','2022-02-15 17:14:26','2022-02-15 17:14:26',NULL,6,NULL,0,0,NULL,2,NULL),(147,'Ticket',162,0,NULL,'&lt;p&gt;Foi compartilhado uma pasta existente no servidor \"SCAN-RECEPÇÃO\" com os computadores das advogadas e com os dois desktops da recepção.&lt;br /&gt;Os telefones já foram colocados nas baias.&lt;/p&gt;&lt;p&gt;Instalação e atualização de antivírus;&lt;/p&gt;&lt;p&gt;e as baias 4 e 5 conseguem visualizar as pastas das baias 9 e 10.&lt;/p&gt;','2022-02-16 17:34:57','2022-02-16 17:34:57',NULL,6,NULL,0,0,NULL,2,NULL),(148,'Ticket',159,0,NULL,'&lt;p&gt;Foi feito a verificação em todas as salas de aulas e a hora/uso dos projetores estão OK.&lt;br /&gt;Foi feito a solicitação de compra de mais lâmpadas para reserva em caso de queima.&lt;/p&gt;','2022-02-16 17:35:47','2022-02-16 17:35:47','2022-02-16 17:35:50',6,NULL,0,6,NULL,3,NULL),(149,'Ticket',164,0,NULL,'&lt;p&gt;O hub/estabilizador localizado embaixo do balcão estava desligado&lt;/p&gt;','2022-02-17 15:38:10','2022-02-17 15:38:10','2022-02-17 15:38:14',6,NULL,0,6,NULL,3,NULL),(150,'Ticket',166,0,NULL,'&lt;p&gt;Processo realizado com sucesso&lt;/p&gt;','2022-02-17 17:43:32','2022-02-17 17:43:32',NULL,7,NULL,0,0,NULL,2,NULL),(151,'Ticket',167,0,NULL,'&lt;p&gt;Todas os PC das salas funcionaram corretamente.&lt;/p&gt;','2022-02-21 15:11:50','2022-02-21 15:11:50','2022-02-21 15:17:49',6,NULL,0,6,NULL,3,NULL),(152,'Ticket',171,0,NULL,'&lt;p&gt;foi feito a instalação e configuração dos programas solicitados e também colocado uma webcam nos desktops.&lt;/p&gt;','2022-02-21 18:48:01','2022-02-21 18:48:01','2022-02-21 18:48:04',6,NULL,0,6,NULL,3,NULL),(153,'Ticket',172,0,NULL,'&lt;p&gt;O aparelho telefone teve um reset por causa de uma queda de energia no domingo&lt;/p&gt;&lt;p&gt;foi programado novamente e esta tudo normal.&lt;/p&gt;&lt;p&gt;trabalho realizado com sucesso.&lt;/p&gt;','2022-02-22 00:52:30','2022-02-22 00:52:30',NULL,79,NULL,0,0,NULL,2,NULL),(154,'Ticket',156,0,NULL,'&lt;p&gt;O computador para a Maria Heloisa já está instalado e configurado na sala onde ficava a Bruna. E para o Fábio foi colocado uma outra mesa com o computador na sala do Cildo e da Rosangela.&lt;/p&gt;','2022-02-23 15:33:53','2022-02-23 15:33:53',NULL,6,NULL,0,0,NULL,2,NULL),(155,'Ticket',175,0,NULL,'&lt;p&gt;Foram criados 10 senhas para serem utilizados nas baias do NAJ. &lt;/p&gt;','2022-02-23 19:09:13','2022-02-23 19:09:13',NULL,6,NULL,0,0,NULL,2,NULL),(156,'Ticket',176,0,NULL,'&lt;p&gt;Foi feito a importação dos Alunos cadastrados até a data do envio do banco de dados pela EddyData.&lt;br /&gt;Secretaria foi informada que alunos já estão acessando wifi&lt;/p&gt;','2022-02-23 19:13:59','2022-02-23 19:13:59','2022-02-23 19:14:02',6,NULL,0,6,NULL,3,NULL),(157,'Ticket',177,0,NULL,'&lt;p&gt;Foi colocado uma webcam logtec na sala da pós A. O teste realizado com o Rafael, Lislene e Fabricio. O áudio da própria câmera ficou bom, sugestão é que ligue o microfone com o pedestal.&lt;/p&gt;','2022-02-24 18:08:38','2022-02-24 18:08:38','2022-02-24 18:08:40',6,NULL,0,6,NULL,3,NULL),(158,'Ticket',178,0,NULL,'&lt;p&gt;foi reinstalado o pacote office novamente em ambas as maquinas, voltando as configurações normais &lt;/p&gt;','2022-02-25 21:39:18','2022-02-25 21:39:18',NULL,79,NULL,0,0,NULL,2,NULL),(159,'Ticket',165,0,NULL,'&lt;p&gt;a impressora retornou da manutenção e já foi instalada tudo em ordem&lt;/p&gt;','2022-02-25 21:41:17','2022-02-25 21:41:17',NULL,79,NULL,0,0,NULL,2,NULL),(160,'Ticket',173,0,NULL,'&lt;p&gt;Foi feito a formatação, instalação e configuração de um PC completo para as estagiárias do cartório. Cada uma tem o seu usuário e senha no dominio, emails institucionais criados. Ficou a parte da energia para ser ligada pelo Adilson.&lt;/p&gt;','2022-03-03 22:11:33','2022-03-03 22:11:33',NULL,6,NULL,0,0,NULL,2,NULL),(161,'Ticket',179,0,NULL,'&lt;p&gt;Além de fazer a ativação do pacote office, foi feito a instalação do google drive no PC, colocado o nobrake.&lt;/p&gt;','2022-03-03 22:53:05','2022-03-03 22:53:05',NULL,6,NULL,0,0,NULL,2,NULL),(162,'Ticket',180,0,NULL,'&lt;p&gt;*Foi feito a limpeza &lt;/p&gt;&lt;p&gt;*Scanner funcionando corretamente&lt;/p&gt;','2022-03-04 13:50:48','2022-03-04 13:50:48',NULL,76,NULL,0,0,NULL,2,NULL),(163,'Ticket',170,0,NULL,'&lt;p&gt;*Todos foram cadastrados com sucesso !&lt;/p&gt;','2022-03-04 15:46:42','2022-03-04 15:46:42',NULL,76,NULL,0,0,NULL,2,NULL),(164,'Ticket',181,0,NULL,'&lt;p&gt;Foi feito a alteração da mesa da Goreti para lugar onde estava a mesa da Patricia.&lt;/p&gt;&lt;p&gt;Também foi colocado a impressora em cima de uma mobília e compartilhada em rede.&lt;/p&gt;','2022-03-04 15:53:44','2022-03-04 15:53:44','2022-03-04 15:53:45',6,NULL,0,6,NULL,3,NULL),(165,'Ticket',182,0,NULL,'&lt;p&gt;Realizada a substituição do Toner.&lt;/p&gt;','2022-03-07 13:02:51','2022-03-07 13:02:51',NULL,7,NULL,0,0,NULL,2,NULL),(166,'Ticket',183,0,NULL,'&lt;p&gt;Foi detectado problema no HD do Totem e substituido pelo hd do totem original voltando backup.&lt;/p&gt;','2022-03-07 13:09:34','2022-03-07 13:09:34',NULL,7,NULL,0,0,NULL,2,NULL),(167,'Ticket',184,0,NULL,'&lt;p&gt;*foi configurado com sucesso.&lt;/p&gt;&lt;p&gt;*instalado na área de Recepção &lt;/p&gt;&lt;p&gt;* impressora de rede configurada ao PC e testada&lt;/p&gt;&lt;p&gt;*SAJ testado &lt;/p&gt;','2022-03-09 16:31:35','2022-03-09 16:31:35',NULL,76,NULL,0,0,NULL,2,NULL),(168,'Ticket',185,0,NULL,'&lt;p&gt;foi colocado a senha no tablet&lt;/p&gt;','2022-03-09 19:08:32','2022-03-09 19:08:32',NULL,79,NULL,0,0,NULL,2,NULL),(169,'Ticket',186,0,NULL,'&lt;p&gt;Foi trocado a pilha.&lt;/p&gt;','2022-03-10 15:35:37','2022-03-10 15:35:37','2022-03-10 15:35:40',6,NULL,0,6,NULL,3,NULL),(170,'Ticket',187,0,NULL,'&lt;p&gt;estive na sala chequei todos os cabos lan e identificado o problema e logo solucionado&lt;/p&gt;','2022-03-10 19:38:09','2022-03-10 19:38:09',NULL,79,NULL,0,0,NULL,2,NULL),(171,'Ticket',188,0,NULL,'&lt;p&gt;Retirada 1webcam no almoxarifado e instalada para a Dra.&lt;/p&gt;','2022-03-14 14:20:14','2022-03-14 14:20:14',NULL,7,NULL,0,0,NULL,2,NULL),(172,'Ticket',189,0,NULL,'&lt;p&gt;*todos os procedimentos requisitados &lt;/p&gt;&lt;p&gt; foram executados &lt;/p&gt;','2022-03-16 11:20:18','2022-03-16 11:20:18',NULL,76,NULL,0,0,NULL,2,NULL),(173,'Ticket',190,0,NULL,'&lt;p&gt;Já tinha criado um pasta Cartório no PC da Evelise e compartilhado em rede, com permissão só para as estagiárias. Faltou fazer o mapeamento para uma delas. OK agora...pasta compartilhada.&lt;/p&gt;','2022-03-18 17:38:43','2022-03-18 17:38:43','2022-03-18 17:38:46',6,NULL,0,6,NULL,3,NULL),(174,'Ticket',192,0,NULL,'&lt;p&gt;Criada Senha 9007 para estagiarios do cartorio e passada para Evelise.&lt;/p&gt;','2022-03-21 14:01:13','2022-03-21 14:01:13',NULL,7,NULL,0,0,NULL,2,NULL),(175,'Ticket',194,0,NULL,'&lt;p&gt;Foi feito alteração da senha no email extensao@direitofranca.br e encaminhado ao prof. Fábio, orientando que vai solicitar a troca de senha.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;senha extensaoFDF&lt;/p&gt;','2022-03-21 21:52:53','2022-03-21 21:52:53',NULL,6,NULL,0,0,NULL,2,NULL),(176,'Ticket',193,0,NULL,'&lt;p&gt;O computador não estava encontrando a impressora por causa do telefone. O PC foi colocado no switch direto e ai o PC voltou a pingar a impressora .&lt;/p&gt;','2022-03-22 15:41:19','2022-03-22 15:41:19',NULL,6,NULL,0,0,NULL,2,NULL),(177,'Ticket',195,0,NULL,'&lt;p&gt;nova senha marketingFDF&lt;br /&gt;&lt;br /&gt;encaminhado por e-mail para victor e rafael C/C  informática.&lt;/p&gt;','2022-03-22 17:37:00','2022-03-22 17:37:00',NULL,6,NULL,0,0,NULL,2,NULL),(178,'Ticket',196,0,NULL,'&lt;p&gt;Foi feio uma nova instalação e configuração. Drive baixado do site da HP e a impressora voltou a funcionar.&lt;/p&gt;','2022-03-23 21:29:24','2022-03-23 21:29:24','2022-03-23 21:29:27',6,NULL,0,6,NULL,3,NULL),(179,'Ticket',197,0,NULL,'&lt;p&gt;Foi redefinido a senha para professorFDF e encaminhado pro whatsApp para ele. Vai solicitar que seja alterada e isso foi informado ao professor.&lt;/p&gt;','2022-03-23 21:30:36','2022-03-23 21:30:36','2022-03-23 21:30:38',6,NULL,0,6,NULL,3,NULL),(180,'Ticket',198,0,NULL,'&lt;p&gt;Heitor esteve na sala e fez a instalação do adobe.&lt;/p&gt;','2022-03-24 17:16:29','2022-03-24 17:16:29','2022-03-24 17:16:35',6,NULL,0,6,NULL,3,NULL),(181,'Ticket',191,0,NULL,'&lt;p&gt;Realizada a troca do SSD para estudo do porque ocorre tal falha. &lt;/p&gt;','2022-03-28 10:18:17','2022-03-28 10:18:17',NULL,7,NULL,0,0,NULL,2,NULL),(182,'Ticket',200,0,NULL,'&lt;p&gt;Foi feito a instalação da impressora conforme o solicitado. Aproveitando o acesso, fez também a atualização do Windows pendente.&lt;/p&gt;','2022-03-28 16:23:05','2022-03-28 16:23:05','2022-03-28 16:23:08',6,NULL,0,6,NULL,3,NULL),(183,'Ticket',201,0,NULL,'&lt;div class=\"\"&gt;&lt;div class=\"NdaXywo5jZcn4D8JEelm allowTextSelection\"&gt;&lt;div class=\"bHJFghJxMgN2xL6K07Ho\"&gt;&lt;div class=\"GtvxDBFlQ3Q7c1vulktX\"&gt;&lt;div class=\"Qtcg52pNMfwxE6d1SJdJ\"&gt;&lt;span class=\"QGAjVgglwYId4yMQMwPY\"&gt;Heitor Saqueto&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=\"LySXSW2sVSEfTySFcRQJ\"&gt;Mon 3/28/2022 13:25&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=\"Kcr4m2CUbrLJj9Wvv08l\"&gt;&lt;div class=\"zIi_00uW_RcOZ3AMoJmE\"&gt;&lt;div class=\"R1bcxbqOA1IiFLewpejD bf4PEzzMl4MGcPfHfYLV\"&gt;&lt;div class=\"uCLpUx_Mo4GXNgA2rT4V\"&gt;&lt;div class=\"SIbGXMc4LjAtqYwv5zE7\"&gt;&lt;ul class=\"GJi1MS5rOzsnPqbZfC2g\"&gt;&lt;li class=\"orabLG3mYcEq1e5uvuPF y2bnfCb5LF049KyIwvLX doiLkQGlLs86acjhT4NN nVdaz1j0KP0vwxfIqCgi R7fnKlAXZA8WQ6MvJ6uA\"&gt;&lt;div class=\"orabLG3mYcEq1e5uvuPF\"&gt;Contabilidade - Faculdade de Direito de Franca&lt;/div&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=\"TxkxjLCM6OoYYE__5NWD\"&gt; &lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=\"PXxvZqpORdgiaYLqrHKU\"&gt; &lt;/div&gt;&lt;div class=\"fEEQbbifEC8quzJXH0sd TiApUvaZOn0aLkSUHRf7 allowTextSelection\" tabindex=\"-1\" role=\"region\" aria-label=\"Message body\"&gt;&lt;div&gt;&lt;div&gt;&lt;div dir=\"ltr\"&gt;&lt;div data-ogsc=\"black\" data-ogsb=\"white\"&gt;Boa tarde Lydia,&lt;/div&gt;&lt;div data-ogsc=\"black\" data-ogsb=\"white\"&gt;Maria Fernanda ja foi cadastrada.&lt;/div&gt;&lt;div data-ogsc=\"black\" data-ogsb=\"white\"&gt; &lt;/div&gt;&lt;div data-ogsc=\"black\" data-ogsb=\"white\"&gt;Respeitosamente : Heitor Saqueto &lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;','2022-03-28 16:31:50','2022-03-28 16:31:50','2022-03-28 16:36:06',76,NULL,0,76,NULL,3,NULL),(184,'Ticket',202,0,NULL,'&lt;p&gt;A Aluna informada abaixo, não tinha cadastro no sistema para acesso ao WIFI. Foi feito o cadastro e testado. Tudo OK.&lt;/p&gt;','2022-03-29 15:44:04','2022-03-29 15:44:04','2022-03-29 15:44:10',6,NULL,0,6,NULL,3,NULL),(185,'Ticket',203,0,NULL,'&lt;p&gt;Gustavo resolveu&lt;/p&gt;','2022-03-29 16:08:55','2022-03-29 16:08:55','2022-03-29 16:08:59',6,NULL,0,6,NULL,3,NULL),(186,'Ticket',204,0,NULL,'&lt;p&gt;Os APs da unidade II foram reiniciados e atualizado o sistema. Rafael no periodo da tarde falou que normalizou e não caiu mais o sinal.&lt;/p&gt;','2022-04-01 00:37:07','2022-04-01 00:37:07',NULL,6,NULL,0,0,NULL,2,NULL),(187,'Ticket',206,0,NULL,'&lt;p&gt;Realizada a reinstalação da impressora e scanner.&lt;/p&gt;&lt;p&gt;Foi orientada a imprimir poucas copias na respectiva impressora&lt;/p&gt;','2022-04-04 14:09:41','2022-04-04 14:09:41',NULL,7,NULL,0,0,NULL,2,NULL),(188,'Ticket',207,0,NULL,'&lt;p&gt;Aparelho telefônico bloqueando impressão pela rede. Foi colocado no PC direito no swith. &lt;/p&gt;','2022-04-04 16:53:36','2022-04-04 16:53:36',NULL,6,NULL,0,0,NULL,2,NULL),(189,'Ticket',205,0,NULL,'&lt;p&gt;Cadastro realizado com sucesso.&lt;/p&gt;','2022-04-04 18:41:00','2022-04-04 18:41:00','2022-04-04 18:41:02',6,NULL,0,6,NULL,3,NULL),(190,'Ticket',208,0,NULL,'&lt;p&gt;* A impressora estava foi definida como padrão em outra impressora &lt;/p&gt;&lt;p&gt;que estava na lista.&lt;/p&gt;&lt;p&gt;já foi devidamente configurado e testado.&lt;/p&gt;','2022-04-05 15:44:30','2022-04-05 15:44:30',NULL,76,NULL,0,0,NULL,2,NULL),(191,'Ticket',209,0,NULL,'&lt;p&gt;O software do Google Drive não estava inicializando automaticamente para fazer a sincronização. Foi feito a configuração e orientado a Karen e o Fred que se não abrir automático, ondo fica o sistema para fazer manualmente.&lt;br /&gt;&lt;br /&gt;Google Drive OK e sincronizando. &lt;/p&gt;','2022-04-06 17:52:47','2022-04-06 17:52:47','2022-04-06 17:52:51',6,NULL,0,6,NULL,3,NULL),(192,'Ticket',213,0,NULL,'&lt;p&gt;Realizado o cadastro da digital do estagiario&lt;/p&gt;','2022-04-11 14:30:48','2022-04-11 14:30:48',NULL,7,NULL,0,0,NULL,2,NULL),(193,'Ticket',215,0,NULL,'&lt;p&gt;Chamado aberto por e-mail errado.&lt;/p&gt;','2022-04-18 12:27:22','2022-04-18 12:27:22',NULL,7,NULL,0,0,NULL,2,NULL),(194,'Ticket',210,0,NULL,'&lt;p&gt;O Victor ficou acompanhando a transmissão durante a palestra. Tudo OK sem problemas&lt;/p&gt;','2022-04-18 16:32:20','2022-04-18 16:32:20',NULL,6,NULL,0,0,NULL,2,NULL),(195,'Ticket',216,0,NULL,'&lt;p&gt;Foi encaminhado por email a relação das impressoras em uso na FDF&lt;/p&gt;','2022-04-19 19:57:37','2022-04-19 19:57:37','2022-04-19 19:57:39',6,NULL,0,6,NULL,3,NULL),(196,'Ticket',218,0,NULL,'&lt;p&gt;Alunos importados com sucesso.&lt;/p&gt;','2022-04-27 18:03:41','2022-04-27 18:03:41','2022-04-27 18:03:43',6,NULL,0,6,NULL,3,NULL),(197,'Ticket',217,0,NULL,'&lt;p&gt;Foi criado o usuário no PC do Mateus e a pasta de compartilhamento na maquina local para os dois usarem. Também foi configurado o email institucional e passado a senha para o Pedro.&lt;/p&gt;','2022-04-27 18:39:35','2022-04-27 18:39:35','2022-04-27 18:39:38',6,NULL,0,6,NULL,3,NULL),(198,'Ticket',219,0,NULL,'&lt;p&gt;Foi feito a troca do toner e do chip&lt;/p&gt;&lt;p&gt;da impressora Xerox.&lt;/p&gt;','2022-05-02 15:59:56','2022-05-02 15:59:56',NULL,76,NULL,0,0,NULL,2,NULL),(199,'Ticket',220,0,NULL,'&lt;p&gt;Foi substituido as fitas das duas protocoladoras e configurado a data em uma.&lt;/p&gt;','2022-05-02 22:24:55','2022-05-02 22:24:55',NULL,6,NULL,0,0,NULL,2,NULL),(200,'Ticket',221,0,NULL,'&lt;p&gt;realizada a atualização&lt;/p&gt;','2022-05-04 23:30:42','2022-05-04 23:30:42',NULL,79,NULL,0,0,NULL,2,NULL),(201,'Ticket',214,0,NULL,'&lt;p&gt;foi realizada a instalação e  configuração da maquina&lt;/p&gt;','2022-05-04 23:31:19','2022-05-04 23:31:19',NULL,79,NULL,0,0,NULL,2,NULL),(202,'Ticket',222,0,NULL,'&lt;p&gt;foi feito a reinicialização do aparelho,&lt;/p&gt;&lt;p&gt;tudo voltou ao normal.&lt;/p&gt;','2022-05-06 15:36:11','2022-05-06 15:36:11',NULL,76,NULL,0,0,NULL,2,NULL),(203,'Ticket',9,0,NULL,'&lt;p&gt;Foram instalados e finalizados as configurações dos UBIQUITIS na sala sala do Luiz Gustavo e no corredor da Contabilidade.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Estão conectados nas portas:&lt;/p&gt;&lt;p&gt;Sala do Gustavo na porta nº4&lt;/p&gt;&lt;p&gt;Corredor na porta nº6&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Vlan 6 untag e vlan 4 tag&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Realizados os testes e OK.&lt;/p&gt;','2022-05-09 18:25:59','2022-05-09 18:25:59','2022-05-09 18:26:02',6,NULL,0,6,NULL,3,NULL),(204,'Ticket',223,0,NULL,'&lt;div dir=\"ltr\"&gt;Boa tarde Prof José Antonio,&lt;div&gt; &lt;/div&gt;&lt;div&gt;Autorizado pelo Diretor Administrativo, o seu e-mail institucional passou a ser conforme o solicitado.&lt;/div&gt;&lt;div&gt; &lt;/div&gt;&lt;div&gt;usuário: &lt;a href=\"mailto:joseantoniomartos@direitofranca.br\" target=\"_blank\" rel=\"noopener\"&gt;joseantoniomartos@&lt;wbr /&gt;direitofranca.br&lt;/a&gt;&lt;/div&gt;&lt;div&gt;senha: professorFDF&lt;/div&gt;&lt;div&gt; &lt;/div&gt;&lt;div&gt;Assim que realizar o primeiro acesso, alterar a senha conforme solicitado pelo gmail.&lt;/div&gt;&lt;div&gt; &lt;/div&gt;&lt;div&gt;Qualquer dúvida estou à disposição.&lt;/div&gt;&lt;/div&gt;&lt;div class=\"yj6qo ajU\"&gt; &lt;/div&gt;','2022-05-09 20:24:25','2022-05-09 20:24:25','2022-05-09 20:24:30',6,NULL,0,6,NULL,3,NULL),(205,'Ticket',225,0,NULL,'&lt;p&gt;A Eddydata estava fazendo atualização a pedido da secretaria&lt;/p&gt;','2022-05-11 21:21:40','2022-05-11 21:21:40',NULL,79,NULL,0,0,NULL,2,NULL),(206,'Ticket',130,0,NULL,'&lt;p&gt;computadores devidamente atualizados com ssd Berenice e Wesley do fórum ciente que podem retirar&lt;/p&gt;','2022-05-11 21:32:17','2022-05-11 21:32:17',NULL,79,NULL,0,0,NULL,2,NULL),(207,'Ticket',227,0,NULL,'&lt;p&gt;Definido a nova configuração. os PCs do 3ºA e B vão desligar automaticamente as 13h30.&lt;/p&gt;&lt;p&gt;Aula termina as 13h, segundo cronograma.&lt;/p&gt;','2022-05-12 15:07:49','2022-05-12 15:07:49','2022-05-12 15:07:52',6,NULL,0,6,NULL,3,NULL),(208,'Ticket',228,0,NULL,'&lt;p&gt;O sistema est&aacute; funcionando normalmente, as vezes na hora estava passando por alguma atualiza&ccedil;&atilde;o.&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=39&amp;tickets_id=228&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;06a7e1ce-d9d62df8-627d59e2e29e38.75567905&quot; width=&quot;352.3334000000001&quot; src=&quot;/glpi/front/document.send.php?docid=39&amp;tickets_id=228&quot; /&gt;&lt;/a&gt;&lt;/p&gt;','2022-05-12 19:03:00','2022-05-12 19:03:00',NULL,6,NULL,0,0,NULL,2,NULL),(209,'Ticket',229,0,NULL,'&lt;p&gt;Na configuração do Zoom, em áudio, tem a opção que deve ser colocado a mesma do sistema, para o zoom pegar a mesma configuração do Windows.&lt;/p&gt;&lt;p&gt;Fabricio foi orientado/explicado como proceder caso aconteça de novo.&lt;/p&gt;','2022-05-16 19:44:38','2022-05-16 19:44:38','2022-05-16 19:44:41',6,NULL,0,6,NULL,3,NULL),(210,'Ticket',90,0,NULL,'&lt;p&gt;OK&lt;/p&gt;','2022-05-17 19:06:49','2022-05-17 19:06:49',NULL,6,NULL,0,0,NULL,2,NULL),(211,'Ticket',97,0,NULL,'&lt;p&gt;OK&lt;/p&gt;','2022-05-17 19:07:05','2022-05-17 19:07:05',NULL,6,NULL,0,0,NULL,2,NULL),(212,'Ticket',124,0,NULL,'&lt;p&gt;OK&lt;/p&gt;','2022-05-17 19:07:16','2022-05-17 19:07:16','2022-05-17 19:07:19',6,NULL,0,6,NULL,3,NULL),(213,'Ticket',168,0,NULL,'&lt;p&gt;OK&lt;/p&gt;','2022-05-17 19:07:26','2022-05-17 19:07:26',NULL,6,NULL,0,0,NULL,2,NULL),(214,'Ticket',169,0,NULL,'&lt;p&gt;OK&lt;/p&gt;','2022-05-17 19:07:34','2022-05-17 19:07:34','2022-05-17 19:37:53',6,NULL,0,7,NULL,3,NULL),(215,'Ticket',234,0,NULL,'&lt;p&gt;TUDO EXECUTADO&lt;/p&gt;&lt;p&gt;OK&lt;/p&gt;','2022-05-17 22:44:27','2022-05-17 22:44:27',NULL,6,NULL,0,0,NULL,2,NULL),(216,'Ticket',238,0,NULL,'&lt;p&gt;Feito acesso remoto no computador da Lívia, instalação da impressora e feito o reset da senha do e-mail institucional dela. &lt;/p&gt;','2022-05-18 17:02:48','2022-05-18 17:02:48',NULL,6,NULL,0,0,NULL,2,NULL),(217,'Ticket',239,0,NULL,'&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=41&amp;tickets_id=239&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;06a7e1ce-d9d62df8-62856b5c5264b7.35381524&quot; width=&quot;424&quot; src=&quot;/glpi/front/document.send.php?docid=41&amp;tickets_id=239&quot; /&gt;&lt;/a&gt;&lt;/p&gt;','2022-05-18 21:55:56','2022-05-18 21:55:56',NULL,6,NULL,0,0,NULL,2,NULL),(218,'Ticket',241,0,NULL,'&lt;p&gt;&lt;strong&gt;*Foi feito o reset da senha.&lt;/strong&gt;&lt;/p&gt;','2022-05-20 16:22:02','2022-05-20 16:22:02',NULL,76,NULL,0,0,NULL,2,NULL),(219,'Ticket',243,0,NULL,'&lt;p&gt;A impressora não estava instalada no usuário do Eduardo. Foi feito a instalação e testes. Tudo OK agora.&lt;/p&gt;','2022-05-20 19:48:48','2022-05-20 19:48:48',NULL,6,NULL,0,0,NULL,2,NULL),(220,'Ticket',247,0,NULL,'&lt;p&gt;O atendente do CEJUSC do centro trouxe o computador para a verificação, foi comprovado que o sistema estava com erro de inicialização. Foi feito a formatação e a instalação novamente, tanto do Windows quanto do office. Equipamento pronto.&lt;/p&gt;','2022-05-24 18:40:10','2022-05-24 18:40:10',NULL,6,NULL,0,0,NULL,2,NULL),(221,'Ticket',246,0,NULL,'&lt;p&gt;A transmissão foi efetuada com sucesso nas 6 salas da unidade 1. &lt;/p&gt;','2022-05-25 15:31:48','2022-05-25 15:31:48',NULL,6,NULL,0,0,NULL,2,NULL),(222,'Ticket',249,0,NULL,'&lt;p&gt;* foi feito a atualização de Firmware e windows update.&lt;/p&gt;','2022-05-25 15:37:57','2022-05-25 15:37:57',NULL,76,NULL,0,0,NULL,2,NULL),(223,'Ticket',224,0,NULL,'&lt;p&gt;Em conversa com a Maria Eduarda, a protocoladora está funcionando normalmente sem a necessidade de chamar o técnico externo. &lt;/p&gt;','2022-05-25 15:39:23','2022-05-25 15:39:23',NULL,6,NULL,0,0,NULL,2,NULL),(224,'Ticket',248,0,NULL,'&lt;p&gt;Celular estava desatualizado foi feito duas atualizações no androide e atualizações de aplicativos foi colocado o e-mail institucional dos celulares e o WhatsApp business foi atualizado e deixado funcionando, já o WhatsApp normal Eduardo pediu para deixar sem instalar.&lt;/p&gt;','2022-05-25 20:06:45','2022-05-25 20:06:45',NULL,79,NULL,0,0,NULL,2,NULL),(225,'Ticket',250,0,NULL,'&lt;p&gt;As alunas: &lt;br /&gt;&lt;br /&gt;4AN 89 KETELYN CRISTINA ROSA DE OLIVEIRA&lt;/p&gt;&lt;p&gt;4AN 91 KAROLINA STEPHANY PEREIRA DE OLIVEIRA&lt;br /&gt;&lt;br /&gt;Foram cadastradas na disciplina DIREITO DO TRABALHO - Profª Maria Heloisa, conforme solicitado.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;e a Goreti foi informada que o moodle está na responsabilidade do Pedro segundo o Rafael - diretor adm.&lt;/p&gt;','2022-05-25 23:19:44','2022-05-25 23:19:44',NULL,6,NULL,0,0,NULL,2,NULL),(226,'Ticket',251,0,NULL,'&lt;p&gt;Arquivos convertidos e encaminhado pro whatsApp.&lt;/p&gt;','2022-05-25 23:22:39','2022-05-25 23:22:39',NULL,6,NULL,0,0,NULL,2,NULL),(227,'Ticket',252,0,NULL,'&lt;p&gt;Foi realizado os testes no computador, amplificador e caixas de som, e está tudo OK. Funcionando perfeitamente.&lt;/p&gt;','2022-05-26 18:17:43','2022-05-26 18:17:43',NULL,6,NULL,0,0,NULL,2,NULL),(228,'Ticket',253,0,NULL,'&lt;p&gt;estive na sala e verifiquei os equipamentos de som estava tudo perfeito fiz a orientação a professora de como utilizar os equipamentos de audio&lt;/p&gt;','2022-05-26 22:10:59','2022-05-26 22:10:59',NULL,79,NULL,0,0,NULL,2,NULL),(229,'Ticket',254,0,NULL,'&lt;p&gt;fui ate o cartório verifiquei a impressora estava desligada o computador que iria enviar o arquivo foi reiniciado melhor funcionamento &lt;/p&gt;','2022-05-26 22:16:52','2022-05-26 22:16:52',NULL,79,NULL,0,0,NULL,2,NULL),(230,'Ticket',256,0,NULL,'&lt;p&gt;Sistema atualizado e já online para uso.&lt;/p&gt;&lt;p&gt;Recado entregue pela Gislaine (telefonista)&lt;/p&gt;&lt;p&gt;Eduardo avisado.&lt;/p&gt;','2022-05-27 18:07:28','2022-05-27 18:07:28',NULL,6,NULL,0,0,NULL,2,NULL),(231,'Ticket',258,0,NULL,'&lt;p&gt;Os computadores foram desligados pro falta de energia e com isso a fonte faz o bloqueio para proteção.&lt;/p&gt;&lt;p&gt;Quando a fonte está bloqueado é só remover o cabo de energia e colocar novamente que a fonte é desbloqueada e o computador pode ser ligado.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Karen foi orientada sobre o procedimento.&lt;/p&gt;','2022-05-27 18:36:56','2022-05-27 18:36:56',NULL,6,NULL,0,0,NULL,2,NULL),(232,'Ticket',255,0,NULL,'&lt;p&gt;Os computadores que estavam faltando estava com bloqueio de fonte. foi ligado manualmente.&lt;br /&gt;Foi feito as atualizações de SO e drivers.&lt;/p&gt;','2022-05-27 18:37:58','2022-05-27 18:37:58',NULL,6,NULL,0,0,NULL,2,NULL),(233,'Ticket',257,0,NULL,'&lt;p&gt;foi configurada a maquina e instalado os software necessários, pacote office, antivírus e todos drives maquina pronta&lt;/p&gt;','2022-05-27 23:06:52','2022-05-27 23:06:52',NULL,79,NULL,0,0,NULL,2,NULL),(234,'Ticket',259,0,NULL,'&lt;p&gt;a maquina perdeu conexão com o servidor e foi reestabelecida novamente &lt;/p&gt;','2022-05-27 23:24:49','2022-05-27 23:24:49',NULL,79,NULL,0,0,NULL,2,NULL),(235,'Ticket',261,0,NULL,'&lt;p&gt;foi efetuada a troca do computador de patri = 5020 pelo patri = 4503. &lt;/p&gt;&lt;p&gt;ssd e hd da maquina antiga estão na maquina nova.&lt;/p&gt;','2022-05-28 00:48:09','2022-05-28 00:48:09',NULL,79,NULL,0,0,NULL,2,NULL),(236,'Ticket',262,0,NULL,'&lt;p&gt;Foi feito a instalação, configuração e orientação de uso do scanner conforme solicitado.&lt;/p&gt;','2022-05-30 17:32:38','2022-05-30 17:32:38',NULL,6,NULL,0,0,NULL,2,NULL),(237,'Ticket',263,0,NULL,'&lt;p&gt;foi feito a atualização de spool de impressão da maquina que esta instalado a impressora e reinstalar o software na maquina da Evelise&lt;/p&gt;','2022-05-30 19:40:07','2022-05-30 19:40:07',NULL,79,NULL,0,0,NULL,2,NULL),(238,'Ticket',264,0,NULL,'&lt;p&gt;já foi instalado no computador&lt;/p&gt;','2022-05-31 00:00:00','2022-05-31 00:00:00',NULL,79,NULL,0,0,NULL,2,NULL),(239,'Ticket',265,0,NULL,'&lt;p&gt;*telefone reprogramado.&lt;/p&gt;','2022-06-01 11:04:52','2022-06-01 11:04:52',NULL,76,NULL,0,0,NULL,2,NULL),(240,'Ticket',266,0,NULL,'&lt;p&gt;Realizado treinamento com a Funcionaria para o evento as 17:00h.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2022-06-02 17:37:22','2022-06-02 17:37:22',NULL,7,NULL,0,0,NULL,2,NULL),(241,'Ticket',260,0,NULL,'&lt;p&gt;Foi encaminhado para a diretoria administrativa com relação as providencias.&lt;/p&gt;','2022-06-02 22:11:09','2022-06-02 22:11:09',NULL,6,NULL,0,0,NULL,2,NULL),(242,'Ticket',267,0,NULL,'&lt;p&gt;Foi refeito o compartilhamento pois a pasta foi movida para fins de backup e perdeu o Mapeamento na maquina da Maria eduarda.&lt;/p&gt;','2022-06-03 14:27:02','2022-06-03 14:27:02',NULL,7,NULL,0,0,NULL,2,NULL),(243,'Ticket',270,0,NULL,'&lt;p&gt;* foi configurado na aba de exibição e desmarcado a opção (mostrar&lt;/p&gt;&lt;p&gt;todas as marcas de formatação)&lt;/p&gt;','2022-06-06 12:12:49','2022-06-06 12:12:49',NULL,76,NULL,0,0,NULL,2,NULL),(244,'Ticket',268,0,NULL,'&lt;p&gt;* foi configurado na aba de exibição e desmarcado a opção (mostrar&lt;/p&gt;&lt;p&gt;todas as marcas de formatação)&lt;/p&gt;','2022-06-06 12:13:14','2022-06-06 12:13:14',NULL,76,NULL,0,0,NULL,2,NULL),(245,'Ticket',269,0,NULL,'&lt;p&gt;* foi configurado na aba de exibição e desmarcado a opção (mostrar&lt;/p&gt;&lt;p&gt;todas as marcas de formatação)&lt;/p&gt;','2022-06-06 12:13:31','2022-06-06 12:13:31',NULL,76,NULL,0,0,NULL,2,NULL),(246,'Ticket',271,0,NULL,'&lt;p&gt;Estagiária cadastrada com sucesso. Já orientada a bater o ponto na saída a partir de hoje.&lt;/p&gt;','2022-06-06 17:56:39','2022-06-06 17:56:39',NULL,6,NULL,0,0,NULL,2,NULL),(247,'Ticket',272,0,NULL,'&lt;p&gt;* foi feito a atualização da unidade I e II&lt;/p&gt;&lt;p&gt;com sucesso!&lt;/p&gt;','2022-06-07 11:28:11','2022-06-07 11:28:11',NULL,76,NULL,0,0,NULL,2,NULL),(248,'Ticket',273,0,NULL,'&lt;p&gt;Evento realizado com sucesso.&lt;/p&gt;','2022-06-08 16:51:51','2022-06-08 16:51:51',NULL,7,NULL,0,0,NULL,2,NULL),(249,'Ticket',274,0,NULL,'&lt;p&gt;&lt;strong&gt;* todas os passa slides foram verificados com sucesso.&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;* foi feito a troca do passa slides 2B.&lt;/strong&gt;&lt;/p&gt;','2022-06-09 15:04:26','2022-06-09 15:04:26',NULL,76,NULL,0,0,NULL,2,NULL),(250,'Ticket',275,0,NULL,'&lt;p&gt;Foi entregue o notebook para o setor do TI sem problemas. O Felipe informou que deu certo o uso do mesmo para a banca conforme solicitado.&lt;/p&gt;','2022-06-09 20:07:37','2022-06-09 20:07:37',NULL,6,NULL,0,0,NULL,2,NULL),(251,'Ticket',276,0,NULL,'&lt;p&gt;Realizada a troca do cartucho azul que estava vazio conforme indicador da impressora.&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/front/document.send.php?docid=52&amp;tickets_id=276&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;06a7e1ce-d9d62df8-62a33f36633da0.30453405&quot; width=&quot;233.06074766355138&quot; src=&quot;/front/document.send.php?docid=52&amp;tickets_id=276&quot; /&gt;&lt;/a&gt;&lt;/p&gt;','2022-06-10 12:54:17','2022-06-10 12:55:21',NULL,7,NULL,7,0,NULL,2,NULL),(252,'Ticket',277,0,NULL,'&lt;p&gt;Cadastro realizado com sucesso.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2022-06-13 16:28:25','2022-06-13 16:28:25',NULL,7,NULL,0,0,NULL,2,NULL),(253,'Ticket',278,0,NULL,'&lt;p&gt;Foi criado o relatório com 255 vouchers, impresso e entregue para a Inês.&lt;/p&gt;','2022-06-13 18:17:11','2022-06-13 18:17:11',NULL,6,NULL,0,0,NULL,2,NULL),(254,'Ticket',279,0,NULL,'&lt;p&gt;A senha para a estagiária Iara foi criada com sucesso, ela tem permissão para ligações locais e celular.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;senha: 6538&lt;/p&gt;','2022-06-13 19:22:36','2022-06-13 19:22:36',NULL,6,NULL,0,0,NULL,2,NULL),(255,'Ticket',280,0,NULL,'&lt;p&gt;A pasta \"CARTÓRIO\" perdeu compartilhamento e autorização de acesso por usuário. Foi refeito o compartilhamento e cadastrado o usuário Ana Amélia com permissão de acesso.&lt;/p&gt;','2022-06-13 22:06:15','2022-06-13 22:06:15',NULL,6,NULL,0,0,NULL,2,NULL),(256,'Ticket',281,0,NULL,'&lt;p&gt;Foi feito a atualização de firmware!&lt;/p&gt;','2022-06-15 17:06:04','2022-06-15 17:06:04',NULL,76,NULL,0,0,NULL,2,NULL),(257,'Ticket',282,0,NULL,'&lt;p&gt;Em conversa por telefone, o Felipe informou que não vão precisar mais dos notebooks para a data de hoje, segundo conversa com os pedreiros, não haverá mais problemas que façam eles terem que sair da sala do Atnd. pedagógico.&lt;/p&gt;','2022-06-15 17:45:12','2022-06-15 17:45:12',NULL,6,NULL,0,0,NULL,2,NULL),(258,'Ticket',284,0,NULL,'&lt;p&gt;Computador estava travado na rede pública e não funcionava a internet. Heitor reiniciou o PC e colocou na rede privada e voltou a funcionar normalmente. Testes realizado com ele remotamente e por telefone.&lt;/p&gt;','2022-06-20 17:16:50','2022-06-20 17:16:50',NULL,6,NULL,0,0,NULL,2,NULL),(259,'Ticket',286,0,NULL,'&lt;p&gt;Foi feito uma orientação/treinamento para a Inês via remotamente de como anexar arquivos no e-mail.&lt;/p&gt;&lt;p&gt;Ela estava esquecendo de fazer o anexo por isso que não estava dando certo o envio do email e também o arquivo estava aberto por isso não anexava.&lt;/p&gt;','2022-06-20 18:10:12','2022-06-20 18:10:12',NULL,6,NULL,0,0,NULL,2,NULL),(260,'Ticket',285,0,NULL,'&lt;p&gt;Entrei em contato com a eddydata e com4 para resolução do problema e após algumas alterações na pagina o site voltou a funcionar.&lt;/p&gt;','2022-06-20 19:34:45','2022-06-20 19:34:45',NULL,7,NULL,0,0,NULL,2,NULL),(261,'Ticket',283,0,NULL,'&lt;p&gt;Foi instalado e configurado o computador de patrimônio 5020 com o monitor de patrimônio 5063.&lt;/p&gt;&lt;p&gt;Instalado e configurado antivírus, office e impressora. Também com solicitação do Vinicius (estagiário) foi configurado o GoogleDrive do compras@direitofranca.br nesse computador com acesso as pastas que lá estão.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Também já cadastrado o email livia.silva@direitofrnaca.br&lt;/p&gt;','2022-06-20 20:26:08','2022-06-20 20:26:08',NULL,6,NULL,0,0,NULL,2,NULL),(262,'Ticket',287,0,NULL,'&lt;p&gt;Foi feito o reset da senha colocando como senha padrão \"anaameliaFDF\" e vai ser solicitado que seja trocado a senha no primeiro acesso.&lt;/p&gt;','2022-06-20 23:29:49','2022-06-20 23:29:49',NULL,6,NULL,0,0,NULL,2,NULL),(263,'Ticket',288,0,NULL,'&lt;p&gt;Foi feito a instalação e configuração do scanner brother patrimônio nº 3918. Também foi dado um treinamento para a Lívia e para o Vinicius de como utilizar o mesmo.&lt;/p&gt;','2022-06-21 18:33:55','2022-06-21 18:33:55',NULL,6,NULL,0,0,NULL,2,NULL),(264,'Ticket',289,0,NULL,'&lt;p&gt;Foi realizada a instalação do samsung flow nas 2 salas da pos graduação e criado o usuario rodrigopessoa - pessoa123 para acesso ao FDF_WIFI para que o programa possa funcionar.&lt;/p&gt;','2022-06-22 14:40:17','2022-06-22 14:40:17',NULL,7,NULL,0,0,NULL,2,NULL),(265,'Ticket',290,0,NULL,'&lt;p&gt;A senha do e-mail marketing@direitofranca.br foi redefinida para &lt;span style=\"color: #ff0000; background-color: #ffff00;\"&gt;marketing2022&lt;/span&gt;. No primeiro acesso vai solicita que seja criado uma senha.&lt;/p&gt;','2022-06-22 18:42:00','2022-06-22 18:42:00',NULL,6,NULL,0,0,NULL,2,NULL),(266,'Ticket',293,0,NULL,'&lt;p&gt;*Não foi possível resolver, maquinas estão pedindo login e senha do tribunal (Proxy)&lt;/p&gt;&lt;p&gt;, esta situação foi informada e passada a responsável Berenice.&lt;/p&gt;','2022-06-23 16:24:47','2022-06-23 16:24:47',NULL,76,NULL,0,0,NULL,2,NULL),(267,'Ticket',294,0,NULL,'&lt;p&gt;O problema apresentado aparentemente era o toner mesmo, foi feito testes com dois novos toners diferente e a impressão deu certo, sem problemas. &lt;/p&gt;','2022-06-24 17:27:49','2022-06-24 17:27:49',NULL,6,NULL,0,0,NULL,2,NULL),(268,'Ticket',292,0,NULL,'&lt;p&gt;PC instalado na sala ao lado do cartório. Ana Amélia ciente do PC&lt;/p&gt;','2022-06-28 00:53:28','2022-06-28 00:53:28',NULL,6,NULL,0,0,NULL,2,NULL),(269,'Ticket',296,0,NULL,'&lt;p&gt;Infelizmente o software não conseguiu converter o arquivo, foi realizada a conversão via web.&lt;/p&gt;','2022-06-29 13:35:03','2022-06-29 13:35:03',NULL,7,NULL,0,0,NULL,2,NULL),(270,'Ticket',297,0,NULL,'&lt;p&gt;* A rede do computador foi restaurada. &lt;/p&gt;&lt;p&gt;* Tudo voltou a normalidade &lt;/p&gt;','2022-06-29 16:24:05','2022-06-29 16:24:05',NULL,76,NULL,0,0,NULL,2,NULL),(271,'Ticket',299,0,NULL,'&lt;p&gt;O computador do 3º B estava com o HDMI (imagem) desligado da maquina e os cabos de áudio. Também foi constatado que o cabo HDMI foi puxado da parede ficando com marcas no cabo, isso pode vir dar problemas de imagem mais para frente.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;O cabo foi reconectado, feito os testes e está tudo OK.&lt;/p&gt;','2022-06-30 00:17:27','2022-06-30 00:17:27',NULL,6,NULL,0,0,NULL,2,NULL),(272,'Ticket',300,0,NULL,'&lt;p&gt;A senha foi redefinida 123fdf e vai solicitar que o usuário faça a troca no primeiro acesso.&lt;/p&gt;','2022-06-30 17:34:57','2022-06-30 17:34:57',NULL,6,NULL,0,0,NULL,2,NULL),(273,'Ticket',301,0,NULL,'&lt;p&gt;Foi feito o pedido do toner no almoxarifado, e em seguida a troca.&lt;/p&gt;','2022-07-01 15:48:22','2022-07-01 15:48:22',NULL,76,NULL,0,0,NULL,2,NULL),(274,'Ticket',302,0,NULL,'&lt;p&gt;Foi feito os testes e agora já voltou a funcionar. Estagiário Heitor quem arrumou.&lt;/p&gt;','2022-07-01 20:13:20','2022-07-01 20:13:20',NULL,6,NULL,0,0,NULL,2,NULL),(275,'Ticket',304,0,NULL,'&lt;p&gt;Ramal criado. Ele ficará com o 4042. Receber ligações externas só passar o número 37134042. A senha para ligações externas vamos passar para ele, por telefone ou pessoalmente.&lt;/p&gt;','2022-07-04 17:06:31','2022-07-04 17:06:31',NULL,6,NULL,0,0,NULL,2,NULL),(276,'Ticket',306,0,NULL,'&lt;p&gt;O computador do balcão ele estava ligando, só não estava aparecendo imagem. Cabo display port estava desconectado.&lt;/p&gt;&lt;p&gt;Foi conectado novamente, PC reiniciado e tudo OK agora.&lt;/p&gt;','2022-07-05 14:18:21','2022-07-05 14:18:21',NULL,6,NULL,0,0,NULL,2,NULL),(277,'Ticket',298,0,NULL,'&lt;p&gt;Caso algum funcionário deseja a imagem, só entrar em contato com o TI que fazemos a troca.&lt;/p&gt;','2022-07-07 17:12:56','2022-07-07 17:12:56',NULL,6,NULL,0,0,NULL,2,NULL),(278,'Ticket',307,0,NULL,'&lt;p&gt;Após contato telefonico foi realizada a instalação.&lt;/p&gt;','2022-07-11 18:44:18','2022-07-11 18:44:18',NULL,7,NULL,0,0,NULL,2,NULL),(279,'Ticket',295,0,NULL,'&lt;p&gt;Transmissões realizadas com sucesso.&lt;/p&gt;','2022-07-12 18:08:14','2022-07-12 18:08:14',NULL,7,NULL,0,0,NULL,2,NULL),(280,'Ticket',291,0,NULL,'&lt;p&gt;Chamado esta sendo tratado juntamente com a instalação de servidor para GED (chamado nº310)&lt;/p&gt;','2022-07-15 10:09:11','2022-07-15 10:09:11',NULL,7,NULL,0,0,NULL,2,NULL),(281,'Ticket',310,0,NULL,'&lt;p&gt;Servidor criado e conexão testada conforme e-mail abaixo:&lt;/p&gt;&lt;div class=\"aju\"&gt;&lt;div class=\"aCi\"&gt;&lt;img id=\":189_57-e\" class=\"ajn\" src=\"https://lh3.googleusercontent.com/a-/AFdZucpZUd0RJlFAuKTy0-c8kS5apcIDyhuIJo-fHDVOYA=s40\" name=\":189\" data-hovercard-id=\"r.silvestre@eddydata.com.br\" data-name=\"Raul Alves Silvestre\" aria-hidden=\"true\" data-hovercard-owner-id=\"120\" /&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=\"gs\"&gt;&lt;div class=\"gE iv gt\"&gt;&lt;table class=\"cf gJ\" cellpadding=\"0\"&gt;&lt;tbody&gt;&lt;tr class=\"acZ\"&gt;&lt;td class=\"gF gK\"&gt;&lt;table class=\"cf ix\" cellpadding=\"0\"&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td class=\"c2\"&gt;&lt;h3 class=\"iw\"&gt;&lt;span class=\"qu\" tabindex=\"-1\" role=\"gridcell\" translate=\"no\"&gt;&lt;span class=\"gD\" data-hovercard-id=\"r.silvestre@eddydata.com.br\"&gt;Raul Alves Silvestre&lt;/span&gt;&lt;/span&gt;&lt;/h3&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;td class=\"gH bAk\"&gt;&lt;div class=\"gK\"&gt;&lt;span id=\":24b\" class=\"g3\" tabindex=\"-1\" title=\"15 de jul. de 2022 08:17\" role=\"gridcell\"&gt;08:17 (há 2 minutos)&lt;/span&gt;&lt;div class=\"zd bi4\" tabindex=\"0\" role=\"checkbox\" aria-label=\"Sem estrela\" aria-checked=\"false\" data-tooltip=\"Sem estrela\"&gt; &lt;/div&gt;&lt;/div&gt;&lt;/td&gt;&lt;td class=\"gH\"&gt; &lt;/td&gt;&lt;td class=\"gH acX bAm\" rowspan=\"2\"&gt;&lt;div class=\"T-I J-J5-Ji T-I-Js-IF aaq T-I-ax7 L3\" tabindex=\"0\" role=\"button\" data-tooltip=\"Responder\" aria-label=\"Responder\"&gt;&lt;img class=\"hB T-I-J3 \" role=\"button\" src=\"https://mail.google.com/mail/u/0/images/cleardot.gif\" alt=\"\" /&gt;&lt;/div&gt;&lt;div id=\":24m\" class=\"T-I J-J5-Ji T-I-Js-Gs aap T-I-awG T-I-ax7 L3\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\" aria-haspopup=\"true\" data-tooltip=\"Mais\" aria-label=\"Mais\"&gt;&lt;img class=\"hA T-I-J3\" role=\"menu\" src=\"https://mail.google.com/mail/u/0/images/cleardot.gif\" alt=\"\" /&gt;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr class=\"acZ xD\"&gt;&lt;td colspan=\"3\"&gt;&lt;table class=\"cf adz\" cellpadding=\"0\"&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td class=\"ady\"&gt;&lt;div class=\"iw ajw\"&gt;&lt;span class=\"hb\" translate=\"no\"&gt;para &lt;span class=\"g2\" data-hovercard-id=\"gustavogiovanella@direitofranca.br\"&gt;mim&lt;/span&gt;, &lt;span class=\"g2\" data-hovercard-id=\"m.araujo@eddydata.com.br\"&gt;Mariana&lt;/span&gt;, &lt;span class=\"g2\" data-hovercard-id=\"rafael.pustrelo@direitofranca.br\"&gt;RAFAEL&lt;/span&gt;, &lt;span class=\"g2\" data-hovercard-id=\"pedrobatista.fdf@gmail.com\"&gt;Pedro&lt;/span&gt;, &lt;span class=\"g2\" data-hovercard-id=\"suporte@eddydata.com.br\"&gt;Suporte&lt;/span&gt;, &lt;span class=\"g2\" data-hovercard-id=\"t.barreto@eddydata.com.br\"&gt;Tatiane&lt;/span&gt;, &lt;span class=\"g2\" data-hovercard-id=\"l.paula@eddydata.com.br\"&gt;Leandro&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=\":24l\" class=\"ajy\" tabindex=\"0\" role=\"button\" aria-haspopup=\"true\" data-tooltip=\"Mostrar detalhes\" aria-label=\"Mostrar detalhes\"&gt;&lt;img class=\"ajz\" src=\"https://mail.google.com/mail/u/0/images/cleardot.gif\" alt=\"\" /&gt;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;div id=\":247\"&gt;&lt;div class=\"qQVYZb\"&gt; &lt;/div&gt;&lt;div class=\"utdU2e\"&gt; &lt;/div&gt;&lt;div class=\"lQs8Hd\"&gt; &lt;/div&gt;&lt;div class=\"btm\"&gt; &lt;/div&gt;&lt;/div&gt;&lt;div class=\"\"&gt;&lt;div class=\"aHl\"&gt; &lt;/div&gt;&lt;div id=\":24k\" tabindex=\"-1\"&gt; &lt;/div&gt;&lt;div id=\":249\" class=\"ii gt\"&gt;&lt;div id=\":248\" class=\"a3s aiL \"&gt;&lt;div dir=\"ltr\"&gt;Bom dia&lt;div&gt; &lt;/div&gt;&lt;div&gt;Conforme ligação e ajustes com Gustavo informo que os testes de conexões funcionaram e em breve estarei colocando toda estrutura da aplicação no servidor. Agradeço o apoio.&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;div class=\"adm\"&gt;&lt;div id=\"q_253\" class=\"ajR h4\"&gt;&lt;div class=\"ajT\"&gt; &lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;span style=\"color: #888888;\"&gt;--&lt;br /&gt;&lt;/span&gt;&lt;div dir=\"ltr\"&gt;&lt;div dir=\"ltr\"&gt;&lt;img class=\"CToWUd\" src=\"https://ci3.googleusercontent.com/proxy/EK5lE3ffBy0_0NWa7ubhOMDhqQV5v9RO9oZHFxFseXQiqt2409c5WxccIH1dF-I2YHAj=s0-d-e1-ft#http://eddydata.com/email/82.png\" /&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;','2022-07-15 11:21:00','2022-07-15 11:21:00',NULL,7,NULL,0,0,NULL,2,NULL),(282,'Ticket',311,0,NULL,'&lt;p&gt;O telefone quem passa o sinal de internet para esse computador estava travado, foi reiniciado ele e voltou ao normal o sinal. Foi passado a orientação de como reiniciar o telefone caso venha travar novamente.&lt;/p&gt;','2022-07-15 17:11:14','2022-07-15 17:11:14',NULL,6,NULL,0,0,NULL,2,NULL),(283,'Ticket',312,0,NULL,'&lt;p&gt;Realizada troca da porta do monitor e reinicialização da máquina, tudo voltou ao normal.&lt;/p&gt;','2022-07-18 16:56:18','2022-07-18 16:56:18',NULL,7,NULL,0,0,NULL,2,NULL),(284,'Ticket',314,0,NULL,'&lt;p&gt;*Resolvido, os atalhos utilizados pelo usuário estavam incorretos&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2022-07-19 16:56:11','2022-07-19 16:56:11',NULL,76,NULL,0,0,NULL,2,NULL),(285,'Ticket',315,0,NULL,'&lt;p&gt;Após contato pelo Whatsapp  foram redefinidas as 2 senhas.&lt;/p&gt;','2022-07-20 16:28:45','2022-07-20 16:28:45',NULL,7,NULL,0,0,NULL,2,NULL),(286,'Ticket',316,0,NULL,'&lt;p&gt;testado!&lt;/p&gt;','2022-07-21 14:20:49','2022-07-21 14:20:49',NULL,76,NULL,0,0,NULL,2,NULL),(287,'Ticket',319,0,NULL,'&lt;p&gt;* foi resolvido, o problema estava nas configurações de Redundância.&lt;/p&gt;','2022-07-21 16:05:58','2022-07-21 16:05:58',NULL,76,NULL,0,0,NULL,2,NULL),(288,'Ticket',318,0,NULL,'&lt;p&gt;*Foram atualizados Unidade I e II assim como o Lab alunos.&lt;/p&gt;','2022-07-21 16:08:16','2022-07-21 16:08:16',NULL,76,NULL,0,0,NULL,2,NULL),(289,'Ticket',320,0,NULL,'&lt;p&gt;*Foi reiniciado spooler da impressora que estava congestionado de dados .&lt;/p&gt;','2022-07-21 16:48:19','2022-07-21 16:48:19',NULL,76,NULL,0,0,NULL,2,NULL),(290,'Ticket',321,0,NULL,'&lt;p&gt;Foi removido o sistema do PJe utilizando o usuário administrador e reinstalado. Ele voltou a executar no PC mais ainda na pagina do Tribunal estava buscando o certificado antigo. Dentro de propriedades de certificados, foi removido os antigos e deixado só os atuais e voltou a funcionar. Feito os testes juntamente com o Fabrício.&lt;br /&gt;Sistema Ok em funcionamento.&lt;/p&gt;','2022-07-22 12:55:16','2022-07-22 12:55:16',NULL,6,NULL,0,0,NULL,2,NULL),(291,'Ticket',322,0,NULL,'&lt;p&gt;* Acesso restabelecido com Server.&lt;/p&gt;','2022-07-25 13:02:30','2022-07-25 13:02:30',NULL,76,NULL,0,0,NULL,2,NULL),(292,'Ticket',323,0,NULL,'&lt;p&gt;Em conversa com o Fabrício, vai ser bloqueado o usuário da ex-estagiária Lívia conforme informado o término do contrato de estágio.&lt;/p&gt;','2022-07-26 14:41:58','2022-07-26 14:41:58',NULL,6,NULL,0,0,NULL,2,NULL),(293,'Ticket',317,0,NULL,'&lt;p&gt;Licitação concluída com sucesso.&lt;/p&gt;','2022-07-27 18:59:22','2022-07-27 18:59:22',NULL,6,NULL,0,0,NULL,2,NULL),(294,'Ticket',324,0,NULL,'&lt;p&gt;* o problema foi solucionado&lt;/p&gt;&lt;p&gt;OBS: que fique registrado que na data de Hoje dia 01/08/2022 &lt;/p&gt;&lt;p&gt;estar \"faltando\" uma das pilhas(AA) do periférico \"Mouse\". &lt;/p&gt;','2022-08-01 16:48:19','2022-08-01 16:48:19',NULL,76,NULL,0,0,NULL,2,NULL),(295,'Ticket',325,0,NULL,'&lt;p&gt;O spool de impressão estava travado e a impressora também estava ligada na porta 3.0 sendo que ela tem a conexão 2.0. Foi trocado a porta USB e reiniciado o spool de impressão. Tudo funcionando normalmente.&lt;/p&gt;','2022-08-01 17:31:54','2022-08-01 17:31:54',NULL,6,NULL,0,0,NULL,2,NULL),(296,'Ticket',326,0,NULL,'&lt;p&gt;Com ajuda do Márcio, os estagiários estiveram hoje as 13h e efetuaram o cadastro das digitais no sistema de ponto, e foram orientados com relação aos horários que devem registrar suas entradas e saídas.&lt;/p&gt;','2022-08-02 16:19:24','2022-08-02 16:19:24',NULL,6,NULL,0,0,NULL,2,NULL),(297,'Ticket',328,0,NULL,'&lt;p&gt;foi colocado o telefone e feito a configuração da pasta compartilhada no servidor&lt;/p&gt;','2022-08-02 20:25:04','2022-08-02 20:25:04',NULL,79,NULL,0,0,NULL,2,NULL),(298,'Ticket',330,0,NULL,'&lt;p&gt;Conforme e-mail encaminhado da Lydia (contabilidade) foi criado para o estagiário Pedro os seguintes acessos:&lt;br /&gt;&lt;br /&gt;Email;&lt;/p&gt;&lt;p&gt;Domínio, acesso aos computadores da FDF;&lt;/p&gt;&lt;p&gt;e cadastro para controle de ponto.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;As senha são padrão e vai ser solicitado a alteração no primeiro login de cada conta.&lt;/p&gt;&lt;p&gt;usuário: pedro.faria &lt;/p&gt;','2022-08-03 17:38:28','2022-08-03 17:38:28',NULL,6,NULL,0,0,NULL,2,NULL),(299,'Ticket',331,0,NULL,'&lt;p&gt;Foi trocada a lampada do projetor.&lt;/p&gt;','2022-08-04 11:24:30','2022-08-04 11:24:30',NULL,7,NULL,0,0,NULL,2,NULL),(300,'Ticket',329,0,NULL,'&lt;p&gt;Foi levado cabo para ligar o computador na energia.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2022-08-04 11:25:08','2022-08-04 11:25:08',NULL,7,NULL,0,0,NULL,2,NULL),(301,'Ticket',332,0,NULL,'&lt;p&gt;* Protocoladora foi configurada e testada.&lt;/p&gt;','2022-08-04 14:56:55','2022-08-04 14:56:55',NULL,76,NULL,0,0,NULL,2,NULL),(302,'Ticket',333,0,NULL,'&lt;p&gt;Foi instalado e configurado um monitor da manca Sansung SuncMaster 743b de patrimônio nº 2957&lt;/p&gt;','2022-08-08 18:21:02','2022-08-08 18:21:02',NULL,6,NULL,0,0,NULL,2,NULL),(303,'Ticket',334,0,NULL,'&lt;p&gt;Aluno não tinha cadastro no sistema do WIFI.&lt;br /&gt;Cadastro realizado e testes OK.&lt;/p&gt;','2022-08-08 23:05:19','2022-08-08 23:05:19',NULL,6,NULL,0,0,NULL,2,NULL),(304,'Ticket',335,0,NULL,'&lt;p&gt;Link de transmissão criado com suceso&lt;/p&gt;&lt;p&gt;https://youtu.be/AypBel5gtLA&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2022-08-10 12:54:57','2022-08-10 12:54:57',NULL,7,NULL,0,0,NULL,2,NULL),(305,'Ticket',338,0,NULL,'&lt;p&gt;senha do e-mail feito o reset.&lt;/p&gt;&lt;p&gt;email: rafael.bachur@direitofranca.br&lt;br /&gt;senha: rafaelFDF&lt;/p&gt;&lt;p&gt;No primeiro acesso vai solicitar que seja alterada, para uma senha sua.&lt;/p&gt;','2022-08-10 20:44:40','2022-08-10 20:44:40',NULL,6,NULL,0,0,NULL,2,NULL),(306,'Ticket',336,0,NULL,'&lt;p&gt;O erro presentado é de chip do cilindro do tonner, como a Alessandra falou que trocou o tonner não faz 15 dias, vamos deixar o tonner até acabar/parar para trocar.&lt;/p&gt;','2022-08-10 23:20:34','2022-08-10 23:20:34',NULL,6,NULL,0,0,NULL,2,NULL),(307,'Ticket',303,0,NULL,'&lt;p&gt;Foi instalado o computador, e telefone na sala solicitada. Foi realizado os testes e está tudo funcionando. Com relação ao acabamento dos cabos (rede e energia) ficou para ser colocado uma canaleta. O resto está OK.&lt;/p&gt;','2022-08-10 23:23:10','2022-08-10 23:23:10',NULL,6,NULL,0,0,NULL,2,NULL),(308,'Ticket',245,0,NULL,'&lt;p&gt;Foi feito a manutenção, realizados os teste na devolução e tudo Ok com ela. &lt;/p&gt;','2022-08-11 16:22:00','2022-08-11 16:22:00',NULL,6,NULL,0,0,NULL,2,NULL),(309,'Ticket',339,0,NULL,'&lt;p&gt;* Computador foi atualizado, problema referente a driver de vídeo.&lt;/p&gt;','2022-08-12 11:27:14','2022-08-12 11:27:14',NULL,76,NULL,0,0,NULL,2,NULL),(310,'Ticket',340,0,NULL,'&lt;p&gt;Estagiaria cadastrada com sucesso&lt;/p&gt;','2022-08-16 15:00:01','2022-08-16 15:00:01',NULL,7,NULL,0,0,NULL,2,NULL),(311,'Ticket',327,0,NULL,'&lt;p&gt;Foi feito todas as transmissões conforme solicitado, estão armazenadas/gravadas na conta do youtube da FDF.&lt;br /&gt;&lt;br /&gt;Os notebooks que estavam sendo utilizados no evento/mini-cursos para coleta de presença, já foram devolvidos ao setor do TI.&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;','2022-08-19 14:48:42','2022-08-19 14:48:42',NULL,6,NULL,0,0,NULL,2,NULL),(312,'Ticket',341,0,NULL,'&lt;p&gt;quando cheguei ao local o cabo hdmi estava retirado do computador e o dango do teclado e mouse não estava no computador e nem no armário &lt;/p&gt;&lt;p&gt;o cabo foi recolocado e o teclado e mouse trocado pela falta do dango&lt;/p&gt;','2022-08-19 17:39:25','2022-08-19 17:39:25',NULL,79,NULL,0,0,NULL,2,NULL),(313,'Ticket',344,0,NULL,'&lt;p&gt;Realizada limpeza da impressora e devolvida para teste.&lt;/p&gt;','2022-08-24 18:49:41','2022-08-24 18:49:41',NULL,7,NULL,0,0,NULL,2,NULL),(314,'Ticket',345,0,NULL,'&lt;p&gt;*Foi feito o Reset na fonte do computador, solucionando assim o problema.&lt;/p&gt;','2022-08-25 16:33:40','2022-08-25 16:33:40',NULL,76,NULL,0,0,NULL,2,NULL),(315,'Ticket',347,0,NULL,'&lt;p&gt;* Foi verificado no local que a fonte da protocoladora estava quebrada;&lt;/p&gt;&lt;p&gt;* Após ser substituída, foi devolvida ao local.&lt;/p&gt;','2022-08-26 17:09:43','2022-08-26 17:14:37',NULL,76,NULL,76,0,NULL,2,NULL),(316,'Ticket',349,0,NULL,'&lt;p&gt;Estagiária cadastrada com sucesso.&lt;/p&gt;','2022-08-29 20:00:14','2022-08-29 20:00:14',NULL,6,NULL,0,0,NULL,2,NULL),(317,'Ticket',348,0,NULL,'&lt;p&gt;teste realizado com sucesso, Kas está bloqueando algumas paginas não permitidas.&lt;/p&gt;','2022-08-30 18:46:46','2022-08-30 18:46:46',NULL,6,NULL,0,0,NULL,2,NULL),(318,'Ticket',343,0,NULL,'&lt;p&gt;Transmissão realizado com sucesso.&lt;/p&gt;','2022-08-30 18:48:48','2022-08-30 18:48:48','2022-08-30 18:49:01',6,NULL,0,7,NULL,3,NULL),(319,'Ticket',353,0,NULL,'&lt;p&gt;Estagiaria cadastrada com sucesso&lt;/p&gt;','2022-08-31 13:49:04','2022-08-31 13:49:04',NULL,7,NULL,0,0,NULL,2,NULL),(320,'Ticket',351,0,NULL,'&lt;p&gt;Transmissão realizada com sucesso&lt;/p&gt;','2022-08-31 18:16:16','2022-08-31 18:16:16','2022-08-31 18:16:18',7,NULL,0,7,NULL,3,NULL),(321,'Ticket',337,0,NULL,'&lt;p&gt;A impressora retornou da TAS JET funcionando. O problema era um cabo rompido do ADF. Também a empresa informou que vai encaminhar um laudo técnico informando o serviço que foi feito e as peças que estavam faltando.&lt;br /&gt;&lt;br /&gt;Impressora entregue no NAJ, ligada e funcionando e os funcionários orientados no cuidado ao manusear a tampa do scanner.&lt;/p&gt;','2022-09-01 19:43:35','2022-09-01 19:43:35',NULL,6,NULL,0,0,NULL,2,NULL),(322,'Ticket',354,0,NULL,'&lt;p&gt;Aluna importada com sucesso, já pode utilizar o FDF_WIFI.&lt;/p&gt;','2022-09-01 23:38:11','2022-09-01 23:38:11',NULL,6,NULL,0,0,NULL,2,NULL),(323,'Ticket',342,0,NULL,'&lt;p&gt;Impressora entregue com dignostico de lubrificação de pelicula, esta funcionando normalmente.&lt;/p&gt;','2022-09-12 18:29:31','2022-09-12 18:29:31',NULL,7,NULL,0,0,NULL,2,NULL),(324,'Ticket',346,0,NULL,'&lt;p&gt;Impressora devolvida e funcionando normalmente&lt;/p&gt;','2022-09-14 13:24:51','2022-09-14 13:24:51',NULL,7,NULL,0,0,NULL,2,NULL),(325,'Ticket',356,0,NULL,'&lt;p&gt;Foi realizado o reset de senha da aluno, Solicite que a mesma tente novamente o acesso utilizando as credenciais informadas.&lt;/p&gt;','2022-09-14 13:28:52','2022-09-14 13:28:52',NULL,7,NULL,0,0,NULL,2,NULL),(326,'Ticket',357,0,NULL,'&lt;p&gt;*Foi feito a instalação da impressora assim como a outra &lt;/p&gt;&lt;p&gt;impressora que estava na sala foi instalado no Cartório.&lt;/p&gt;&lt;p&gt;Ficou definido que Evelise veria o melhor local para instalação&lt;/p&gt;&lt;p&gt;da impressora do Dr. Edson e entraria em contato com o T.I.&lt;/p&gt;','2022-09-14 13:35:45','2022-09-14 13:35:45',NULL,76,NULL,0,0,NULL,2,NULL),(327,'Ticket',358,0,NULL,'&lt;p&gt;o computador estava travado em uma atualização do Windows e já aproveitei e verifiquei as outras atualizações pendentes já atualizei o computador da Eveline e da Ana&lt;/p&gt;','2022-09-14 22:28:22','2022-09-14 22:28:22',NULL,79,NULL,0,0,NULL,2,NULL),(328,'Ticket',355,0,NULL,'&lt;p&gt;palestras realizadas com sucesso.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2022-09-15 12:03:38','2022-09-15 12:03:38',NULL,7,NULL,0,0,NULL,2,NULL),(329,'Ticket',359,0,NULL,'&lt;p&gt;* O computador foi reiniciado e foi verificado que necessitava de atualizações de antivirus  Kaspersky. assim como atualizações Java.&lt;/p&gt;&lt;p&gt;Tudo voltou ao normal.&lt;/p&gt;','2022-09-15 12:44:47','2022-09-15 12:44:47',NULL,76,NULL,0,0,NULL,2,NULL),(330,'Ticket',360,0,NULL,'&lt;p&gt;foi retirado o toner a impressora voltou a funcionar&lt;/p&gt;','2022-09-15 19:36:15','2022-09-15 19:36:15',NULL,79,NULL,0,0,NULL,2,NULL),(331,'Ticket',361,0,NULL,'&lt;p&gt;Realizado o cadastro da aluna na rede wifi da faculdade, por favor solicite a mesma que realize o teste.&lt;/p&gt;','2022-09-19 11:33:14','2022-09-19 11:33:14',NULL,7,NULL,0,0,NULL,2,NULL),(332,'Ticket',362,0,NULL,'&lt;p&gt;Ralizada a configura&ccedil;&atilde;o no e-mail pedro.batista para redirecionar uma c&oacute;piapara o e-mail Secretaria.fdf conforme solicitado.&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=70&amp;tickets_id=362&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;35b10894-d9d62df8-632c4adb7e7755.43694279&quot; width=&quot;516.141&quot; src=&quot;/glpi/front/document.send.php?docid=70&amp;tickets_id=362&quot; /&gt;&lt;/a&gt;&lt;/p&gt;','2022-09-22 11:45:33','2022-09-22 11:45:33',NULL,7,NULL,0,0,NULL,2,NULL),(333,'Ticket',363,0,NULL,'&lt;p&gt;Realizada atualização dos dados da aluna no portal wifi&lt;/p&gt;','2022-09-22 17:12:40','2022-09-22 17:12:40','2022-09-22 17:12:43',7,NULL,0,7,NULL,3,NULL),(334,'Ticket',313,0,NULL,'&lt;p&gt;SSD chegou dia 15/09/2022 - &lt;/p&gt;','2022-09-26 16:21:16','2022-09-26 16:21:16',NULL,6,NULL,0,0,NULL,2,NULL),(335,'Ticket',365,0,NULL,'&lt;p&gt;Foi passado por telefone o usuário utilizado pela Vice diretora Dra Lislene e feito o reset da senha. Também informada para fazer o cadastro de uma nova senha ao primeiro acesso.&lt;/p&gt;','2022-09-26 17:08:45','2022-09-26 17:08:45',NULL,6,NULL,0,0,NULL,2,NULL),(336,'Ticket',364,0,NULL,'&lt;p&gt;E-mail enganado&lt;/p&gt;','2022-09-27 12:32:53','2022-09-27 12:32:53',NULL,7,NULL,0,0,NULL,2,NULL),(337,'Ticket',366,0,NULL,'&lt;p&gt;Foi revisado o cadastro da aluna, ja existia porem foi realizado reset de senha para senha informada. Solicite que a mesma realize os teste.&lt;/p&gt;','2022-09-27 14:02:45','2022-09-27 14:02:45',NULL,7,NULL,0,0,NULL,2,NULL),(338,'Ticket',367,0,NULL,'&lt;p&gt;Senha alterada para bachur2022 com solicitação de reset no proximo login.&lt;/p&gt;','2022-09-27 18:22:40','2022-09-27 18:22:40',NULL,7,NULL,0,0,NULL,2,NULL),(339,'Ticket',368,0,NULL,'&lt;p&gt;O sistema Windows e o Kaspesky (antivirus) estavam desatualizados, com isso, estava bloqueando a comunicação do PC com a impressora.&lt;/p&gt;&lt;p&gt;Foram feitas as atualizações e a impressora voltou a imprimir do computador do peticionamento.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Também foi feito a atualização de Firmware da impressora para tentar resolver um problema de erro que estava aparecendo. &lt;/p&gt;','2022-10-03 19:59:58','2022-10-03 19:59:58',NULL,6,NULL,0,0,NULL,2,NULL),(340,'Ticket',369,0,NULL,'&lt;p&gt;foi colocado a pasta compartilhada como foi solicitado&lt;/p&gt;','2022-10-04 22:00:00','2022-10-04 22:00:00',NULL,79,NULL,0,0,NULL,2,NULL),(341,'Ticket',370,0,NULL,'&lt;p&gt;Foi criado usu&aacute;rio e senha conforme solicitado.&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=79&amp;tickets_id=370&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;35b10894-d9d62df8-633dc6cbd08304.54311273&quot; width=&quot;479&quot; src=&quot;/glpi/front/document.send.php?docid=79&amp;tickets_id=370&quot; /&gt;&lt;/a&gt;&lt;/p&gt;','2022-10-05 18:03:22','2022-10-05 18:03:22',NULL,6,NULL,0,0,NULL,2,NULL),(342,'Ticket',371,0,NULL,'&lt;p&gt;* Foi realizado reset PrintServe&lt;/p&gt;&lt;p&gt;* Reinstalado.&lt;/p&gt;','2022-10-06 12:28:51','2022-10-06 12:28:51',NULL,76,NULL,0,0,NULL,2,NULL),(343,'Ticket',372,0,NULL,'&lt;p&gt;Verificado o cadastro e realizado o reset de senha para a senha informada, por favor solicite que o aluno realize os testes.&lt;/p&gt;','2022-10-07 13:06:50','2022-10-07 13:06:50',NULL,7,NULL,0,0,NULL,2,NULL),(344,'Ticket',373,0,NULL,'&lt;p&gt;Foram cadastrados os alunos para o acesso wi-fi.&lt;/p&gt;&lt;p&gt;Solicite aos alunos que realizem o teste caso haja problemas entre em contato.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Att.&lt;/p&gt;&lt;p&gt;Gustavo &lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2022-10-10 14:58:42','2022-10-10 14:58:42',NULL,7,NULL,0,0,NULL,2,NULL),(345,'Ticket',374,0,NULL,'&lt;p&gt;Realizada a troca do teclado.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2022-10-10 18:39:26','2022-10-10 18:39:26',NULL,7,NULL,0,0,NULL,2,NULL),(346,'Ticket',376,0,NULL,'&lt;p&gt;Realizado cadastro para acesso ao WIFI conforme solicitado.&lt;/p&gt;','2022-10-17 13:02:48','2022-10-17 13:02:48',NULL,7,NULL,0,0,NULL,2,NULL),(347,'Ticket',377,0,NULL,'&lt;p&gt;O computador estava travado devido a uma tentativa de atualização do Windows. Ele tentou tanto atualizar quanto fazer uma verificação de disco (teste no hd) e com isso acabou travando na inicialização.&lt;br /&gt;Conseguimos ligar o PC e fazer uma breve atualização para que possa trabalhar hoje no período da tarde e terminaremos a atualização e testes de disco no período da noite remotamente.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;PCs deveram ficar ligados.&lt;/p&gt;','2022-10-17 17:40:41','2022-10-17 17:40:41',NULL,6,NULL,0,0,NULL,2,NULL),(348,'Ticket',378,0,NULL,'&lt;p&gt;Foi feito o compartilhamento da pasta do FDF_DRIVE \"processos adminsitativo\" e dado permissão para o Eduardo acessar. Removido acesso do usuário mateus das permissões.&lt;/p&gt;','2022-10-19 20:36:42','2022-10-19 20:36:42',NULL,6,NULL,0,0,NULL,2,NULL),(349,'Ticket',380,0,NULL,'&lt;p&gt;A senha foi resetada. Acesso liberado.&lt;/p&gt;','2022-10-19 23:21:01','2022-10-19 23:21:01',NULL,6,NULL,0,0,NULL,2,NULL),(350,'Ticket',379,0,NULL,'&lt;p&gt;Realizada a mudança do computador para a nova sala.&lt;/p&gt;','2022-10-20 16:02:38','2022-10-20 16:02:38',NULL,7,NULL,0,0,NULL,2,NULL),(351,'Ticket',381,0,NULL,'&lt;p&gt;*Foi reparado RJ45 .&lt;/p&gt;','2022-10-21 16:32:57','2022-10-21 16:32:57',NULL,76,NULL,0,0,NULL,2,NULL),(352,'Ticket',383,0,NULL,'&lt;p&gt;testado tudo ok Adilson ciente&lt;/p&gt;','2022-10-22 00:55:07','2022-10-22 00:55:07',NULL,79,NULL,0,0,NULL,2,NULL),(353,'Ticket',384,0,NULL,'&lt;p&gt;Foi feito instalação e configuração. PC e telefone. OK&lt;/p&gt;','2022-10-24 17:54:48','2022-10-24 17:54:48',NULL,6,NULL,0,0,NULL,2,NULL),(354,'Ticket',375,0,NULL,'&lt;p&gt;A impressora voltou da manutenção, foi feito os testes aqui no TI  e está tudo de acordo com que foi trocado.&lt;br /&gt;O técnico informou que o fusor já está gasto e a engrenagem principal também. Ambos foram feito a lubrificação diferenciada para tentar prolongar a vida útil dessas peças, mas, já podemos esperar que não vai aguentar muito.&lt;br /&gt;&lt;br /&gt;impressora entregue pelo Wesley.&lt;/p&gt;','2022-10-24 19:30:33','2022-10-24 19:30:33',NULL,6,NULL,0,0,NULL,2,NULL),(355,'Ticket',385,0,NULL,'&lt;p&gt;Conforme solicitado, foi feito a altera&ccedil;&atilde;o de senha do e-mail abaixo.&lt;br /&gt;&lt;br /&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=81&amp;tickets_id=385&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;35b10894-d9d62df8-635716a23d2a28.96436325&quot; width=&quot;205.90965174129352&quot; src=&quot;/glpi/front/document.send.php?docid=81&amp;tickets_id=385&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;No primeiro acesso, ser&aacute; solicitado que seja alterado a senha novamente.&lt;br /&gt;&lt;br /&gt;nova senha: grupodepesquisaFDF&lt;/p&gt;','2022-10-24 22:51:00','2022-10-24 22:51:00',NULL,6,NULL,0,0,NULL,2,NULL),(356,'Ticket',382,0,NULL,'&lt;p&gt;Foi feito a instalação do nobreak para o Eduardo conforme a solicitação...&lt;/p&gt;','2022-10-26 00:28:30','2022-10-26 00:28:30',NULL,6,NULL,0,0,NULL,2,NULL),(357,'Ticket',387,0,NULL,'&lt;p&gt;Foi realizado o reset e avisado a Goreti por telefone para avisar a Aluna que já poderia acessar.&lt;/p&gt;','2022-10-26 23:04:27','2022-10-26 23:04:27',NULL,6,NULL,0,0,NULL,2,NULL),(358,'Ticket',386,0,NULL,'&lt;p&gt;estava desconectado da tomada&lt;/p&gt;','2022-10-26 23:06:55','2022-10-26 23:06:55',NULL,79,NULL,0,0,NULL,2,NULL),(359,'Ticket',388,0,NULL,'&lt;p&gt;Monitor testado e está tudo OK. Funcionando e já instalado no setor solicitado.&lt;/p&gt;','2022-10-27 20:17:29','2022-10-27 20:17:29',NULL,6,NULL,0,0,NULL,2,NULL),(360,'Ticket',389,0,NULL,'&lt;p&gt;As impressões estava sendo encaminhadas para outra impressora na rede. Foi modificada a impressora padrão do Cartório e resolvido problema.&lt;/p&gt;','2022-10-27 22:53:23','2022-10-27 22:53:23',NULL,6,NULL,0,0,NULL,2,NULL),(361,'Ticket',390,0,NULL,'&lt;p&gt;*Foi executado a troca do teclado que esta com defeito.&lt;/p&gt;','2022-10-31 16:32:03','2022-10-31 16:32:03',NULL,76,NULL,0,0,NULL,2,NULL),(362,'Ticket',392,0,NULL,'&lt;p&gt;Foi realizado o reset de senhas par as alunas, favor solicitar que as alunas realizem os testes.&lt;/p&gt;','2022-11-04 14:09:29','2022-11-04 14:09:29',NULL,7,NULL,0,0,NULL,2,NULL),(363,'Ticket',393,0,NULL,'&lt;p&gt;Foi feito a troca do tonner.&lt;/p&gt;','2022-11-04 15:20:16','2022-11-04 15:20:16',NULL,76,NULL,0,0,NULL,2,NULL),(364,'Ticket',394,0,NULL,'&lt;p&gt;Foi feito atualização. S.O e Kaspesky.&lt;/p&gt;&lt;p&gt;Sistema testado e está OK&lt;/p&gt;','2022-11-07 17:08:39','2022-11-07 17:08:39',NULL,6,NULL,0,0,NULL,2,NULL),(365,'Ticket',396,0,NULL,'&lt;p&gt;Estagiário cadastrado com sucesso.&lt;/p&gt;','2022-11-08 16:52:38','2022-11-08 16:52:38',NULL,6,NULL,0,0,NULL,2,NULL),(366,'Ticket',395,0,NULL,'&lt;p&gt;Foi feito a troca do cabo de rede e ligado o PC no hub direto.&lt;/p&gt;','2022-11-08 16:53:08','2022-11-08 16:53:08',NULL,6,NULL,0,0,NULL,2,NULL),(367,'Ticket',399,0,NULL,'&lt;p&gt;Realizado o cadastro da estagiaria.&lt;/p&gt;','2022-11-09 12:51:04','2022-11-09 12:51:04',NULL,7,NULL,0,0,NULL,2,NULL),(368,'Ticket',352,0,NULL,'&lt;p&gt;Por fim utilizaram outra solução.&lt;/p&gt;&lt;p&gt;Realizada a exclusão dos forms para poupar espaço&lt;/p&gt;','2022-11-10 16:58:24','2022-11-10 16:58:24',NULL,7,NULL,0,0,NULL,2,NULL),(369,'Ticket',401,0,NULL,'&lt;p&gt;A senha foi redefinida com sucesso.&lt;/p&gt;','2022-11-16 12:40:30','2022-11-16 12:40:30',NULL,76,NULL,0,0,NULL,2,NULL),(370,'Ticket',402,0,NULL,'&lt;p&gt;Foi feito o cadastro no sistema e capturado as digitais da aluna. Orientado sobre entrada e saída.&lt;/p&gt;','2022-11-16 17:53:25','2022-11-16 17:53:25',NULL,6,NULL,0,0,NULL,2,NULL),(371,'Ticket',397,0,NULL,'&lt;p&gt;Transmissão realizada com sucesso.&lt;/p&gt;','2022-11-16 18:42:02','2022-11-16 18:42:02',NULL,89,NULL,0,0,NULL,2,NULL),(372,'Ticket',400,0,NULL,'&lt;p&gt;Foi feito a manutenção externa na impressora. Troca do tracionador de papel, quebrado e a limpeza. &lt;/p&gt;','2022-11-17 18:23:43','2022-11-17 18:23:43',NULL,6,NULL,0,0,NULL,2,NULL),(373,'Ticket',404,0,NULL,'&lt;p&gt;cadastrado digital com sucesso e usuários solicitados.&lt;/p&gt;','2022-11-18 18:31:42','2022-11-18 18:31:42',NULL,6,NULL,0,0,NULL,2,NULL),(374,'Ticket',405,0,NULL,'&lt;p&gt;Numero de matricula informado errado, a matricula informada pertence a: &lt;/p&gt;&lt;p&gt; 22264 - BRIANDA INVERNIZZI COSTA SOTO&lt;/p&gt;&lt;p&gt;Matricula correta é 24264.&lt;/p&gt;&lt;p&gt;Acesso foi verificado e esta tudo normal.&lt;/p&gt;&lt;p&gt;Solicite a Aluna que realize os testes, em caso de problemas entre em contato novamente.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2022-11-22 10:29:42','2022-11-22 10:29:42',NULL,7,NULL,0,0,NULL,2,NULL),(375,'Ticket',406,0,NULL,'&lt;p&gt;Verificado acesso do usuario e atualizada a senha.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2022-11-23 10:16:40','2022-11-23 10:16:40',NULL,7,NULL,0,0,NULL,2,NULL),(376,'Ticket',407,0,NULL,'&lt;p&gt;A impressora perdeu a configuração de IP (caminho para impressão). Já foi reconfigurado e está imprimindo normalmente.&lt;/p&gt;','2022-11-25 17:28:10','2022-11-25 17:28:10',NULL,6,NULL,0,0,NULL,2,NULL),(377,'Ticket',408,0,NULL,'&lt;p&gt;Google Drive reinstalado com sucesso.&lt;/p&gt;','2022-11-30 16:57:17','2022-11-30 16:57:17',NULL,89,NULL,0,0,NULL,2,NULL),(378,'Ticket',391,0,NULL,'&lt;p&gt;Usuários do Dominio e email institucional bloqueados para acesso.&lt;/p&gt;','2022-11-30 18:35:36','2022-11-30 18:35:36',NULL,6,NULL,0,0,NULL,2,NULL),(379,'Ticket',410,0,NULL,'&lt;p&gt;Em conversa com o Rafael, esse chamado foi autorizado a partir da data de hoje 01/12/2022. Chamado realizado.&lt;/p&gt;','2022-12-01 10:56:30','2022-12-01 10:56:30',NULL,6,NULL,0,0,NULL,2,NULL),(380,'Ticket',411,0,NULL,'&lt;p&gt;Devido ao teste do gerado no domingo, alguns computadores eles fazem o bloqueio de fonte de energia para evitar que queime.&lt;br /&gt;Profa. Iara foi orientada desse procedimento e treinada em caso futuro do ocorrido.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;Procedimento para desbloqueio: Retirar o cabo de energia ligado na tomada ou da fonte do computador direto, e colocar novamente. Ele vai ligar e logo em seguida vai desligar. Só apertar o botão de ligar e pronto.&lt;/p&gt;','2022-12-05 11:29:39','2022-12-05 11:29:39',NULL,6,NULL,0,0,NULL,2,NULL),(381,'Ticket',414,0,NULL,'&lt;p&gt;Foi feito um emprestimo do notebook.&lt;/p&gt;','2022-12-05 21:46:19','2022-12-05 21:46:19',NULL,6,NULL,0,0,NULL,2,NULL),(382,'Ticket',413,0,NULL,'&lt;p&gt;Foi feito a troca da fonte que estava queimada. PC arrumado e pronto para a retirada.&lt;/p&gt;','2022-12-05 21:46:46','2022-12-05 21:46:46',NULL,6,NULL,0,0,NULL,2,NULL),(383,'Ticket',412,0,NULL,'&lt;p&gt;No computador do Luiz, do Eduardo e o antigo da Lydia, a versão 6 do java não teve êxito. Conseguimos fazer a pagina do sisfies funcionar com a instalação do Java versão 7. Utilizando o IE como navegador.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Assim que o Luiz terminar de fazer o procedimento urgente, vamos instalar no PC dele. &lt;/p&gt;','2022-12-06 11:48:44','2022-12-06 11:48:44',NULL,6,NULL,0,0,NULL,2,NULL),(384,'Ticket',409,0,NULL,'&lt;p&gt;Scanner instalado e configurado no PC das estagiárias.&lt;/p&gt;','2022-12-06 11:49:15','2022-12-06 11:49:15',NULL,6,NULL,0,0,NULL,2,NULL),(385,'Ticket',415,0,NULL,'&lt;p&gt;Foi realizada a limpeza nas borrachas que puxa o papel com borracha e álcool.&lt;/p&gt;','2022-12-06 16:36:13','2022-12-06 16:36:13',NULL,89,NULL,0,0,NULL,2,NULL),(386,'Ticket',416,0,NULL,'&lt;p&gt;O PC perdeu conexão ao SSD na hora de inicializar. Foi feito um reset de energia na placa mãe e inicializado o PC normalmente. Após ele reconhecer o SSD o sistema operacional inicializou normalmente.&lt;/p&gt;','2022-12-06 17:01:21','2022-12-06 17:01:21',NULL,6,NULL,0,0,NULL,2,NULL),(387,'Ticket',418,0,NULL,'&lt;p&gt;Senhas criadas e entregues individualmente para cada estagiário e aparelho configurado e instalado com sucesso.&lt;/p&gt;','2022-12-07 19:04:41','2022-12-07 19:04:41',NULL,6,NULL,0,0,NULL,2,NULL),(388,'Ticket',417,0,NULL,'&lt;p&gt;Foi pego a protocoladora com a Bruna no final da tarde... Foi feito ajuste utilizando o software Henry prot II. Protocoladora atualizada com sucesso.&lt;/p&gt;','2022-12-07 22:36:06','2022-12-07 22:36:06',NULL,6,NULL,0,0,NULL,2,NULL),(389,'Ticket',419,0,NULL,'&lt;p&gt;Computador do balcão estava com o cabo de vídeo mal conectado, PC estava ligado não estava dando vídeo ---- Resolvido.&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;Sistema da Eddydata não estava acessível porque computadores estavam sem conexão de rede, switch estava travado, ele foi reiniciado e sistema funcionando normalmente-------Resolvido.&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;Impressora não estava puxando papel, conjunto de borracha de puxar papel está gasta, foi feito uma limpeza para testes, voltou a imprimir mais precisa que seja trocada o kit de impressão.-------Resolvido.&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;','2022-12-12 12:28:12','2022-12-12 12:28:12',NULL,6,NULL,0,0,NULL,2,NULL),(390,'Ticket',422,0,NULL,'&lt;p&gt;Trocar o toner, toner antigo estava quebrado.&lt;/p&gt;','2022-12-14 12:25:34','2022-12-14 12:25:34',NULL,6,NULL,0,0,NULL,2,NULL),(391,'Ticket',420,0,NULL,'&lt;p&gt;Sistema de estagiário instalado e todos os que o Luiz Gustavo solicitou.&lt;/p&gt;','2022-12-15 11:08:47','2022-12-15 11:08:47',NULL,6,NULL,0,0,NULL,2,NULL),(392,'Ticket',423,0,NULL,'&lt;p&gt;O Gabriel fez a troca sem problemas e trouxe o mouse ruim para o TI&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2022-12-15 16:37:56','2022-12-15 16:37:56',NULL,6,NULL,0,0,NULL,2,NULL),(393,'Ticket',424,0,NULL,'&lt;p&gt;Foi pego o scanner do setor jurídico, autorizado pelo Fabrício, para emprestar ao cartório.&lt;/p&gt;','2022-12-20 17:12:39','2022-12-20 17:13:16',NULL,89,NULL,89,0,NULL,2,NULL),(394,'Ticket',425,0,NULL,'&lt;p&gt;Em conversa verbal com e Evelise foi constatado que o scanner voltou a funcionar normalmente, sem interferência do setor de TI.&lt;/p&gt;','2022-12-27 15:18:44','2022-12-27 15:18:44',NULL,89,NULL,0,0,NULL,2,NULL),(395,'Ticket',426,0,NULL,'&lt;p&gt;Solucionado.&lt;/p&gt;','2023-01-10 18:06:15','2023-01-10 18:06:15',NULL,89,NULL,0,0,NULL,2,NULL),(396,'Ticket',427,0,NULL,'&lt;p&gt;Foi realizada a instalação do desktop e da impressora.&lt;/p&gt;','2023-01-11 18:58:23','2023-01-11 18:58:23',NULL,89,NULL,0,0,NULL,2,NULL),(397,'Ticket',428,0,NULL,'&lt;p&gt;Foi realizada a instalação do desktop e da impressora Goreti.&lt;/p&gt;','2023-01-12 15:33:43','2023-01-12 15:33:43',NULL,89,NULL,0,0,NULL,2,NULL),(398,'Ticket',421,0,NULL,'&lt;p&gt;Foi feito o reparo do equipamento. Entregue e testado. Tudo Ok. Scanner devolvido para o Cartório.&lt;/p&gt;','2023-01-12 18:15:53','2023-01-12 18:15:53',NULL,6,NULL,0,0,NULL,2,NULL),(399,'Ticket',429,0,NULL,'&lt;p&gt;Foi efetuado uma limpeza simples e parou de manchar.&lt;/p&gt;','2023-01-13 14:52:07','2023-01-13 14:52:07',NULL,6,NULL,0,0,NULL,2,NULL),(400,'Ticket',430,0,NULL,'&lt;p&gt;Criado e-mail solicitado com a senha FDF@123 para alteração no proximo logon&lt;/p&gt;','2023-01-18 19:13:59','2023-01-18 19:13:59',NULL,7,NULL,0,0,NULL,2,NULL),(401,'Ticket',431,0,NULL,'&lt;p&gt;A porta usb da impressora estava conectada na USB 3.0 do computador. Foi feio a troca do cabo para a 2.0 e a impressão voltou ao normal.&lt;/p&gt;','2023-01-24 13:22:42','2023-01-24 13:22:42',NULL,6,NULL,0,0,NULL,2,NULL),(402,'Ticket',432,0,NULL,'&lt;p&gt;Foi colocado o desktop na baia de atendimento 1, configurado impressora e compartilhamento de pasta com o server. Atualizado SO e drivers de sistema. Transferimos o desktop para a sala de conciliação e o outro PC, que pertence o centro e esta aqui, foi deixado na sala de atendimento.&lt;/p&gt;','2023-01-26 17:14:34','2023-01-26 17:14:34',NULL,6,NULL,0,0,NULL,2,NULL),(403,'Ticket',434,0,NULL,'&lt;p&gt;Feito a instalação e configuração do desktop no novo almoxarifado. Realizados testes de impressora, pacote office e sistema eddydata.&lt;/p&gt;','2023-02-01 13:48:34','2023-02-01 13:48:34',NULL,6,NULL,0,0,NULL,2,NULL),(404,'Ticket',438,0,NULL,'&lt;p&gt;Reset realizado com sucesso, senha encaminhada para o Fábio para realizar testes e criar uma nova senha conforme recomendado.&lt;/p&gt;','2023-02-06 17:36:43','2023-02-06 17:36:43',NULL,6,NULL,0,0,NULL,2,NULL),(405,'Ticket',433,0,NULL,'&lt;p&gt;Foi realizado todos os testes nas salas de aula. E todos os equipamentos de TI funcionaram corretamente. No 5º A diurno teve um problema com a claridade do projetor e o equipamento foi substituído por outro reserva. Salas OK para o uso. &lt;/p&gt;','2023-02-06 23:45:19','2023-02-06 23:45:19',NULL,6,NULL,0,0,NULL,2,NULL),(406,'Ticket',435,0,NULL,'&lt;p&gt;Foi aprovado a troca do fusor na impressora. a TAS JET esteve aqui na FDF no periodo da manhã e fez a troca. Impressora OK segundo a Karen.&lt;/p&gt;','2023-02-07 18:42:19','2023-02-07 18:42:19',NULL,6,NULL,0,0,NULL,2,NULL),(407,'Ticket',439,0,NULL,'&lt;p&gt;Alunos importados com sucesso.&lt;/p&gt;','2023-02-07 23:40:12','2023-02-07 23:40:12',NULL,6,NULL,0,0,NULL,2,NULL),(408,'Ticket',441,0,NULL,'&lt;p&gt;O usuário foi criado e liberado.&lt;/p&gt;','2023-02-09 19:32:43','2023-02-09 19:32:43',NULL,89,NULL,0,0,NULL,2,NULL),(409,'Ticket',442,0,NULL,'&lt;p&gt;A hora do notebook está atrasando por causa da bateria da BIOS&lt;/p&gt;','2023-02-10 11:44:42','2023-02-10 11:44:42',NULL,6,NULL,0,0,NULL,2,NULL),(410,'Ticket',440,0,NULL,'&lt;p&gt;Foi criado uma pasta no servidor de arquivos e compartilhado os arquivos que estavam na conta do Mateus e do Eduardo com o Pedro (novo estag) e a Patrícia.&lt;/p&gt;','2023-02-10 19:17:38','2023-02-10 19:17:38',NULL,6,NULL,0,0,NULL,2,NULL),(411,'Ticket',443,0,NULL,'&lt;p&gt;Impressora desligada. &lt;/p&gt;','2023-02-13 20:36:39','2023-02-13 20:36:39',NULL,6,NULL,0,0,NULL,2,NULL),(412,'Ticket',444,0,NULL,'&lt;p&gt;Reset realizado, senha atual&lt;br /&gt;&lt;br /&gt;p@dr@omoodleFDF&lt;/p&gt;','2023-02-13 21:12:07','2023-02-13 21:12:07',NULL,6,NULL,0,0,NULL,2,NULL),(413,'Ticket',436,0,NULL,'&lt;p&gt;Sistema instalado para o Rafael, todas as câmera e para o Pedro o solicitado.&lt;/p&gt;','2023-02-14 19:56:52','2023-02-14 19:56:52',NULL,6,NULL,0,0,NULL,2,NULL),(414,'Ticket',446,0,NULL,'&lt;p&gt;Os alunos abaixo já foram reimportados para o sistema do WI-FI. Os testes realizados e estão navegando. &lt;/p&gt;','2023-02-15 12:08:35','2023-02-15 12:08:35',NULL,6,NULL,0,0,NULL,2,NULL),(415,'Ticket',445,0,NULL,'&lt;p&gt;Foi realizado o redirecionamento dos emails a partir dessa data. Verificar e nos informar. O controla estagi&aacute;rio foi redefinido a senha.&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=85&amp;tickets_id=445&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;35b10894-d9d62df8-63eccf2ae4a768.19204071&quot; width=&quot;271.3190348525469&quot; src=&quot;/glpi/front/document.send.php?docid=85&amp;tickets_id=445&quot; /&gt;&lt;/a&gt;&lt;/p&gt;','2023-02-15 12:25:17','2023-02-15 12:25:17',NULL,6,NULL,0,0,NULL,2,NULL),(416,'Ticket',447,0,NULL,'&lt;p&gt;Foi realizado a formatação (Gabriel e Heitor) instalaram o Kaspesky.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Finalizei hoje com o VNC, Office, navegadores e o OBS.&lt;/p&gt;','2023-02-15 13:58:17','2023-02-15 13:58:17',NULL,6,NULL,0,0,NULL,2,NULL),(417,'Ticket',448,0,NULL,'&lt;p&gt;Erro de FAN, ai reiniciar ela destravou. Também já removi windows 7 da inicialização.&lt;/p&gt;','2023-02-16 12:35:27','2023-02-16 12:35:27',NULL,6,NULL,0,0,NULL,2,NULL),(418,'Ticket',449,0,NULL,'&lt;p&gt;v&lt;/p&gt;','2023-02-16 12:35:59','2023-02-16 12:35:59',NULL,6,NULL,0,0,NULL,2,NULL),(419,'Ticket',450,0,NULL,'&lt;p&gt;A aluna informada foi cadastrada no WIFI com sucesso. Já tem acesso agora.&lt;/p&gt;','2023-02-16 13:00:49','2023-02-16 13:00:49',NULL,6,NULL,0,0,NULL,2,NULL),(420,'Ticket',451,0,NULL,'&lt;p&gt;Cadastro realizado com sucesso.&lt;/p&gt;','2023-02-16 13:16:06','2023-02-16 13:16:06',NULL,6,NULL,0,0,NULL,2,NULL),(421,'Ticket',452,0,NULL,'&lt;p&gt;Monitor instalado e configurado. &lt;/p&gt;','2023-02-16 14:33:33','2023-02-16 14:33:33',NULL,6,NULL,0,0,NULL,2,NULL),(422,'Ticket',453,0,NULL,'&lt;p&gt;Foi feito os testes no passa slide e ele está normal sem problemas. O problema foi a pilha, ela apresentou baixa voltagem (0.5v) e o normal deveria estar a 1,5v. Foi feito a troca e colocado outro par novo e voltou a funcionar normalmente.&lt;/p&gt;','2023-02-17 14:48:04','2023-02-17 14:48:04','2023-02-17 19:13:05',6,NULL,0,0,NULL,4,NULL),(423,'Ticket',455,0,NULL,'&lt;p&gt;Redirecionamento executado com sucesso. Telefonistas já cientes.&lt;/p&gt;','2023-02-24 12:59:29','2023-02-24 12:59:29',NULL,6,NULL,0,0,NULL,2,NULL),(424,'Ticket',456,0,NULL,'&lt;p&gt;Foi instalado e testado um nobreak na sala do Yuri.&lt;/p&gt;','2023-02-24 20:12:33','2023-02-24 20:12:33',NULL,89,NULL,0,0,NULL,2,NULL),(425,'Ticket',453,0,NULL,'&lt;p&gt;ok&lt;/p&gt;','2023-02-27 12:05:34','2023-02-27 12:05:34',NULL,6,NULL,0,0,NULL,2,NULL),(426,'Ticket',457,0,NULL,'&lt;p&gt;Foi feito a troca do tonner (85A) e problema resolvido.&lt;/p&gt;','2023-02-28 14:38:34','2023-02-28 14:38:34',NULL,6,NULL,0,0,NULL,2,NULL),(427,'Ticket',459,0,NULL,'&lt;p&gt;Cadastros realizado com sucesso.&lt;/p&gt;','2023-03-01 10:37:15','2023-03-01 10:37:15',NULL,7,NULL,0,0,NULL,2,NULL),(428,'Ticket',463,0,NULL,'&lt;p&gt;Cadastro realizado com sucesso&lt;/p&gt;','2023-03-01 18:34:55','2023-03-01 18:34:55',NULL,7,NULL,0,0,NULL,2,NULL),(429,'Ticket',464,0,NULL,'&lt;p&gt;A impressora acusava estar desconectada da rede. Foi feita a verificação do cabo e foi detectado que o cabo estava desconectado pelo atrito com a mesa.&lt;/p&gt;','2023-03-01 18:45:12','2023-03-01 18:45:12',NULL,89,NULL,0,0,NULL,2,NULL),(430,'Ticket',465,0,NULL,'&lt;p&gt;Cadastros realizados com sucesso.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2023-03-03 14:28:32','2023-03-03 14:28:32','2023-03-03 14:29:27',7,NULL,0,7,NULL,3,NULL),(431,'Ticket',466,0,NULL,'&lt;p&gt;Cadastro realizado com sucesso.&lt;/p&gt;','2023-03-07 14:27:45','2023-03-07 14:27:45',NULL,6,NULL,0,0,NULL,2,NULL),(432,'Ticket',467,0,NULL,'&lt;p&gt;reset realizado com sucesso, o sistema vai solicitar que o usuário faça o cadastro de uma nova senha.&lt;/p&gt;','2023-03-08 11:51:24','2023-03-08 11:51:24',NULL,6,NULL,0,0,NULL,2,NULL),(433,'Ticket',468,0,NULL,'&lt;p&gt;Cadastro realizado com sucesso.&lt;/p&gt;','2023-03-08 12:19:27','2023-03-08 12:19:27',NULL,6,NULL,0,0,NULL,2,NULL),(434,'Ticket',471,0,NULL,'&lt;p&gt;Realizada a verificação do login e tudo foi normalizado.&lt;/p&gt;&lt;p&gt;Por favor comunique a aluna.&lt;/p&gt;','2023-03-09 10:49:03','2023-03-09 10:49:03',NULL,7,NULL,0,0,NULL,2,NULL),(435,'Ticket',470,0,NULL,'&lt;p&gt;Cadastro realizado com sucesso.&lt;/p&gt;','2023-03-09 12:09:53','2023-03-09 12:09:53',NULL,6,NULL,0,0,NULL,2,NULL),(436,'Ticket',472,0,NULL,'&lt;p&gt;Aluna cadastrada com sucesso.&lt;/p&gt;','2023-03-10 15:06:50','2023-03-10 15:06:50',NULL,6,NULL,0,0,NULL,2,NULL),(437,'Ticket',473,0,NULL,'&lt;p&gt;Foi realizado testes e o passa slides voltou a funcionar e por prevenção trocamos as pilhas.&lt;/p&gt;','2023-03-10 19:08:30','2023-03-10 19:08:30',NULL,89,NULL,0,0,NULL,2,NULL),(438,'Ticket',469,0,NULL,'&lt;p&gt;Foi feito a inclusão de um SSD nvme no desktop com uma imagem nova atualizada. testes realizados com pendrive do TI e problema não apareceu nos testes.&lt;/p&gt;','2023-03-13 11:39:33','2023-03-13 11:39:33',NULL,6,NULL,0,0,NULL,2,NULL),(439,'Ticket',474,0,NULL,'&lt;p&gt;O cabo USB do projetor estava desconectado do computador. Fo só reconectar que a caneta já voltou a funcionar normalmente.&lt;/p&gt;','2023-03-15 17:23:01','2023-03-15 17:23:01',NULL,6,NULL,0,0,NULL,2,NULL),(440,'Ticket',475,0,NULL,'&lt;p&gt;Alunos cadastrados com sucesso&lt;/p&gt;','2023-03-15 18:23:26','2023-03-15 18:23:26',NULL,6,NULL,0,0,NULL,2,NULL),(441,'Ticket',477,0,NULL,'&lt;p&gt;Foi feito um acesso remoto. O PC perdeu conexão de rede com a impressora que está compartilhada via USB. Foi reiniciado o spool de impressão das duas maquinas e re-instalado ela. Funcionado OK.&lt;/p&gt;','2023-03-16 14:27:19','2023-03-16 14:27:19',NULL,6,NULL,0,0,NULL,2,NULL),(442,'Ticket',478,0,NULL,'&lt;p&gt;Foi encaminhado o desktop para o TI onde ele foi formatado e configurado tudo outra vez. Testes realizados e OK agora.&lt;/p&gt;','2023-03-16 14:33:45','2023-03-16 14:33:45',NULL,6,NULL,0,0,NULL,2,NULL),(443,'Ticket',460,0,NULL,'&lt;p&gt;tudo certo.&lt;/p&gt;','2023-03-20 12:06:36','2023-03-20 12:06:36',NULL,6,NULL,0,0,NULL,2,NULL),(444,'Ticket',476,0,NULL,'&lt;p&gt;As duas protocoladoras foram atualizadas data e hora. Tem uma que está com o visor com problemas para verificar as vias colocada. Ela ficou programada em 2vias fixas.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;O resto está OK.&lt;/p&gt;','2023-03-22 13:16:07','2023-03-22 13:16:07',NULL,6,NULL,0,0,NULL,2,NULL),(445,'Ticket',479,0,NULL,'&lt;p&gt;Os alunos já estão devidamente cadastrados no sistema WIFI e com acesso liberados.&lt;/p&gt;','2023-03-23 11:55:48','2023-03-23 11:55:48',NULL,6,NULL,0,0,NULL,2,NULL),(446,'Ticket',481,0,NULL,'&lt;p&gt;Foi realizada a troca do cabo de rede principal e a adição de outro cabo de rede na portaria da unidade 1&lt;/p&gt;','2023-03-24 19:18:24','2023-03-24 19:18:24',NULL,89,NULL,0,0,NULL,2,NULL),(447,'Ticket',482,0,NULL,'&lt;p&gt;Cadastro realizado com sucesso.&lt;/p&gt;','2023-03-27 19:09:19','2023-03-27 19:09:19',NULL,6,NULL,0,0,NULL,2,NULL),(448,'Ticket',483,0,NULL,'&lt;p&gt;Alunos importados e já com acesso.&lt;/p&gt;','2023-03-29 18:00:16','2023-03-29 18:00:16',NULL,6,NULL,0,0,NULL,2,NULL),(449,'Ticket',462,0,NULL,'&lt;p&gt;Foi instalado os computadores para a gravação. Devido a uma falta de orientação para os palestrantes/professores por parte dos organizadores, só 1 dos 4 cursos foi gravado completo, 2 sem áudio e um não gravou nada.&lt;br /&gt;&lt;br /&gt;As devidas orientações foram passadas para a Bruna e para o Dr. Yuri.&lt;/p&gt;','2023-03-30 12:09:30','2023-03-30 12:09:30',NULL,6,NULL,0,0,NULL,2,NULL),(450,'Ticket',484,0,NULL,'&lt;p&gt;Foi realizada a troca do teclado da Lais.&lt;/p&gt;','2023-03-30 23:14:32','2023-03-30 23:14:32',NULL,89,NULL,0,0,NULL,2,NULL),(451,'Ticket',485,0,NULL,'&lt;p&gt;Aluna verificada no sistema e está devidamente cadastrada. nº de matricula pertence a outro aluno BERNARDO CARREIRA DE SOUZA que também está devidamente cadastrado no sistema WIFI.&lt;/p&gt;','2023-03-31 14:04:31','2023-03-31 14:04:31',NULL,6,NULL,0,0,NULL,2,NULL),(452,'Ticket',480,0,NULL,'&lt;p&gt;Impressora entregue pela empresa.&lt;/p&gt;','2023-04-05 13:58:31','2023-04-05 13:58:31',NULL,7,NULL,0,0,NULL,2,NULL),(453,'Ticket',486,0,NULL,'&lt;p&gt;Vai ser passado para os professores sobre a maneira de utilizar as canetas. Depende da posição ela não funciona. Testes realizados.&lt;/p&gt;','2023-04-05 16:05:40','2023-04-05 16:05:40',NULL,6,NULL,0,0,NULL,2,NULL),(454,'Ticket',487,0,NULL,'&lt;p&gt;Foi orientado que as folhas estão úmidas por causa do tempo que não para de chover, está acontecendo com outras impressoras da FDF. Recomendação é que coloque a qtd de folhas que vai utilizar na impressão e as outras mantenham guardadas no pacote original dentro de uma gaveta. Impressora reinstalado no PC da Evelise e testado.&lt;/p&gt;','2023-04-11 12:13:40','2023-04-11 12:13:40',NULL,6,NULL,0,0,NULL,2,NULL),(455,'Ticket',489,0,NULL,'&lt;p&gt;Aluno(a) importado(a) para acesso ao WIFI com sucesso. &lt;/p&gt;','2023-04-11 13:28:47','2023-04-11 13:28:47',NULL,6,NULL,0,0,NULL,2,NULL),(456,'Ticket',491,0,NULL,'&lt;p&gt;Aluna importada com sucesso.&lt;/p&gt;','2023-04-12 11:25:14','2023-04-12 11:25:14',NULL,6,NULL,0,0,NULL,2,NULL),(457,'Ticket',490,0,NULL,'&lt;p&gt;Folha com umidade, foi trocado a folha e voltou a funcionar.&lt;/p&gt;','2023-04-12 11:43:17','2023-04-12 11:43:17',NULL,6,NULL,0,0,NULL,2,NULL),(458,'Ticket',492,0,NULL,'&lt;p&gt;Foi instalado o programa requerido.&lt;/p&gt;','2023-04-13 23:36:34','2023-04-13 23:36:34',NULL,89,NULL,0,0,NULL,2,NULL),(459,'Ticket',494,0,NULL,'&lt;p&gt;Realizada a troca do toner.&lt;/p&gt;','2023-04-14 12:49:17','2023-04-14 12:49:17',NULL,7,NULL,0,0,NULL,2,NULL),(460,'Ticket',495,0,NULL,'&lt;p&gt;Aluna recadastrada para acesso wifi com sucesso.&lt;/p&gt;','2023-04-14 19:22:02','2023-04-14 19:22:02','2023-04-14 19:22:05',7,NULL,0,7,NULL,3,NULL),(461,'Ticket',496,0,NULL,'&lt;p&gt;O computador estava apresentando forte cheiro de queimado mas estava funcionando normalmente. Ele foi recolhido e ao abri-lo foi detectado um problema na fonte (capacitor estufado). Realizamos a troca da fonte e o computador voltou a funcionar normalmente e sem o cheiro de queimado.&lt;/p&gt;','2023-04-15 00:49:05','2023-04-15 00:49:05',NULL,89,NULL,0,0,NULL,2,NULL),(462,'Ticket',497,0,NULL,'&lt;p&gt;Enviado 1 arquivo para o computador da assessoria na pasta intel.&lt;/p&gt;','2023-04-17 11:15:09','2023-04-17 11:15:09',NULL,7,NULL,0,0,NULL,2,NULL),(463,'Ticket',498,0,NULL,'&lt;p&gt;Os alunos já foram importados para o sistema do wifi.&lt;/p&gt;','2023-04-18 11:07:19','2023-04-18 11:07:19',NULL,6,NULL,0,0,NULL,2,NULL),(464,'Ticket',499,0,NULL,'&lt;p&gt;Senha feito o reset e informado para o usuário que deverá efetuar a troca assim que fazer o primeiro login (acesso).&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;senha temporária: mariagoreti&lt;/p&gt;','2023-04-18 11:17:56','2023-04-18 11:17:56',NULL,6,NULL,0,0,NULL,2,NULL),(465,'Ticket',501,0,NULL,'&lt;p&gt;Toner trocado &lt;/p&gt;','2023-04-24 19:15:30','2023-04-24 19:15:30',NULL,6,NULL,0,0,NULL,2,NULL),(466,'Ticket',502,0,NULL,'&lt;p&gt;Foi enviado para todas as salas de aula o QR code e estão localizados na parte superior direita da projeção.&lt;/p&gt;','2023-04-25 19:45:43','2023-04-25 19:45:43',NULL,89,NULL,0,0,NULL,2,NULL),(467,'Ticket',458,0,NULL,'&lt;p&gt;Celular instalado versão buseness e sistema será implatado pela EddyData&lt;/p&gt;','2023-04-26 17:36:05','2023-04-26 17:36:05',NULL,6,NULL,0,0,NULL,2,NULL),(468,'Ticket',503,0,NULL,'&lt;p&gt;Usuários cadastrados com sucesso.&lt;/p&gt;','2023-04-27 11:50:10','2023-04-27 11:50:10',NULL,6,NULL,0,0,NULL,2,NULL),(469,'Ticket',488,0,NULL,'&lt;p&gt;Licitação concluída...&lt;/p&gt;','2023-04-27 11:50:30','2023-04-27 11:50:30',NULL,6,NULL,0,0,NULL,2,NULL),(470,'Ticket',504,0,NULL,'&lt;p&gt;Cadastro importado com sucesso.&lt;/p&gt;','2023-04-28 11:47:40','2023-04-28 11:47:40',NULL,6,NULL,0,0,NULL,2,NULL),(471,'Ticket',493,0,NULL,'&lt;p&gt;A impressora foi enviada para manutenção e conforme o orçamento foi efetuado o serviço. Foram realizados testes e ela está funcionando normalmente.&lt;/p&gt;','2023-05-03 19:30:49','2023-05-03 19:30:49',NULL,89,NULL,0,0,NULL,2,NULL),(472,'Ticket',505,0,NULL,'&lt;p&gt;licitação realizada sem problemas&lt;/p&gt;','2023-05-04 11:18:58','2023-05-04 11:18:58',NULL,6,NULL,0,0,NULL,2,NULL),(473,'Ticket',508,0,NULL,'&lt;p&gt;Senha resetada com sucesso... Foi criado a senha direitoFDF e o sistema vai solicitar que seja alterado no primeiro login. Gustavo vai encaminhar o procedimento para a Elza realizar.&lt;/p&gt;','2023-05-05 13:35:45','2023-05-05 13:35:45',NULL,6,NULL,0,0,NULL,2,NULL),(474,'Ticket',506,0,NULL,'&lt;p&gt;Transmissão via zoom iniciada com sucesso, Felipe Tardivo ficou para fazer o controle.&lt;/p&gt;','2023-05-05 16:57:19','2023-05-12 11:54:35','2023-05-12 11:54:15',6,NULL,6,6,NULL,4,NULL),(475,'Ticket',398,0,NULL,'&lt;p&gt;Foi informado o professor sobre a questão da versão do office.&lt;/p&gt;','2023-05-08 11:51:10','2023-05-08 11:51:10',NULL,7,NULL,0,0,NULL,2,NULL),(476,'Ticket',507,0,NULL,'&lt;p&gt;Segundo Pedro, o evento foi cancelado.&lt;/p&gt;','2023-05-08 16:27:13','2023-05-08 16:27:13',NULL,7,NULL,0,0,NULL,2,NULL),(477,'Ticket',510,0,NULL,'&lt;p&gt;Foi realizada a instalação do Microsoft Teams nos dois computadores da sala dos professores (unidade 2) e estão fixados na barra de tarefas.&lt;/p&gt;','2023-05-09 00:32:50','2023-05-09 00:32:50',NULL,89,NULL,0,0,NULL,2,NULL),(478,'Ticket',509,0,NULL,'&lt;p&gt;Foi realocado o ramal do Rafael Bachur no setor de marketing.&lt;/p&gt;','2023-05-09 00:38:26','2023-05-09 00:38:26',NULL,89,NULL,0,0,NULL,2,NULL),(479,'Ticket',511,0,NULL,'&lt;p&gt;Usuários verificados e funcionando, solicite o teste para eles por favor.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2023-05-11 16:28:20','2023-05-11 16:28:20',NULL,7,NULL,0,0,NULL,2,NULL),(480,'Ticket',512,0,NULL,'&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=99&amp;tickets_id=512&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;35b10894-d9d62df8-645d1f9d3ffc72.92966127&quot; width=&quot;367.032&quot; src=&quot;/glpi/front/document.send.php?docid=99&amp;tickets_id=512&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;Senha criada com sucesso&lt;/p&gt;','2023-05-11 17:02:30','2023-05-11 17:02:30',NULL,6,NULL,0,0,NULL,2,NULL),(481,'Ticket',513,0,NULL,'&lt;p&gt;Realizado reset dos contadores e solicitado envio ao setor novamente.&lt;/p&gt;','2023-05-16 10:27:24','2023-05-16 10:27:24',NULL,7,NULL,0,0,NULL,2,NULL),(482,'Ticket',515,0,NULL,'&lt;p&gt;Realizada extração de imagens e enviada ao Dr. Rafael.&lt;/p&gt;','2023-05-17 12:05:51','2023-05-17 12:05:51',NULL,7,NULL,0,0,NULL,2,NULL),(483,'Ticket',514,0,NULL,'&lt;p&gt;verificação realizada.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2023-05-17 16:44:59','2023-05-17 16:44:59',NULL,7,NULL,0,0,NULL,2,NULL),(484,'Ticket',516,0,NULL,'&lt;p&gt;Verificado o solicitado...&lt;br /&gt;Aluna cadastrada com sucesso...&lt;br /&gt;&lt;br /&gt;Solicite que realize os testes.&lt;/p&gt;','2023-05-17 19:17:24','2023-05-17 19:17:24',NULL,6,NULL,0,0,NULL,2,NULL),(485,'Ticket',517,0,NULL,'&lt;p&gt;Foi realizado a ativação nas salas de aulas. &lt;/p&gt;','2023-05-22 13:06:19','2023-05-22 13:06:19',NULL,6,NULL,0,0,NULL,2,NULL),(486,'Ticket',518,0,NULL,'&lt;p&gt;A impressora solicitada foi da Sala dos prof da unidade 1. Troca realizada com sucesso.&lt;/p&gt;','2023-05-22 13:06:53','2023-05-22 13:06:53',NULL,6,NULL,0,0,NULL,2,NULL),(487,'Ticket',506,0,NULL,'&lt;p&gt;Transmissões e gravações realizadas&lt;/p&gt;','2023-05-22 13:07:10','2023-05-22 13:07:10',NULL,6,NULL,0,0,NULL,2,NULL),(488,'Ticket',520,0,NULL,'&lt;p&gt;Drives e softwares do certificado instalado e testado no notebook da Lislene. 1Doc funcionando.&lt;/p&gt;','2023-05-23 17:08:00','2023-05-23 17:08:00',NULL,6,NULL,0,0,NULL,2,NULL),(489,'Ticket',522,0,NULL,'&lt;p&gt;Realizada liberação do aluno no wifi conforme solicitado.&lt;/p&gt;&lt;p&gt;Por favor informe ao aluno para que realize os testes.&lt;/p&gt;','2023-05-24 12:37:33','2023-05-24 12:37:33',NULL,7,NULL,0,0,NULL,2,NULL),(490,'Ticket',500,0,NULL,'&lt;p&gt;Foi entregue os novos toners pela empresa. Tentamos fazer testes no novo toner mais na data de ontem o Pedro estava em reunião na sala e pediu para deixar o toner lá que depois ele realizaria os testes. Donizete ciente e disse que vai cobrar ele de um retorno.&lt;br /&gt;&lt;br /&gt;Os outros toners foram encaminhado para o almoxarifado.&lt;/p&gt;','2023-05-24 17:51:21','2023-05-24 17:51:21',NULL,6,NULL,0,0,NULL,2,NULL),(491,'Ticket',519,0,NULL,'&lt;p&gt;Testes realizados na data de hoje usando o notebook, o meu PC em três navegadores diferentes em contas logadas com @direitofranca ou não, e não ocorreu o erro abaixo relatado. Felipe também fez testes na parte da tarde e não apresentou problemas.&lt;/p&gt;','2023-05-24 17:57:36','2023-05-24 17:57:36',NULL,6,NULL,0,0,NULL,2,NULL),(492,'Ticket',523,0,NULL,'&lt;p&gt;Foi definido no sistema um volume fixo de toque para os dois ramais do setor do marketing (4040 e 4030) onde não poderá mais baixar ou aumentar o volume manualmente. Ramal 4025 está desativado.&lt;/p&gt;','2023-05-24 18:37:55','2023-05-24 18:37:55',NULL,6,NULL,0,0,NULL,2,NULL),(493,'Ticket',524,0,NULL,'&lt;p&gt;Aluna cadastrada com sucesso. Por favor solicitar que realize os testes.&lt;/p&gt;','2023-05-25 11:34:34','2023-05-25 11:34:34',NULL,6,NULL,0,0,NULL,2,NULL),(494,'Ticket',521,0,NULL,'&lt;p&gt;Reunião presentada pelo youtube conforme solicitado, sem ocorrencias.&lt;/p&gt;','2023-05-26 11:46:38','2023-05-26 11:46:38',NULL,6,NULL,0,0,NULL,2,NULL),(495,'Ticket',527,0,NULL,'&lt;p&gt;A impressora estava com o drive do fax definido como padrão, na hora de imprimir ele abria a pagina do fax e não a pagina de impressão. Foi feito o acesso remoto (AnyDesk) e reinstalado a impressora, pq mesmo definindo a impressora como padrão, o Windows dava prioridade para o fax. Testes realizados e impressora OK agora.&lt;/p&gt;','2023-05-29 14:04:54','2023-05-29 14:04:54',NULL,6,NULL,0,0,NULL,2,NULL),(496,'Ticket',528,0,NULL,'&lt;p&gt;Foi realizada a instalação do Google Drive.&lt;/p&gt;','2023-05-29 22:14:52','2023-05-29 22:14:52',NULL,89,NULL,0,0,NULL,2,NULL),(497,'Ticket',529,0,NULL,'&lt;p&gt;Foi realizada a instalação do Adobe Acrobat Reader.&lt;/p&gt;','2023-05-30 19:33:51','2023-05-30 19:33:51',NULL,89,NULL,0,0,NULL,2,NULL),(498,'Ticket',530,0,NULL,'&lt;p&gt;Cadastro liberado com sucesso...&lt;/p&gt;','2023-05-30 19:35:11','2023-05-30 19:35:11',NULL,6,NULL,0,0,NULL,2,NULL),(499,'Ticket',531,0,NULL,'&lt;p&gt;Feito uma configuração no firaware e liberado dos bloqueios nos PCS&lt;/p&gt;','2023-06-01 13:05:21','2023-06-01 13:05:21',NULL,6,NULL,0,0,NULL,2,NULL),(500,'Ticket',533,0,NULL,'&lt;p&gt;Realizado acesso remoto e executado a correção nas configurações do office.&lt;/p&gt;','2023-06-01 17:09:56','2023-06-01 17:09:56',NULL,6,NULL,0,0,NULL,2,NULL),(501,'Ticket',535,0,NULL,'&lt;p&gt;registro realizado com sicesso&lt;/p&gt;','2023-06-02 19:03:34','2023-06-02 19:03:34',NULL,7,NULL,0,0,NULL,2,NULL),(502,'Ticket',534,0,NULL,'&lt;p&gt;O computador apresentou problemas de artefato na placa de vídeo e com isso o computador precisou ser substituído. O dep. de patrimônio foi notificado da alteração. Resolvido o problema para oi setor solicitado. &lt;br /&gt;&lt;br /&gt;Testes realizado na maquina posteriormente, foi diagnosticado problemas com memória RAM (paridade) que foi resolvido substituindo um pente com outro PC. &lt;/p&gt;','2023-06-02 19:04:08','2023-06-02 19:04:08',NULL,6,NULL,0,0,NULL,2,NULL),(503,'Ticket',532,0,NULL,'&lt;p&gt;Foi realizada a instalação do Adobe Acrobat Reader na máquina da Dra. Rosangela.&lt;/p&gt;','2023-06-06 00:37:38','2023-06-06 00:37:38',NULL,89,NULL,0,0,NULL,2,NULL),(504,'Ticket',536,0,NULL,'&lt;p&gt;Foi efetuado a troca do gancho do telefone, pois, o que se encontrava esta com marcas de queda, oxidação e cabo com o conector quase quebrado a lingueta que segura.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Esse aparelho já teve o cabo trocado duas vezes e o gancho uma vez em chamados anteriores. &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Problema solucionado.&lt;/p&gt;','2023-06-12 16:34:56','2023-06-12 16:34:56',NULL,6,NULL,0,0,NULL,2,NULL),(505,'Ticket',537,0,NULL,'&lt;p&gt;Foi realizado a instalação do módulo da correção ortográfica. Testes realizado e está funcionando.&lt;/p&gt;','2023-06-15 19:39:18','2023-06-15 19:39:18',NULL,6,NULL,0,0,NULL,2,NULL),(506,'Ticket',539,0,NULL,'&lt;p&gt;Aluna cadastrada com sucesso...&lt;/p&gt;','2023-06-19 11:11:46','2023-06-19 11:11:46',NULL,6,NULL,0,0,NULL,2,NULL),(507,'Ticket',538,0,NULL,'&lt;p&gt;Evento realizado com sucesso.&lt;/p&gt;','2023-06-19 11:12:51','2023-06-19 11:12:51',NULL,7,NULL,0,0,NULL,2,NULL),(508,'Ticket',540,0,NULL,'&lt;p&gt;Foi efetuado a troca do switch que estava lá na sala por um hub da intelbras. Problema resolvido.&lt;/p&gt;','2023-06-19 12:54:55','2023-06-19 12:54:55',NULL,6,NULL,0,0,NULL,2,NULL),(509,'Ticket',541,0,NULL,'&lt;p&gt;as duas protocoladoras estavam com a garra de puxar a fita com problemas, foi feito um reparo e as fitas voltaram a ser puxadas automaticamente. Uma delas o sensor da cabeça estava fora do centro, foi colocado e parou de garrar na hora que é feito a impressão.&lt;/p&gt;','2023-06-19 18:05:40','2023-06-19 18:05:40',NULL,6,NULL,0,0,NULL,2,NULL),(510,'Ticket',542,0,NULL,'&lt;p&gt;impressora organizada e mudança de mesas e cabos de redes.&lt;/p&gt;','2023-06-20 18:37:42','2023-06-20 18:37:42',NULL,6,NULL,0,0,NULL,2,NULL),(511,'Ticket',544,0,NULL,'&lt;p&gt;Evento realizado com sucesso.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;','2023-06-26 10:15:07','2023-06-26 10:15:07',NULL,7,NULL,0,0,NULL,2,NULL),(512,'Ticket',525,0,NULL,'&lt;p&gt;Por falta de retorno...chamado encerrado.&lt;/p&gt;','2023-06-26 14:08:54','2023-06-26 14:08:54',NULL,6,NULL,0,0,NULL,2,NULL),(513,'Ticket',545,0,NULL,'&lt;div&gt;Criado e-mail &lt;a href=\"mailto:pesquisa@direitofranca.br\" target=\"_blank\" rel=\"noopener\"&gt;pesquisa@direitofranca.br&lt;/a&gt;&lt;/div&gt;&lt;div&gt;Senha fdf2023pesquisa - será solicitada alteração no 1º login.&lt;/div&gt;','2023-06-26 18:51:33','2023-06-26 18:51:33',NULL,7,NULL,0,0,NULL,2,NULL),(514,'Ticket',546,0,NULL,'&lt;p&gt;A porta 9 do switch apresenta problema. Foi realizada a troca da porta 9 para porta 11. O telefone está conectado na porta 10 e o computador na porta 11.&lt;/p&gt;','2023-06-26 19:58:47','2023-06-26 19:58:47',NULL,89,NULL,0,0,NULL,2,NULL),(515,'Ticket',547,0,NULL,'&lt;p&gt;Spooler de impressão travado (não inicializou com o Windows) foi feito a configuração para inicializar automático toda vez que a maquina ligar ou reiniciar. &lt;/p&gt;','2023-06-28 18:52:42','2023-06-28 18:52:42',NULL,6,NULL,0,0,NULL,2,NULL),(516,'Ticket',543,0,NULL,'&lt;p&gt;Foi recolhido o notebook 02. Está funcionando normalmente.&lt;/p&gt;','2023-06-28 20:17:50','2023-06-28 20:17:50',NULL,89,NULL,0,0,NULL,2,NULL),(517,'Ticket',549,0,NULL,'&lt;p&gt;Foi criado o usuário para acesso ao computador: &lt;br /&gt;&lt;br /&gt;julia.ferreira e a senha de 1 a 8.&lt;/p&gt;&lt;p&gt;e um e-mail institucional&lt;/p&gt;&lt;p&gt;julia.ferreira@direitofranca.br e senha de 1 a 8.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Fazer alterações das senhas no primeiro acesso.&lt;/p&gt;','2023-07-05 18:07:06','2023-07-05 18:07:06',NULL,6,NULL,0,0,NULL,2,NULL),(518,'Ticket',551,0,NULL,'&lt;p&gt;Realizados teste e constatou-se que a camera estava funcionando normalmente.&lt;/p&gt;','2023-07-12 13:54:13','2023-07-12 13:54:13',NULL,7,NULL,0,0,NULL,2,NULL),(519,'Ticket',548,0,NULL,'&lt;p&gt;Até o momento não foi apresentado defeito novamente.&lt;/p&gt;','2023-07-13 16:26:23','2023-07-13 16:26:23',NULL,89,NULL,0,0,NULL,2,NULL),(520,'Ticket',550,0,NULL,'&lt;p&gt;Segundo informações passadas pelo Dr. Yuri o evento não será realizado.&lt;/p&gt;','2023-07-24 16:18:54','2023-07-24 16:18:54','2023-07-24 16:18:58',7,NULL,0,7,NULL,3,NULL),(521,'Ticket',553,0,NULL,'&lt;p&gt;Eventos realizados com sucesso.&lt;/p&gt;','2023-07-31 10:44:51','2023-07-31 10:44:51',NULL,7,NULL,0,0,NULL,2,NULL),(522,'Ticket',554,0,NULL,'&lt;p&gt;Foram realizados testes no notebook da Maju e a internet esta funcionando normalmente. Pedro também informou que com ele esta ok. Foi passado para o Arthur realizar atualizações em seu notebook e depois vamos realizar novos testes. Também informei sobre o uso de software na rede que não são de uso profissional.&lt;/p&gt;','2023-07-31 17:00:11','2023-07-31 17:00:11',NULL,6,NULL,0,0,NULL,2,NULL),(523,'Ticket',556,0,NULL,'&lt;p&gt;usuário criado com sucesso. vai solicitar que seja alterado a senha no primeiro acesso. &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;artur.carvalho para os dois acessos.&lt;/p&gt;','2023-08-01 20:24:15','2023-08-01 20:24:15',NULL,6,NULL,0,0,NULL,2,NULL),(524,'Ticket',557,0,NULL,'&lt;p&gt;Foi realizada a instalação e um breve treinamento para utilização do scanner.&lt;/p&gt;','2023-08-01 23:37:32','2023-08-01 23:37:32',NULL,89,NULL,0,0,NULL,2,NULL),(525,'Ticket',560,0,NULL,'&lt;p&gt;Os Alunos foram recadastrados para acesso wifi, por favor solicite que sejam realizados os testes e em caso de problemas entre em contato novamente.&lt;/p&gt;','2023-08-02 10:34:20','2023-08-02 10:34:20',NULL,7,NULL,0,0,NULL,2,NULL),(526,'Ticket',558,0,NULL,'&lt;p&gt;Sensor final de parada estava torto e não parava a cabeça da impressão. e cabeça de impressão também foi regulada altura.&lt;/p&gt;','2023-08-02 11:26:46','2023-08-02 11:26:46',NULL,6,NULL,0,0,NULL,2,NULL),(527,'Ticket',552,0,NULL,'&lt;p&gt;Em conversa com a Evelise, ela vai realizar os testes e retornar em caso de problemas.&lt;/p&gt;','2023-08-02 11:29:27','2023-08-02 11:29:27',NULL,6,NULL,0,0,NULL,2,NULL),(528,'Ticket',559,0,NULL,'&lt;p&gt;Criado um mapeamento com a pasta cartório do servidor e colocado fundo de tela padrão.&lt;/p&gt;','2023-08-02 18:34:05','2023-08-02 18:34:05',NULL,6,NULL,0,0,NULL,2,NULL),(529,'Ticket',561,0,NULL,'&lt;p&gt;Protocoladora estava com bobina de tinta emperrada, foi feita manutenção &lt;br /&gt;e em seguida reinstalada e testada, tudo funcionando corretamente.&lt;br /&gt;&lt;br /&gt;&lt;/p&gt;','2023-08-04 00:13:24','2023-08-04 00:13:24','2023-08-04 00:13:33',89,NULL,0,89,NULL,3,NULL);

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INSERT INTO `glpi_knowbaseitemcategories` VALUES (1,0,1,0,'Segurança','Segurança','',1,NULL,'[]','2022-09-27 18:23:51','2022-09-27 18:23:51');

--
-- Table structure for table `glpi_knowbaseitems`
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CREATE TABLE `glpi_knowbaseitems` (
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--
-- Dumping data for table `glpi_knowbaseitems`
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INSERT INTO `glpi_knowbaseitems` VALUES (1,0,'TROCA DE IMPRESSORA','&lt;p&gt;*Foi feito a troca da impressora e instalação de driver&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,76,1,'2022-02-11 12:15:48','2022-02-11 12:15:48',NULL,NULL),(2,1,'Reset senha BIOS ','&lt;p&gt;Em caso de esquecimento de senha para o acesso a BIOS dos equipamentos da FDF, segue abaixo pagina de gera&ccedil;&atilde;o de senha padr&atilde;o para algumas BIOS.&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;procedimento:&lt;/p&gt;&lt;p&gt;1 - Anotar o c&oacute;digo que &eacute; informado ao tentar acessar a BIOS do PC;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=77&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;35b10894-d9d62df8-633341e27b9247.11924646&quot; width=&quot;441&quot; src=&quot;/glpi/front/document.send.php?docid=77&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;2 - Inserir o c&oacute;digo na pagina, https://bios-pw.org/ e clicar Get password;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=78&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;35b10894-d9d62df8-63334235c995b1.51585203&quot; width=&quot;458&quot; src=&quot;/glpi/front/document.send.php?docid=78&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;3 - anotar o c&oacute;digo gerado pela pagina, &quot;Dell from serial number&quot;;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=75&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;35b10894-d9d62df8-633340deae21e8.95484675&quot; width=&quot;518.906&quot; src=&quot;/glpi/front/document.send.php?docid=75&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;4 - colocar o c&oacute;digo gerado no lugar da senha da BIOS e apertar &quot;CTRL + ENTER&quot;;&lt;/p&gt;&lt;p&gt;&nbsp;&lt;/p&gt;&lt;p&gt;A senha antiga &eacute; apagada, &eacute; s&oacute; criar outra senha&lt;/p&gt;&lt;p&gt;.&lt;/p&gt;',0,6,6,'2022-09-27 18:28:52','2022-09-27 18:35:36','2022-09-27 15:00:00',NULL);

--
-- Table structure for table `glpi_knowbaseitems_comments`
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-- Dumping data for table `glpi_knowbaseitems_comments`
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--
-- Table structure for table `glpi_knowbaseitems_items`
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CREATE TABLE `glpi_knowbaseitems_items` (
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) ENGINE=InnoDB AUTO_INCREMENT=2 DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

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-- Dumping data for table `glpi_knowbaseitems_items`
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INSERT INTO `glpi_knowbaseitems_items` VALUES (1,1,'Ticket',160,'2022-02-11 12:15:48','2022-02-11 12:15:48');

--
-- Table structure for table `glpi_knowbaseitems_profiles`
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CREATE TABLE `glpi_knowbaseitems_profiles` (
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--
-- Dumping data for table `glpi_knowbaseitems_profiles`
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--
-- Table structure for table `glpi_knowbaseitems_revisions`
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CREATE TABLE `glpi_knowbaseitems_revisions` (
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--
-- Dumping data for table `glpi_knowbaseitems_revisions`
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INSERT INTO `glpi_knowbaseitems_revisions` VALUES (1,2,1,'Reset senha BIOS ','&lt;p&gt;Em caso de esquecimento de senha para o acesso a BIOS dos equipamentos da FDF, segue abaixo pagina de geração de senha padrão para algumas BIOS.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;procedimento:&lt;/p&gt;&lt;p&gt;1 - Anotar o código que é informado ao tentar acessar a BIOS do PC;&lt;/p&gt;&lt;p&gt;2 - Inserir o código na pagina, https://bios-pw.org/ e clicar Get password;&lt;/p&gt;&lt;p&gt;3 - anotar o código gerado pela pagina, \"Dell from serial number\";&lt;/p&gt;&lt;p&gt;4 - colocar o código gerado no lugar da senha da BIOS e apertar \"CTRL + ENTER\";&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;A senha antiga é apagada, é só criar outra senha.&lt;/p&gt;','',6,'2022-09-27 18:28:52');

--
-- Table structure for table `glpi_knowbaseitems_users`
--

CREATE TABLE `glpi_knowbaseitems_users` (
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--
-- Dumping data for table `glpi_knowbaseitems_users`
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--
-- Table structure for table `glpi_knowbaseitemtranslations`
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CREATE TABLE `glpi_knowbaseitemtranslations` (
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--
-- Dumping data for table `glpi_knowbaseitemtranslations`
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--
-- Table structure for table `glpi_lineoperators`
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CREATE TABLE `glpi_lineoperators` (
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--
-- Dumping data for table `glpi_lineoperators`
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--
-- Table structure for table `glpi_lines`
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CREATE TABLE `glpi_lines` (
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-- Dumping data for table `glpi_logs`
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